Absolutely DIABOLICAL!! Swiftqueue's website is very hard to navigate. The previous NELFT booking system was so EASY and straightforward compared to this new system. WHY make things so much more COMPL... See more
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Staff at a very famous hospital in London has worst manager and day running supervisors They do not accommodate patients instead their ego comes in to them harassing cancer patients by sending th... See more
If there was a zero star rating I would have given. Impossible to use. Can’t log in. Signed in. Password incorrect. So selected change password. Nothing sent to email. Tried to create acco... See more
Would have given no stars if I could! What happened to the efficient NELFT site, I used to easily book an appointment within a week or two, then would check the site regularly and usually get a much... See more
This service is among the worst I've encountered yet. The only options for blood tests are miles away, waited 3 weeks for the appointment to be turned away as it's outside of my area, at the cost of a... See more
Rubbish!!! Been trying to get an apt since July!!!! Even called to see if there are specific dates available. The woman hung up on me after waiting 20mins! Some on us have work to go to! Constantly re... See more
This company should not be given NHS contracts to manage appointments. Whoever commissioned them clearly has no idea about software. The interface to book appointments is buggy and clunky, probably ha... See more
Trying to book a blood test appointment through swift queue is hopeless. The site is clunky and illogical. It’s very difficult to find blood tests in a certain area. Constantly having to go back to t... See more
Whoever was responsible for introducing this system should be publicly named and ridiculed! (Bring back the stocks!). My wife was requested by her GP Surgery to get a blood test. In order to do this,... See more
If I could I wouldn't have even given this service a 1 star rating. Had my blood taken on Thursday, the 'nurse' that did it really needs to be re trained. She was very rough with the needle as a a res... See more
Couldn't log in to change my appointment time, even though I know my password is correct. I requested a password reset but never received an email, either to my inbox or spam. I tried to report it, v... See more
Just appalling! I have been trying for two days to register and log into this system in order to book a blood test and, everytime, my log in details are not accepted even though they are correct. I... See more
This company is a joke that is stealing NHS money for a not-fit-for-pupose system. I can't believe whoever thought this was a good idea. The system simply doesn't work to the basic level- yet someone... See more
I resent having to share private and personal information with this bizarre, useless service for the purpose of booking a blood test. This morning, feeling too unwell, I tried to reschedule - not poss... See more
This website is a completely useless time waist and the worse thing is their customer service. After an appointment was turned down by the St. Vincent's Hospital because of allegedly presenting a "wr... See more
Rating this 1 srar so I can leave a review. Honestly this is the worst ever appointment booking system. Only one appointment is offered at a time absolutely no other option or altern... See more
I tried to register but the system asks for a medical card number rather than a NHS number which everyone uses now. My medical card was issued in 1977 and their system does recognise it. I have tried... See more
Swiftqueue should be prosecuted under the Trades Description Act. "Swift" it is not. NHS has given Swiftqueue a monopoly over booking appointments ( I believe?) . This should be presented to the Monop... See more
Drop-in at Horsham Hospital was replaced by a simple booking system which worked. THEN, for some unknown reason this ludicrous system was introduced. Not only does one now need to register with... See more
The old system was quick and easy. This system is not even accessible for elderly and those whose english and IT skills are not good. The swift system created unnecessary queue and avoidable waiting t... See more
Every time I make an appointment to get bloods done for either myself or my husband, they cancel the appointment. No explanation, no alternative dates.. We need our bloods done to be seen in Beaumon... See more
Seems very flaky. I tried to find a clinic called the Laurels on Swiftqueue which it couldn't find. Though I had managed to book an appt there several days ago. It just gave me a list of all blood tes... See more
Very difficult to book test on this site. It does not allow to choose the time and date. This site should be reviewed and a new system which is friendly user should be used.
