Adrian

Like so many others, fed up paying for ads. Complained to ITVX saying I was considering cancelling, and this is what they said:

"If you wish to cancel please follow these steps, this is no likely to change. These shows are not included in your premium, they are free to view for everyone. You will notice all premium content is ad free.

If you wish to cancel your ITVX Premium subscription, please follow these steps:"

So, goodbye then ...

Nothing like the images on the website, cheap plastic rubbish. Arrived faulty, incomplete and in unbranded packaging.

They offered a (very) partial refund. When I said no, they refused to accept a return without my paying to ship the item back to China (contrary to statutory rights) - the item was shipped to me from the UK.

Have had to raise a case with PayPal to be reimbursed. They have asked me to close the PayPal case 'so that they can refund me'. Nice try!

Was a customer from the early days, then unceremoniously dumped by them as they could no longer provide the service. I do NOT live in Central London as other reviewers do.

I suspect this is due to them freeing up their operations for their deal with Morrisons. Us poor loyal customers can go jump apparently.

Shan't be using Morrisons Pharmacy.

One of the worst carriers in the UK - and that's saying something! Only ever had issues with UPS. This time, a 48 hour parcel has so far taken 5 days. Apparently it is going to be delivered tomorrow 'end of day' whatever that means. So third day waiting at home.

I shan't hold my breath!

Useless company.

**Update**

As requested when loading the Trustpilot review - I added the tracking number then. Not going to waste my time repeating because the process doesn't work for UPS!

It's Monday morning. Package posted by sender Friday morning. Has been sitting at 'North West Super Hub' since 05:18 on Saturday. Estimated delivery date to my home in Sussex is today ... they are going to have to go some to meet that!

Texts and email delivery messages almost always wrong. Now have to stay in if waiting for an important parcel as delivery slot is almost NEVER met.

If you can, avoid like the plague. I have two open cases against a third party. Fault is *not* disputed.

I am still waiting for them to recover the cost of repairs to my vehicle, which should be an open and shut case.

THEY recommended I submit an injury claim for a sprained hand, yet seemed continually on the back foot. They claimed all paperwork was lost as the correspondent firm 'closed the case in the portal'(?).

They seemed totally uninformed - despite detailed reports - and only appeared to act when chased; by which point an opportunity to settle may have been missed.

My case was handed on to another specialist', who does not even respond to calls or messages.

Now a year since my incident, and I am seriously considering escalating to the Law Society if I don't hear something from them very soon.

I suspect they get paid by retainer from Aviva (another appalling company) - so just react when pushed.

***UPDATE: My reference number is SOU1077/01508, you should be able to find the linked case raised by my wife for the vehicle repairs against the same address.***

Drop-in at Horsham Hospital was replaced by a simple booking system which worked.

THEN, for some unknown reason this ludicrous system was introduced. Not only does one now need to register with this unknown company called 'Swiftqueue' before a booking can be made, but the application process also requires sharing far more personal information than is necessary, or than was previously required. ALL of this information is available to the NHS via the blood test form issued by the GP - so why do SwiftQueue (an American company) need it?

Having suffered from identity theft in the past, I was unwilling to do this. There is a telephone number for those unwilling (OR UNABLE) to use this system - but guess what ... they don't answer the 'phone!

Appalling company.

I buy a new VW in my local branch, Horsham, largely because it is a 5 minutes walk from my home and my last car needed several return visits for repairs.

They fulfil my order, then announce they are closing Horsham and that I now need to drive to another town for servicing.

Excellent software, very responsive developer.

Surely Bezos has enough already?

Pay for Prime video - get bloody ads.

Why did Horsham District Council ditch a perfectly acceptable system for this online nightmare?

I used to pay and get a paper ticket. Simple.

Now they have swapped to the useless MiPermit and I find that the app (which I must use to swap between cars) doesn't allow renewal of annual permits! Instead, I have to log in via my PC (my 'phone pushes me to the app), then I find MiPermit requires a recent utility bill (all of mine are online) and my V5 which was not required to renew before.

4 times as much hassle as before and pointless. Even when I have found, scanned, and uploaded my V5 - I can immediately change the numberplate in the app to anything I wish!

Furthermore - HDC have proof of my residence via Council Tax and the Electoral register!

