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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the ease of the process, from the initial consultation to managing refills, and many are pleased with the responsiveness of the medical staff and customer service. People report that doctors address their questions and concerns. Some reviewers also highlight the convenience of having access to certified medical professionals. However, there are mixed opinions regarding the effectiveness of the products. While some consumers have observed positive changes, such as fading dark spots and improved skin appearance, others have not seen the expected results. There are also some complaints about cancellations and refunds, with some reviewers expressing frustration about difficulties in getting their money back.

Based on these reviews

Rated 4 out of 5 stars
Verified

It’s only been 2 months but I feel like my hair is now starting to look healthier and fill in with some baby hairs. Definitely less shedding which was crazy at the beginning. I was alarmed but told my... See more

Company replied

Rated 4 out of 5 stars
Verified

Some I stay busy tending to everyone else's needs we tend to overlook our own needs. Time we put everything ahead of our own lives is too late to focus on ourselves. What if I told you that it's no... See more

Company replied

Rated 4 out of 5 stars
Invited

I have been using the Spot Crean, which worked wonderful; however the second round of the cream is so weak that I see the spots getting slightly darker. I brought this to the doctor’s attention & was... See more

Company replied

Rated 4 out of 5 stars
Invited

Easy, straightforward process. My questions/requests are always answered quickly and to my satisfaction. I'm still experimenting with the spot cream and anti-aging cream, as they dry my skin out. I'v... See more

Company replied

Rated 2 out of 5 stars

My issue with using them for over 2 years loyally is that they are deleting unflattering or negative feedback on social media and reviews. That makes me suspicious of everything they stand for now. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordering and delivery was was easy and efficient. I am very pleased with my products and treatments! The only recommendations I would have for the product packaging of the eyelash serum, is to use a... See more

Company replied

Rated 5 out of 5 stars
Verified

You have to try these products to believe that they actually do work. I’ve been using the spot cream, brown spots on my face gone. The neck cream, neck is firming up, body cream, dark spots on my hand... See more

Company replied

Rated 2 out of 5 stars

I didn't really find the product I was using effective but I only used it for a month. It was expensive. Canceling my subscription was a hassle. They try to keep you by sending you to a chat before... See more

Company replied

Rated 3 out of 5 stars

I used Musely the dark spot for my forehead and both sides of upper checks. My forehead dark spot did get a little lighter but it’s still very visible . The dark spots on my upper checks have also li... See more

Company replied

Rated 5 out of 5 stars
Verified

I am current using Spot Cream, Anti-Aging Repair Cream and Aging Repair Serum. I love all of these products and am noticing big results in 2 months! I’ve ordered the anti-aging pill but haven’t receiv... See more

Company replied

Rated 5 out of 5 stars
Verified

What I like about this company is that they offer the "best" proven The Spot Cream to deal with pigmentation and melasma. It's too early to see the result since I've been using for 30 days. They menti... See more

Company replied

Rated 3 out of 5 stars

Liked the "prescription level product" availability. Product seems to be working. First prescription arrived March 1. By June I needed a "refill". Musely's rep helped me obtain that. But, pulling the... See more

Company replied

Rated 3 out of 5 stars
Verified

I absolutely love the anti-aging cream, I can really notice the difference in my skin. Being smoother and fine lines have improved. I am also using the spot cream, it's been 2 months and I am still ha... See more

Company replied

Rated 2 out of 5 stars
Verified

The products may be okay, but I have found the payment and management side of it a bit deceiving. Things (like the OTC bundle) seem to be added on ‘somehow’ and then is very difficult to remove. Also-... See more

Company replied

Rated 5 out of 5 stars
Verified

I had seen the Musely Banner online for quite some time and decided to give it a try. I like that they are certified medical professionals and the protocol is the same. Their medical professions incl... See more

Company replied

Rated 2 out of 5 stars
Invited

I have not seen as many improvements as I had expected after using it for a little over two months. I actually see new, darker spots on my melasma. I am disappointed, but I will continue to use it for... See more

Company replied

Rated 3 out of 5 stars
Invited

I have been using the facial hair cream for about four months now and not seen any results but they keep telling me it’s a marathon so I will continue using it. I also tried the spot cream and did not... See more

Company replied

Rated 5 out of 5 stars
Verified

I am about 1 month into my dark spot treatment and I am already seeing good results. I’m applying the RX every other day now and anxiously await to see in the morning how much more has faded, it’s cum... See more

Company replied

Rated 3 out of 5 stars
Verified

I like their products but they can be a little pricey when you have four or five of them that you buy at different times so you’re constantly getting stuff in every month at different times and that c... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with Musely has been a breath of fresh air. From my inital consult to check-ins, questions, concerns, customer service and shipping has been handled 100% professional. Scheduling a derm... See more

Company replied

Rated 4 out of 5 stars
Invited

Musely products are of good quality and do produce results, although much more slowly and gradually than their PR might suggest. What would also help more is to offer more free consultations with a nu... See more