Cannot give a zero star review, so they get absolute minimum. Think on this. Having to give your passport or driving licence just to arrange a blood test! That's the insanity of swiftqu... See more
They cancelled my appointment without a reason. Now I can't book a blood test because of a cyber attack; been trying for nearly two weeks. How long does it take to fix a health IT system? The UK is be... See more
OMG what a dreadful system. I cannot find any hospital within our trust area and yet I know there are at least 3, none of which seem to be on their database. and these are huge hospitals. There is no... See more
Whose brilliant idea was it to introduce this new system to book a blood test! I was so frustrated, firstly the online booking system is useless, you do not get a good choice of local places, when yo... See more
I would give them a minus star rating of 5......ie utterly useless poorly designed.I could not reschedule an appointment....the system simply did not work.A waste of NHS money and patient time.
Impossible to log in ,tried on my phone kept getting "wrong details'tried to reset password,they said we will send e mail with code to reset, never received e mail from them,tried to log in on PC, sam... See more
My mum needs a review of her meds or they'll be stopped. Site keeps telling me that she has too many appointments, but I haven't even booked any yet!! This is serious, as there is no walk-in centre f... See more
This has to be the most useless booking platform ever created. They're perfect with dissatisfying customers with their untrained customer service rep. What a SHAME!!!!
Appalling service. Unintuitive. Hard to use. No function to enable a conversation with a human or even a chat bot. Extraordinarily poor. Disgusted that the NHS is spending money on a service lik... See more
Agree with all the bad reviews i have read on this site. I am three days trying to get an appointment. Cannot even get into my swiftqueue account. I have used swiftqueue back a few years but not in... See more
It is a scandal that this company takes NHS funding. It is not capable of providing a working booking system and just wastes the time of patients and staff.
Have used it seven times, 6 fine but 6th was "LOST". I am sure I booked a blood test via swiftqueue some time in May 2025, selected 13:03 on 11 July and centre. Put in my diary, turn up, swiftqu... See more
Phlebotomist Mary on the 11th of December at 9.50 am was very careless and insensitive to my needs.I highlighted the fact my veins are not easily accessible n despite my suggestion to use butterfly... See more
The earliest appt in the whole of Derby for a child under 12 is Monday 2 December. It's just unacceptable. Awful system.
The website has gone down so no way can anyone book an appointment. Sent an email to support but certainly don't expect a reply. Left in limbo.
This is absolutely ridiculous. It doesn't let you log in with your details. Waste of time. Get it right before you put it out there. RUBBISH.
error message saying I had too many appointments. I've had the problem each time I try to book on line. There is no i.t. helpline. This is an appalling website. Not fit for purpose.
I was sent an email to book an X-Ray. I got better and wanted to cancel this. THE LINK TO "HELP" DOES NOT WORK. So I emailed the appointments site - they said couldn't do it and gave me the SAM... See more
Site is down, again. Or is simply unable to to connect ( 403 - request denied ))And I’m unable to manage my appointment for bloods . Very poor .
Utter useless process. What is wrong with you guys who install systems that take us back to a totally inefficient blood test facility at Horsham Phlobotomy service. I could until recently walk in, tim... See more
I tried to book a blood test in the normal way, but was directed to 'Swiftqueue' which I consider to be an unsuitable name for this company. The earliest booking date was 20 days which on average is a... See more
There is a swift queue clinic inside our local GPs at evergreen surgery. My personal advice would be to wait and have a proper nurse take your bloods from your GP clinic. I have always found the ambie... See more
Impossible to use this website to book a simple blood test ! Has the NHS gone mad ???? This use to be so simple to get as you used to just walk in and take a number and wait your turn .... "... See more
This is the worst booking system for trying to book a blood test there was absolutely nothing wrong with the previous system 100% perfect the new system is not user friendly ive just wasted 45 minute... See more
1.3
Bad
131 reviews
As a first time user of swiftqueue I…
As a first time user of swiftqueue I tried to register but was informed my email address has already been used ? Not so.
Trying to contact them for an answer is nigh on impossible.
