Doctor On Demand Reviews 396

After using dr on demand 3 x over 2 years and had reasonable care. Today I attempted an appointment and after waiting 2 hours , i hung up and tried again to no avail. I called customer service and s... See more

Doctor on demand told me my insurance would cover service. It was in network. Doctor on demand then refused to work with my insurance and I got stuck with a 600 dollar bill. Buyer beware. They may not... See more

TRIED to get help for my adult daughters panic attack this morning as she tried to go to her first CMA class. Feared working with others. She woke up and over an hour was sweating profusely, shak... See more

Years ago this was a good platform with real doctors but now it has gone downhill. They overcharge and deny overpayments even after insurance has paid despite proof via EOB and credit card receipt. Th... See more

Called in to get an antibiotic for a bacterial infection. Was denied and they took my 99 bucks anyways. Lady i spoke with was incompetent and wouldn't rx me what I needed even though I explained what... See more

I found the booking process with Doctors on Demand very easy and straightforward. However, I had a very poor experience when I needed the doctor’s notes to submit to my health insurance. Each of my em... See more

Honestly im in shock in the level of deception that this company engages in. They told me ZERO would be due from me and after 5 sessions I get a huge bill they told me is my copay They didn'... See more

Absolute sham of a service. $54. I called the incorrect number. Kevin Graham, NP stated I would receive a refund as the call lasted less than 1 minute. Doctor on Demand will not refund me. I have talk... See more

Very poor service. Doctor was Indian & I don’t think she was even a doctor. I tried to speak as to what my condition was & she had the audacity to call me rude! & disconnected the call. Doctor was rud... See more

Medicare refused to pay because they said it had "a low level of medical decision making if using Tim (99203-95) they then doubled my bill and began sending notices every week to my email and phone.... See more

Such a bad experience. I do not recommend at all. My son run out of his acne medication last night and I thought this was an easy way to get a script. The doctor was not familiar with the medication,... See more

Terrible experience. Doctor was ill informed. Wouldn’t prescribe meds that were in my chart for long term care. Tried to call the hotline to discuss treatment and sent a complaint and the customer ser... See more

I’ve used Dr on Demand for years and was very happy. They recently changed their website and things have gotten really bad. They keep canceling my insurance and tell me that I must pay even though I’m... See more

If you cancel a scheduled appointment with less than 24 hour notice, you would incur a fee. That makes sense. But if you schedule an appointment and the provider doesn't show up at the scheduled... See more

My son injured his shoulder during PE and had limited movement, but was not in severe pain. I requested a referral for an X-ray. After a $62 payment and a 5-minute telehealth consult, I was told to go... See more

I started with a therapist through my insurance. I logged in 5 minutes after my session because I got stuck in traffic and was driving. The system not only didnt let me see the therapist but I also sp... See more

Terrible service each time, doctors don't listen and make mistakes when writing prescriptions, so pharmacies can't fill them, but they won't fix their mistakes or refund you to make it up to you

The physicians seem fine , but when there is an issue, the technical support was useless. I needed a prescription transferred and they could only tell me they made a report. No timeline , no fol... See more

The appointment lasted 2minutes due to the med person telling me she,(PRINCESS,) was her name couldn’t help me and to go to urgent care. It was for an eye infection. I said ok and verified there would... See more

Used this service and found that their billing/admin is really bad. Multiple times they billed me personally for services that were covered by insurance, and I spent hours on the phone and in chat try... See more

Called Dr. on D for convience, Waited an hour, paid co-pay, doctor was with me less than 5 mins. It was obvious I was sick with a sinus infection, classic symptoms and would not provice a simple antib... See more

Does anyone work here? I've been charged full cost even though I have health insurance with set copay, have used the service for half a decade, and I've been waiting two weeks for some kind... See more

I have been looking for an appointment with my doctor for 2 weeks but no availability so I sent a message asking if my doctor was still working through Dr on Demand. I have not received a reply and... See more

I have a terrible sinus infection and feel miserable. I live remote so this is my best option. I have used the app previously with no issues but after an app update a few weeks ago it won’t let me sig... See more

