United Kingdom
Review of Dyno-Rod
Faced with a particularly difficult issue to solve, the engineer Zach thoroughly researched the problem and resolved the issue. Very polite man who left the job very tidy.
Reply from Dyno-Rod
Peter Hutchinson ,
We appreciate your positive feedback. We're happy to hear that the engineer thoroughly researched and resolved the difficult issue, and that he was polite and left the job tidy.
cs, Dyno-Rod
Review of UK Sign Shop
I can appreciate why 20% of reviewers gave 1 star ! There was an error in the order I placed which I informed them about 10 minutes after I made the order yet they refused to make the change. Take your business elsewhere, I wish I had.
Reply from UK Sign Shop
Hi Peter,
We are sorry to hear that you are not satisfied with your experience. We advise on our website at checkout that we are unable to make any changes once an order has been placed and this is because of our automated production processes, which mean that we can't intercept artwork once it has been generated.
We understand that you made us aware 10 minutes after you had placed an order however the automated process starts from the minute the order is paid for.
If we can help any further please do not hesitate to get back in touch.
Many thanks
UK SIGN SHOP
Review of Perch & Parrow
Brilliant from point of order to delivery.
Reply from Perch & Parrow
Thank you, your great feedback is very much appreciated
Review of Gosparky
Review of Maleskin
Made my first order this morning and had confirmation of purchase. Received an e mail this evening saying that product was no longer available. An offer of an alternative was made but not an option to refund. Will not be using again.
Review of Openreach
Hopeless! Intermittent broadband for over a week, engineer called and ‘fixed’ the problem. Still not working and another engineer booked in.
Reply from Openreach
Hi Peter, I am really sorry to hear that your services are not working as expected. you have done the right thing by contacting your service provider to discuss this so they can run some checks on your line. Thanks, Catherine
Review of Kiehl's
Great products and even better when they are on offer as they do attract premium price
Reply from Kiehl's
Thank you so much for sharing your kind words with us Peter. We're so pleased that you were able to get all your favourite skincare formulas using our offers and promotions. We really appreciate you taking the time to leave your review. -Paul
Review of Admiral Insurance
I have been a customer for many years and stayed with Admiral because the pricing was very competitive and the customer service was very good too. The customer service is now poor. You have more chance of getting through to HMRC on the phone than you have Admiral !
Reply from Admiral Insurance
Hi Peter
I am sorry to hear of the service you have received when trying to contact us. This is not the level of service we expect for our customers.
I can see you have managed to contact us. Thank you for choosing to renew with us and for taking the time to leave review. We are always at looking at ways to improve our service. If you need any further assistance with this, can you send your policy number, name and query to the email below please.
Thanks,
Sal.
ReviewFeedbackSupport@admiralgroup.co.uk
Review of Secret Escapes
Avoid. Incompetent administration. Don’t ever assume that your booking is confirmed with the hotel. You have to do this yourself and you may be disappointed. Make sure that you do this well in advance of your trip as you may be (like us) driving to a venue that has no knowledge of you. Avoid Secret Escapes and pay more and book directly with the assurance that you will be going where you intend to. One star is generous as they did offer us an insulting £20 account credit. To use on what ??? another failure?
Reply from Secret Escapes
Dear Peter,
Thank you for reaching out via Trustpilot.
I'm so sorry to hear about your recent experience - this certainly isn't what we want for our valued members.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Thank you for your ongoing patience,
Kind Regards
Martin
Secret Escapes team
Review of Rangecookers.co.uk
My order was delayed as the wrong part was either ordered by the retailer or sent incorrectly by the supplier. I received it eventually, however communication from the retailer could do with improvement.
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m sorry you weren’t happy with the length of time between our responses, but we are very pleased that the issue has now been resolved.
As always, if you need our help with anything further, please do let us know.
Best regards,
Anna
Review of ROCK Insurance Group
Very straightforward process to take out holiday insurance and at a competitive price. My only criticism is that my payment was taken twice so just be wary.
Reply from ROCK Insurance Group
Dear Peter,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
I am sorry to hear that your payment was taken twice. I can see from your account that this is already being looked into for you.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
Review of Outside
Reply from Outside
Glad to hear you had a good experience. Look forwards to seeing you online again.
Review of Di Vapor
Di Vapor’s customer service and satisfaction is outstanding.
Reply from Di Vapor
Thank you for your feedback - A member of our team will contact you directly.
Review of allbeauty.com
Sent me the wrong goods but rectified the issue quickly
Review of Tikamoon
The entire experience was first class. Great product at a reasonable price. Fantastic customer service and delivery service. Recommended above all other online retailers whom we have dealt with of late. Neither Brexit nor Covid was uttered as an excuse.
Review of Maisons du Monde UK
A great shopping experience! Delivered on all promises. Highly recommended.
Review of Perch & Parrow
This is my second review. Downgrading a rating of 2 stars to 1 star (unfortunately 0 stars is not an option). AVOID using this company, that cannot be trusted to deliver on promise. Customer service is appalling.
Review of Perch & Parrow
Good products, poor customer service communication. Simply, they don’t keep you informed of what is going on with your order and have s habit of taking days to reply to any on-going e mail conversations.
Review of ZestBeauty.com
AVOID !!!! Appears to be a very dodgy site, possible SCAM
Review of Kineticlogistics
Faultless Service ! Great communications throughout and delivered as promised with a phone call just 15 minutes before delivery. Thoroughly nice driver (Simon) too.