May 14, 2024
Unprompted review
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Confirmed but not booked
Booked appointment and received the confirmation text, which was a mission itself. When I went for the appointment I was not listed on the ipad therefore I couldn't be seen today, let alone at the time I had booked and confirmed! Why are we relying on technology so heavily when it doesn't even work?
May 14, 2024
Unprompted review
Horrible
Horrible
Been trying to book an appointment since one month .
It won’t take my log in details
May 9, 2024
Unprompted review
The appointment timing is wrong when…
The appointment timing is wrong when added into iCloud calendar - shows as an hour later than what has been booked. This caused me to miss my appointment.
May 9, 2024
Unprompted review
The receptionist at the phlebotomy…
The receptionist at the phlebotomy section was not helpful at all
I needed to use the toilet urgently after my blood test
She gave me a code it doesn't work
I went to her and she said oh try again
I did try but it doesn't work
She has no patient at that time but refuse to help me
I went to another receptionist at the GP kindly ask she gave me a code which works
I was not happy about the service
The phlebotomy who took my blood was very pleasant lady with good experience
I was there before my actual time because of my job
May 1, 2024
Unprompted review
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I defy ANYONE to succesfully change their password
Their website is beyond awful - it was coded by Ray Charles and Stevie Wonder on an off-day...
April 30, 2024
Unprompted review
Very poor
Very poor. Could see appointments. Tried to book but could not get a verification code and ended up booking with NHS by phone. Interestingly Swiftqueue showed probably around 100 plus appointments in my chosen location but NHS operator has no access to that system and could only offer one cancellation or an appointment in two weeks. Clearly the systems do not communicate? Another example of the great private sector not fixing something that wasnt broken in the first place and of course extracting profit from the NHS????
April 22, 2024
Unprompted review
Very frustrating! Arrived for my appointment and as I sat…
Arrived for my appointment and as I sat down I looked at my phone to see I had a text to say your appointment has been cancelled, 13 minutes before scheduled appointment, I was already in the waiting room, phlebotomist said you had 2 appointments on system, one for afternoon, well I’d like to know who made it as I thought nobody could access my swift queue account without a password.
April 22, 2024
Unprompted review
Has this website ceased to function
Has this website ceased to function? Tried repeatedly this morning to connect in order to book a blood test next week. Website not available. Enter my email and password, told invalid. Ask for a re-set via my email, nothing received. How are we now supposed to get a blood test when told to do so by our GP?
April 13, 2024
Unprompted review
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Blood test booked in almost a months…
Blood test booked in almost a months time. The afternoon before my due blood test received a text to say it's been cancelled. I rang up and was told I would have to start all over again. Blood test booked again which will make it two months since I saw my GP! THIS is progress? Used to go to a hospital of your choice, take a ticket, take a seat, wait until your number is called, go in and Blood taken, job done. I've come to the conclusion the government wants to destroy the NHS so we all have to pay private healthcare. Awaiting chest x-ray. Dread to think when that will be. Maybe throw the appointment letter in my coffin and I'll read it later 😂
April 9, 2024
Unprompted review
What the hell is going on
What the hell is going on? Swiftqueue used to be excellent and then in January it seems to have all turned to excrement . No past appointments showing, the preferred hospital to book appointment doesn't even appear, so no appointments can be made - you then query about the hospital and it's like it doesn't exist. Swiftqueue are literally impossible to get hold of to find out what's going on. Literally. What the hell do we do? I need to book a blood test.
April 4, 2024
Unprompted review
I wasted annhour andxatill have no idea if Swiftqueue is booking blood tests in Loughton or where.e.
My GP ordered a blood test and said I could have it in Loughton. I looked up on-line and was unable to find any coherent information. Searching under Forest Road health centre there was a badly aligned notice saying testing had moved to another centre in Loughton without giving any address or phone number for it. The web address for booking appointments through Swiftqueue seemed to have lost its end at the side of the screen. ( Photograph of screen available on request). Trying the main Swiftqueue website, I now have lots of information about dozens of sites for blood tests,but there was no mention of Loughton. The main page for Station Road Loughton had a notice saying no appointments were available and please try later. I have wasted several days, and this confusing Web page is completely unchanged.
