United Kingdom
Review of Yodel by InPost
The driver was very curtious and respectful in every way, on time and I knew where my parcel was at each point.
Reply from Yodel by InPost
We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Staysure Travel Insurance
The customer service and the fact we use staysure every time we go away. They are a very reliable company. We needed them for a cancellation and they sorted everything. Will always travel with staysure.
Review of Trustpilot
Love this site as you get true customer reviews from real customers that have experienced real situations.
Review of TUI
I've booked a holiday with TUI, but was not aware of the 24 hour cancellation period, which personally I think is rather bad. Contacted yourselves, wanted to cancel,but was told we loose the money because we didn't react within the 24 hour period because we're with a different airline booked through TUI. So we have decided to go ahead with the holiday with an airline that has got damming reviews. I am actually very anxious about going on holiday instead of being happy about going on holiday. Hopefully we'll enjoy, the other alternative is to loose nearly £500.
Reply from TUI
Hi Kathy,
Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
I’m really sorry to hear that you’re feeling anxious about your upcoming holiday, as this isn’t the experience we want any of our customers to have.
When a package includes flights with a third-party airline, we do clearly state before booking that both TUI’s and the airline’s Terms & Conditions will apply. The 24-hour cancellation window is in place for many of our holidays, but with third-party airlines, different policies can apply depending on the airline’s own terms. That’s why we always encourage customers to carefully review the details before confirming a booking, to ensure they’re fully happy with what’s included.
We understand that reading negative reviews can be unsettling, but please rest assured that we only work with reputable airline partners who meet the same rigorous safety and operational standards as our own award-winning TUI Airways. Our aim is to give you more flexibility when choosing your holiday – whether it’s the destination, travel dates, or flight times.
We genuinely hope that once your holiday begins, you’ll be able to relax and enjoy every moment. If there’s anything you need while you’re away, our team will be available 24/7 through the TUI app or by phone to help support you.
Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service.
Kind regards and many thanks,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Review of Compare the Market
Reply from Compare the Market
Hi Kathy.
Thank you so much for your kind words, we greatly appreciate the feedback. I'm really glad to hear that you had such a good experience when making use of our services.
All the best,
Aaron
Customer Support Team
Compare the Market
Review of Policy Expert
This insurance company has very good customer service and are really reasonable pricing too.
Very happy with them. Would recommend to friends and family.
Review of The London Mint Office
They fail to tell you the last coin of your collection is going to cost more than the collection itself, meaning you don't get a full collection.
Fraudulent, misleading and very dishonest, shame on you London mint office.
I have just paid the last installment of a collection that's not complete.
They don't tell you this until you have almost finished collection, well too late to send back then isn't it
Reply from The London Mint Office
Good Afternoon Kathy,
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the frustration and disappointment this situation has caused.
I would like to reassure you that we do provide information about the Gold Pinnacle Piece with the second subscription coin in your collection to ensure our customers are fully informed about this option. Please note that customers are under no obligation to proceed with this option.
We value your feedback and appreciate the opportunity to clarify this matter. I will also arrange a call to discuss any alternative options we may have available for you to have a complete collection.
If you have any further concerns or questions, please don’t hesitate to reach out.
Best wishes,
Charlotte, Customer Experience Advisor
Review of Superdry
Easy ordering and really reliable postage. You know exactly where your order is.
Reply from Superdry
Hello,
Thank you for your kind review!
We're thrilled to hear that you found our ordering process easy and our postage reliable. We strive to provide a transparent and convenient experience for all our customers.
Thank you again,
Superdry
Review of Swiftqueue
This is absolutely ridiculous. It doesn't let you log in with your details. Waste of time. Get it right before you put it out there. RUBBISH.
Review of The London Mint Office
Teagan was really lovely, she has sorted my problem with a super professional attitude. I was so pleased with her help and she put faith back into customer support. Thank you Teagan 😊. Look forward to receiving my bonus coin to finish my collection.
Reply from The London Mint Office
Hi, Kathy.
Thank you for your kind words!
We're thrilled to hear that Teigan provided excellent service, I will be sure to pass this lovely feedback onto Teigan, I'm sure she will be over the moon with this.
We hope to hear from you soon.
Best wishes,
Charlotte, Customer Experience Advisor
Review of EDF
The guys I spoke to at EDF were so helpful and really on point. Thank you for an easy enquiry and sorting the problem very quickly. Thank you Graham and Lisa.
Kindest regards
Kathy.
Reply from EDF
Thanks for your brilliant 5* review Kathy! As a team, we all work hard to ensure we’re providing the best service possible. Your comments really are appreciated. Thanks, Allison :)
Review of GetAgent
Anna was really nice to talk to. She introduced herself and told me all what I could do and how to find out about my query. Great experience. Thank you Anna.
Review of APC Overnight
APC are exceptionally good. I was able to track my parcel from start to finish, and they were on time too. Great service. Thank you APC.
Reply from APC Overnight
Good Afternoon Kathy,
Thanks for your excellent review and feedback!
Regards,
Natasha.
Customer.relations@apc-overnight.com
Review of Bark
Bark are a fabulous website. They are very efficient and matched me with traders in a blink of an eye. Would definitely recommend.
Reply from Bark
Hi there Kathy,
Thanks for your review.
It's great to hear that we could help.
Kind regards,
The Bark Team
Review of Gates Automotive
Gates of woodford. What can I say, excellent service. Ryan brown is an asset to the company, we were able to purchase our car in confident as there was nothing Ryan couldn't answer. We have told friends to make a visit. Thank you so much for a pleasurable experience.
Reply from Gates Automotive
Thank you for leaving this 5 star review, and for choosing Gates of Woodford to make your purchase from. I will pass this feedback on to Ryan and the rest of the team. Take care, Alison - Gates Ford.
Review of Back Market - United Kingdom
Back marcket is a great site. You get exactly what you ask for. Excellent.
Review of LV=
Review of my-picture.co.uk
Beautiful pics. Would recommend. I will be ordering more. Thank you my-piture.co.uk.
Review of Trustpilot
Trust pilot is very helpful to possible buyers to whom wish to purchase merchandise on the net. Thank you trust pilot
Review of Photobox
Very fast service and beautiful pics. Thank you photobox.