Company replied

Rated 4 out of 5 stars
Verified

I was very skeptical about this cream but I'm happy to report that after almost 3 months my complexion with my brown spots does look much better. A little hiccup with a first physician but all in all... See more

Company replied

Rated 3 out of 5 stars
Invited

I think the products are very good, but since I’ve been using them the quality control of the containers for the products has changed . The eye serum starts out white changes to clear any only one pum... See more

Company replied

Rated 5 out of 5 stars
Verified

The treatment itself took time, about 2 months, to see any difference. You must be consistent and dedicated. However, for dark spots it has been the only thing that has worked for me. They are dedic... See more

Company replied

Rated 5 out of 5 stars
Verified

I read so many reviews on other products, and spending money on items that didn’t work for me. I saw reviews and videos on Musely products and of course decided to try them. I am pleasantly surpris... See more

Company replied

Rated 2 out of 5 stars
Invited

My experience using the products have not been great. I started using the spot pill April 11th and reorder on 7/05/2025 to this date there have been no improvement. I started using the spot cream 9/05... See more

Company replied

Rated 5 out of 5 stars
Invited

It truly boosted my confidence. Now I walk with my head up not feeling ashamed of my face. The feeling I had before was horrible. I never left the house unless I had tons of makeup and concealer to co... See more

Company replied

Rated 5 out of 5 stars
Verified

First off it was prescription medication tailored to me , and I am glad I found this product as it does help with lightening in my intimate areas , this helps along with the my other remedies , and I... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been using Musley for awhile now and their products are very effective. I have a wonderful dermatologist who answers all of my questions and concerns and prescribes the very right treatment! I’ll... See more

Company replied

Rated 5 out of 5 stars
Verified

I didn’t receive my order because it got lost in the mail and they didn’t hesitate to send me another order, thanks be to God. Also, the product is working, by God’s leave. You can see the age spo... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality products for a reasonable price. I did have an issue with one of my products not dispensing correctly. The issue was handled promptly. Great customer service and easy to use app.

Company replied

Rated 5 out of 5 stars
Verified

The whole process has been easy, from getting the product to managing refills. I’ve been using the anti-aging (hormone) cream, and the results are very good. Clear skin and reduced wrinkles.

Company replied

Rated 5 out of 5 stars
Verified

Easy to initially review with med staff and get product. Wish the volume in the pump was higher, perhaps slightly diluted in a neutral base (hard to spread easily over the entire face/neck/arms).

Company replied

Rated 5 out of 5 stars
Verified

Customer service was really good. So far not noticing a huge difference in my treatment although it’s been a little less than 2 months so I’m still hopeful!

Company replied

Rated 5 out of 5 stars
Verified

The ease of the Musely process has made it super easy to keep up with my skin routine. My skin has never looked better! Also, dealing with their customer service is a dream compared to any other comp... See more

Company replied

Rated 2 out of 5 stars
Invited

They have a horrid 60 day trial-- it is run by some AI Bot nurse who only asks two questions: Have you noticed any changes and are there any side effects. If you say yes or no the thing just says o... See more

Company replied

Rated 5 out of 5 stars
Verified

In just one month I have noticed a difference in the color and what’s best is that others have used the term glowing after asking what I’ve been doing to my skin!

Company replied

Rated 5 out of 5 stars
Verified

I am currently using two Musely products, the red rescue and the body cream. I do like them both so far. The doctors were very responsive after I placed my order

Company replied

Rated 2 out of 5 stars

I had been receiving estrogen booster for a year. I didn't finish my last month's prescription of it due to the fact I never lost my belly weight I lost my hair and it was horrible because they had a... See more

Company replied

Rated 5 out of 5 stars
Verified

I love your products and I am doing well with all my products, would love a better discount on them however!Would love to know how to get discounts on my already purchased items! Please help with all... See more

Company replied

Rated 5 out of 5 stars
Verified

I have the best dermatologist. He answered all my questions and helped me to understand everything I needed to know. I definitely would love to be his patient again.

Company replied

Rated 5 out of 5 stars
Verified

I am grateful to my experience with the product and the people in helping me. So far I am on my almost 2 months of treatment. My dark spots are getting lighter I know it will be a while. But not loosi... See more

Company replied

Rated 4 out of 5 stars
Verified

Ordering products individually is difficult. The prompt automatically goes to a bundle But If you e mail them. They will help you thru it.

Company replied

Rated 5 out of 5 stars
Verified

Fast results. I noticed within 1 weeks time the dark marks fading away. I thank you so much for having this product available. It also lasted a while for me.

Company replied

Rated 5 out of 5 stars
Verified

I forgot to apply a promo code and they took care of it so quickly. Always the best customer service and love the products.

Company replied

Rated 4 out of 5 stars
Verified

Excellent products that are prescribed, results are very good with continued use

Company replied

Rated 4 out of 5 stars
Verified

It’s really changed my life and my confidence. I really appreciate thank you

Company replied

Rated 5 out of 5 stars
Verified

The company is doing great 👍 honestly, my face is is really clearing and am do happy 😁

Company replied

Rated 5 out of 5 stars
Verified

it works. It makes me look younger and feel better will continue!