If Swiftqueue cannot get itself organised to inform GP patients of the address to go for a blood test in Loughton or to offer any appointments they should inform all the relevant GP practices.
I gave one star, but having wasted an hour looking for a way to book and ended up not knowing where tests are held or when any appointments will be released, frankly that is more than the service deserves.
I used Swiftqueue to book an appointment at Heronwood without problems, but it is not until several weeks after the original GP request.
March 26, 2024
Unprompted review
Poor productivity
The swiftqueue stopped walk in blood test. They are only offering blood test by appointment though the centre is nearly empty (2/3 patients), so I can assume that they are not actually releasing enough appointments. In my case, I came to Appleby Medical Centre at 9 am without having an appointment and found out that there is one at 10 am but the centre was nearly empty. I had to wait until 9.50 am to be seen by the staff. I know that one blood test can take at best 5 minutes to complete. So, they can arrange 20 appointments in one hour. But I found that is not the case. They are sitting and talking to each other in between the patients. So, their productivity is not good enough to help us, patients.
March 21, 2024
Unprompted review
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Your service is extremely poor,
Your service is extremely poor,
As an older adult I prefer to call to make appointments (ie call a telephone number) - I was on the phone today - initially rated as customer 9 in the que - when I got to 0 - I was cut off and told that the service was closed.
There is no phone number or system seemingly to raise a complaint - I am absolutely appalled/disgusted. You are evidently getting paid a large amount of NHS money for a disgraceful service.
March 15, 2024
Unprompted review
I was 30 minutes early for the…
I was 30 minutes early for the appointment and after 5 minutes I was called in for X-Ray. Very good service. Thanks to the charming gentleman radiologist at Hammersmith Hospital.
February 27, 2024
Unprompted review
Excellent service
Very convenient for us at St Michael's Hospital in Braintree. Staff technically proficient ( I am a retired GP) and friendly. Good time keeping. Convenient parking.Used multiple times.
February 28, 2024
Unprompted review
I booked an appointment on blood test…
I booked an appointment on blood test through my GP link. After two weeks I went to the hospital in another part of London. And it was impossible to make it, because this place was not for GP recommendation's!
My gp didn’t tell me about only three hospitals in the list of possibilities…
I lost a lot of times with this cite, how it possible, to make an appointment in wrong place?!
February 27, 2024
Unprompted review
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What a useless piece of software
What a useless piece of software. Please shoot the developers. Captcha check just locking.
February 26, 2024
Unprompted review
Why does this not operate a fair cancellation system?
Why does this not operate a cancellation system whereby people who have waited longest (and presumably the blood test is more pressing for) can get notified of a possible earlier slot with a short window to accept or decline? Earliest dates are two weeks away - that is as may be - but as far as I can work out, your only chance is to keep on trying to reschedule to have a look back to see if someone releases one earlier in the queue and while you are doing that, your date is being released! What a stupid and thoughtless system, with the end user being shut out. That only means that someone coming later to the system has a chance of the odd cancellation coming up and you, who have waited longer, miss out. Why isn’t there a cancellation queue, where the people who have been waiting longest and who are happy to take a cancellation and sign up to get notified about them get notification first?
February 16, 2024
Unprompted review
Impossible to book a blood test through…
Impossible to book a blood test through this website - exactly as others have stated - password incorrect - change password and used different browsers 3 times - same problem - incorrect password - Ended up phoning for an appointment - only 18th in queue - booked very quickly and GUESS WHAT - as I am booking with the lady on the phone a message arrives -thanks for booking with Swiftqueue - useless!
Have booked previous blood tests via other website - Sangix and its very quick and efficient but this is extremely frustrating and an absolute waste of time !
February 13, 2024
Unprompted review
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