Cheap/faulty yet expensive - unattainable customer service
Bought 2 Juno items (console and dining table) in "wood". This is fake wood, it's got a lacquer on top of wood that scratches with any movements, and comes into any contact with liquid which peels away the layer of "wood". Unacceptable for products which are costing over £800. This is not listed on site that it is fake affect, and it a huge disappointment - if I want CHEAP material, I would've bought IKEA at least that would be reliable.
Cannot get a hold of customer service to complain and request replacement or refund.