Heronwood and Galleon wanstead blood test
Phlebotomist Mary on the 11th of December at 9.50 am was very careless and insensitive to my needs.I highlighted the fact my veins are not easily accessible n despite my suggestion to use butterfly needle she jabbed my right hand with the normal size and proceeded to look for my veins while the needle was still inside my skin. I was in a lot of pain and I requested for the needle to be taken out. She did not cover my wound after taking the needle out.I was going to re-book my appointment with someone else but she persuaded me to stay. She decided to use the butterfly needle on my left hand n eventually manage to take my blood needed for VitD analysis.When I returned home I noticed a lot blood on the left hand swab where butterfly needle was used. I also noticed a lot of bruising n she had pricked me twice which I normally don't see on my skin as my skin is brown. I got worried and turned up at the blood test centre and my surgery.I am still bruised and the bruise is still there it appears to be slightly bigger.At Wanstead centre I saw Vishali another Phlebotomist who calmly settled me and changed the wound and I could overhear Mary mouthing off about me saying what's she complaining about. One of the patients commented later to me that she was being very unprofessional.
The Phlebotomists who work in Wanstead blood test centre are normally very caring and gentle. It is one of my favorite blood test centres.
Mary could learn a few lessons on how to treat and behave towards patients.