Company replied

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Company details

  1. #17 of 20 best companies in Skin Care Clinic
  2. #4 of 4 best companies in Dermatologist
  3. #95 of 98 best companies in Pharmacy

Written by the company

Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Great customer service

I’m so impressed with Musley’s customer service! From the moment I reached out, their team was professional, friendly, and genuinely cared about helping me. They responded quickly to my questions, explained everything clearly, and went above and beyond to make sure I was completely satisfied with my order

October 14, 2025
Rated 1 out of 5 stars

I was a customer for over 5 years and…

I was a customer for over 5 years and products used to work. Not anymore and is imposible to get a response from customer service. 60 days refund back guarantee is an scam. I have to toss al my products in the garbage none of them work also. Contacted customer service over 10 times and no response. So I cancel all

October 19, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Musely is the best there is no product…

Musely is the best there is no product like it this is a honest review my skin was burnt bad from a chemical peel I was left with discoloration the spot treatment literally melted all the discoloration off my skin leaving me with clear bright glowing skin i wouldn’t recommend a better product

October 18, 2025
Rated 5 out of 5 stars
Verified

Great product & Excellent Customer Service!

I’m new to the Musely game but so far am loving my product. I started with the Spot Cream and Estrogen Boost with oral progesterone. I have been sleeping better and feel like I am getting some relief from hot flashes and night sweats. I’ve only been using the spot cream a short period of time so I haven’t had a significant change in my age spots, yet.
I do have to shout out the customer service, though. My initial order was missing the Estrogen and Progesterone in the shipped box - I messaged right away and was asked to send a pic of what was in my box and verify my address. From my first message to a couple messages back and forth with the customer service lady, it took at most an hour for her to confirm the prescription was being refilled and shipped out. I literally received the medicine within 2 days!!
I have not had any side effects and after seeing so many before and after photos from other users, I look forward to being able to post my transformation in the coming weeks!
Thank you for helping this almost 54 yr old feel more like my younger self!

October 14, 2025
Rated 2 out of 5 stars
Invited

Setback on dark spots.

On my first treatment, I had excellent results. The following treatments didn't work as good as the first one. Maybe the formula was changed. This has caused a set back on my dark spots, and I haven't been able to get good results.

October 31, 2024
Rated 5 out of 5 stars
Verified

You have to try these productst to…

You have to try these products to believe that they actually do work. I’ve been using the spot cream, brown spots on my face gone. The neck cream, neck is firming up, body cream, dark spots on my hand and legs getting lighter; but my all time favorite is the hair growth cream. I’ve been using it on my upper lip and it’s taken over 3 weeks for the hair to grow back after a lip wax. Not only did it take time to grow back, less grew back!!

October 16, 2025
Musely logo

Reply from Musely

We're happy to hear you're loving your results! As you said, consistency is important to see results. :)

Rated 5 out of 5 stars
Verified

Best decision I made

My experience with Musely has been a breath of fresh air. From my inital consult to check-ins, questions, concerns, customer service and shipping has been handled 100% professional. Scheduling a dermatological appointment around my area takes 8 to 10 weeks for an appointment. I would encourage anyone who is considering any of the services Musely offers not to hesitate.

October 10, 2025
Musely logo

Reply from Musely

We're so happy to hear you've loved your experience! 😊

Rated 5 out of 5 stars
Verified

it works

it works. It makes me look younger and feel better will continue!

October 13, 2025
Musely logo

Reply from Musely

Thank you for your review! We're happy to hear you're loving your results. 😊

Rated 5 out of 5 stars
Verified

Every experience ive had with them has…

Every experience ive had with them has been good! I love everything and am happy i found them.

October 10, 2025
Musely logo

Reply from Musely

We're happy to hear that your experiences have been positive! We appreciate you sharing your feedback; it means a lot to us that you're happy you found us. Thank you for being a part of the Musely Community. :)

Rated 5 out of 5 stars
Verified

Love it 🤩🤩🤩🤩 it really works 2 months…

Love it 🤩🤩🤩🤩 it really works 2 months and my skin looks great and clear 🥰🥰

October 13, 2025
Musely logo

Reply from Musely

Thank you so much for sharing your love of Musely! :) We are happy to hear that you are seeing results and loving the way your skin looks!

Rated 1 out of 5 stars

This was one of the worst purchases I…

This was one of the worst purchases I have ever made. I purchased a subscription last year. All of the products I purchased were to strong. I did the daily face pics contacted the doctor and after two weeks had to stop the treatment. They did not offer a refund, new products that did not burn my face, or any help at all. I am still almost a year later getting reminders to refill when i have contacted them several times first for help now to just leave me alone. I do not recommend.

October 13, 2025
Unprompted review
Musely logo

Reply from Musely

Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction.
Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions. Additionally, if you would prefer assistance with how to unsubscribe from our emails, our Support Team can also assist with this.

Thank you so much for your patience and we look forward to having the opportunity to assist you further!

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