App update has rendered the entire service unusable for days. No response via phone, email or in app messager regarding an update. Service is completely down but customers are not notified and left wa... See more

My son was very ill with flu type A he had a virtual visit with an NP, She gave him instructions and wrote him 2 scripts, however CVS couldn't honor her script and contacted us as well as Dr on De... See more

I wish I would’ve of looked up reviews before using them. Nurse practitioner Tiffany (can’t remember her last name), doesn’t know how to make a judgement call. I needed a little anti-fungal cream or... See more

Worst experience ever. Took them forever to submit a MRI order for authorization. They force you to go to the specific location so they can get referrals money. They care less of your health than maki... See more

Doctor Veronica Andis-High was the doctor I spoke to, she hung up on me as I was searching for a document to prove i actually was prescribed blood thinners. I guess thats a common thing people who pay... See more

terrible experience spoke to one doctor who started well then he put the phone down then I called back and paid again and it happened again dont use this rip off company for anything

If only I could give zero stars! I filled out a pre-appointment symptoms form that only allowed me to identify one symptom when I had five distinct symptoms. I then waited for 20 minutes on the mobile... See more

Terrible service!!! They assumed I am “med-seeking” and asking for controlled substance when I was just consulting about my anxiety. Their provider is rude! Denise Orrill is the name of the physician... See more

The visit was great but their billing and customer service is horrendous! I paid them through my insurance portal and they accepted the payment them kept demanding payment through their billing servic... See more

Scam artists. I told them exactly what was wrong before my visit (muscle/joint issue) & they connected me with someone who couldn't even provide a recommendation to a specialist. This company is a sca... See more

Booked appointment for my son's earache. They charged me the fee then told me they can't help us unless we have a separate piece of medical equipment for them to view his ear digitally. Said if I ha... See more

paid the fee to get some sort of prescription for my gout in my left hand had Dr Shanti Krishnamoorthy for my appointment was not really interested in what I had to say ended my appointment with NO H... See more

Service was really poor. Took my money only to receive a prescription for 1 asthma inhaler. I have always received 5 repeats with any other company but I was told this company only gives 1 and no r... See more

Terribly company. It states "Doctor on Demand' and they paired me with a nurse practitioner which lacked experience and the ability to make good judgment. I ended up going into my doctors office a f... See more

1st doctor kicked me out of the system without seeing him. 2ed onr canceled me without notice, dont waste your time with this company they are a scam

I would give 0 stars if I could never got the prescription they said they called in and didn't get the work note. I called and was given the run around about this and told I had to wait till the Provi... See more

Worse thing out there. My doctor did not even have her camera on an asked me the same questions 5 times an seemed like she never looked at me to see what was wrong then was very rude. Not only did I w... See more

terrible, Experience they take the Money and technically Only Speak, Three Minutes, and say that I need to go to a doctor, so why I went to then they shouldn't be in Business.

I used this company multiple times a month for the entirety of 2024. At the beginning of 2025, they couldn't verify my insurance. Despite multiple emails and phone calls, no one could verify my insura... See more

The worse company I waited 3 hours for the dr not to even look at me to see the problem then charge me twice an not help nothing an now I am told it's a different app. Worse company ever

This company charged me $30 for a visit I didn’t even set up. I tried to dispute it but they’re so hard up for money I suppose they needed the $30 they scammed me out of. I told them to cancel my acco... See more

Unprofessional providers, they lie and won’t help easy issues.

That was a waste of time. It kept saying 20 to 30 minutes hold time yet I waited for hours and never saw anybody.

I keep scheduling the doctor visits for different times & he keeps changing them on me by 15 minutes so I miss them. Terrible service.

Raminder Dhesi was rude, patronizing and condescending, lecturing me about medicines and kidney dialysis as well as talking over me as I tried to explain why I was short of medicine and had three... See more

this is the worst service ever - a complete scam. the nurse practitioner - “dr lisa” immediately told me what she could not do rather than listen. miserable money grab, by incompetent providers. do... See more