Multiply 30 minutes of frustration by - say - 20,000 residents with cars (at least) and you've wasted the public 10,000 hours of unnecessary overhead!

Progress?

I asked for my 80-year-old mother to be released from her contract. She had moved shortly after renewing her contract but found her new flat did not have the coverage promised at the point of sale or on the coverage checker. As she was just outside the cooling off period 02 would not release her without a significant financial penalty.

No compassion, no empathy, and VERY poor customer service (hours on the 'phone).

I pointed out that this was about being flexible with the rules given the specific circumstances, but 'computer says no'.

Raised a complaint, they simply refused to respond.

So, it's OK - according to the 02 - for an 80-year-old woman to be forced either to sit shivering in the garden to use her 'phone, or be forced to buy unwanted broadband and VoIP because the service she thought she was getting doesn't work at the home address.

Terrible company.

Total waste of time.

I complained about 02 who were refusing to release my 80-year-old mother from her contract. She had moved shortly after renewing her contract but found her new flat did not have the coverage promised at the point of sale or on the coverage checker. As she was just outside the cooling off period 02 would not release her without a significant financial penalty.

After months, the ombudsman simple found in 02's favour saying, effectively, 'rules are rules'.

I pointed out that this was about being flexible with the rules given the specific circumstances, but the Ombudsman simply replied 'if they bend the rules for you they would have to bend them for everybody.

So, it's OK - according to the Ombudsman - for an 80-year-old woman to be forced either to sit shivering in the garden to use her 'phone, or be forced to buy unwanted broadband and VoIP because the service she thought she was getting doesn't work at the home address.

Don't bother with the Ombudsman - they serve no purpose for consumers.

Addendum:
The response below just serves to illustrate that the Ombudsman is either toothless, pointless, or biased towards the mobile companies who fund them. You decide.

'... providers who pay us a fee for each dispute we have to review, regardless of the resolution. '
From the Ombudsman's parent company's website (Trust Alliance Group Ltd).

Don't switch from BT

Terrible experience. Missold, little benefit, incompatible products.

Appaling service interface.

Avoid this company and their brands like the plague. They gave me verbal go-ahead to have minor recalibration carried out on my vehicle (no restrictions outlined) after I was hit by a third party- then refused to pay out claiming the repairer (my dealership - car under warranty) was 'unauthorised'. They say the cost is lower than an unexpected excess and closed the case - even though I wasn't at fault!

Will be contacting the ombudsman.

Was a customer of Lloyds Direct, who were bought out by Pharmacy2u.

Lloyds would track usage and send a specific reminder when it was time to reorder.

There was no warning from Pharmacy2u that they would discontinue this, sending instead a general reminder that it was time to reorder - without specifying the drug/s.

So I ran out. Now I am with Phlo.

(Order details provided)

Appaling contradictory information about my consignment. A text from UPS said it would be delivered between 11am and 3pm so I waited in. At 14.30 UPS Website saying it will be delivered today but in the morning! Yet tracking has it in Belgium!

Spoke with UPS via Twitter, who gave no real answer other than 'it'll be more accurate when the consignment arrives in the UK'

It arrived at the UK delivery office overnight and was scheduled to be delivered in a window which expired 90 minutes ago. Still no parcel.

Good content ... if you can get it to work.

App is painfully slow on TV or phone. Back button often takes you too far back. Keeps logging out even in the middle of a search.

But above all, it is hideously slow and unresponsive.

Advice from helpdesk? Clear cache.

Well I have, it solves nothing!

And I thought BritBox was bad!

There is no justification for a £5 charge for a 30msecond drop off. Especially as South Terminal has closed, and there is little advanced warning of he potential 20 minutes extra travel time on an airport bus.

That it is to promote sustainable travel is codswallop. I mean Gatwick, and sustainable travel in the same sentence?

Needed new tyres so ordered for next day delivery. Used Chain Reaction as a recognised brand (even though they weren't the cheapest and no longer price match).

Items ordered well before cut off, but were not dispatched (not passed to the courier). Phoned to enquire and though the next day shipping charge was refunded - they wouldn't commit to anything other than vague 'expectations' that the shipment 'should' arrive tomorrow.

Had to cancel bike rebuild and reschedule.