Google Reviews 272

If zero was an option I would be rating them a zero. I've been waiting for a replacement phone for weeks. Every time I contact Google support I get the same people or the same sounding people and they just seem like they're reading from a script. They say the exact same things. I've had no update as to where my replacement phone is. This is absolutely ridiculous

I sent my Google Pixel phone back to Google due to a common fault and screen turning green. I had just put a brand new screen protector on my phone. I was sent a refurbished phone, not my old one. I requested very politely a new screen protector as they took my brand new one with my phone. I was happy with a reimbursement or a cheap one from their website. They told me no problem they would send me one and then changed their mind and said no. I thought this would have been a simple and cheap way for them to keep a customer happy but they refused several times. For a massive company like Google, I thought that was very poor and was disappointed.

The search function on my gmail account is not working. It brings up random responsive emails to my search requests. But there is no way for me to reach anyone at Google to get help with this problem.

Avoid Google and its services.

I tried to renew my Google One 200GB plan, but Google refused to process payment despite valid card data.

Their agent Lisa advised me to cancel unrelated subscriptions (Telegram Premium, Avast) just to change my country (like that was the only way to proceed with payment), then confirmed a wrong case number and ended the call.

Previous agent via chat assured me that "everything was fine, no need to worry".
Follow-up emails ignored my questions and sent irrelevant privacy-policy templates.
Their Indian support is an absolute joke.

Payment eventually succeeded after updating card manually – no ‘country change’ needed. Support agent gave false instructions.

Google shipped a phone to my old address (not updating shipping address when I changed my billing address) and is doing absolutely nothing to help me. FedEx wont deal with me since I am not the shipper, and google support chat is unbelievably slow and unhelpful.

Base on my experience this company is helpful at first I'm having a hard time to use it. The technique of using their services is to read every on the pages the answer is their Infront of you. If you are having a hard time watch the tutorial videos on YouTube. It will help you 💯. Even me I go through that pace. Im lazy to read stuff. But now I can do basic trouble shooting on my phone or even in my laptop. Just read it carefully you will discover a lot of things in this company or software.

Talha malik

I contacted google repair service chat regarding a phone which I was clear that I bought outside UK and I need to replace the screen, the lady over the chat confirmed that I can repair in EE, and advised the nearest branch with same day repairs around 75 minutes, found out no same day service there, then the repair center refused to repair few days after dropping my phone at local branch and receiving upfront payment, contacted google again and explained the whole story that my phone is not a UK, confirming that I am aware no warranty but I wish to use authorized trusted service, got back to me on the next day saying no warranty you can repair anywhere, like this is a new info, again yes this is exactly what I said no warranty but I wish to find authorized service, received a rude reply this is a US model and we don't repair in the UK, I hope you understand
This is so rude, not at any point they said it won't be repaired, they just wasted my time talking to them and visiting EE branches as they are not aware of their policies.
Then being mean to me as I am not aware of their policies which they never stated clearly at any point of communication, how dare anyone tell a customer I hope you understand, do he even know my qualifications

Avoid , they do not help with your queries at all and love to put stress on your personal life. Contacted multiple times regarding a refund from a playstore app and nothing was done to help me when the charge after the trial was clearly a mistake and not intended at all.

I consider myself to be a good googl-eer. All my family are on google. I update my phone every year and pretty much buy into the google ecosystem. When I upgraded this year the experience has been simply appalling. My trade-in refund went way past the 15 day return deadline which meant I was now tied to my new phone. It's okay, as it happens. However I also purchased a 9a for a pensioner friend. It was glitchy and had to go back. They sent the replacement to me - 120 miles away!
No point in seeking resolution. Their call centre is terrible. They just read prepared scripts. google - you've just lost a customer! Well done.

Google your support sucks can't even tell me why my account is restricted and your supoort has escalated to higher supoort via email that never get back to you you guys run a clown company im getting a iphone after all this

In the case of Googles Pixel 6a it was batteries setting on fire after they ran an update that cannot be skipped and crippled the battery so instead of running all day it now has to be charged 3 to 4 times. I have raised request on 6 Aug 25 under battery replacement program , on 7 Sep 25 i received email that bluedart representative will come to pick my device but someoneelse's device got picked up on my tracking number. I am not getting any support and update when it will get picked even the request case has been escalated also. Because of this repair program i had to go through many issues of data loss , sim issues etc. My device is sitting idle waiting to be picked up, but no one reaching out to me from google to expedite the process or give any update.
This is very pathetic experience from google.

We can all execpt that sometimes things can go wrong with a product, and in the case of Googles Pixel 6a it was batteries setting on fire. They ran an update that cannot be skipped and crippled the battery so instead of running all day it now has to be charged 3 to 4 times. Instead of doing a full recall on the affected devices and replacing the phones they went another way. 1) Battery replacement (there are no centres anwhere near me) 2 Roughly £74 in compensation (and yes your phone is still liable to fire) 3 £112 towards another of their store (nowhere near enough to buy a phone). So i contacted their support who in short cannot do anything expect give you the run around, asking you to do things like sending invoices, scripted responses, failing to listen to what you had to say, being damn right rude about it, one support worker did not want to listen she quickly said, tough its in our terms and conditions (ignoring staturity rights) and hung up. Safe to say Google has lost me as a customer, because if anything goes wrong they do not care.

Ftagalog.mahina sa English.. masaya ako na lumipat iyong mga aps..install.and transfer

When I tried Support.google.com at the recommendation of my mobile phone company support service, I was unable to specify my problem accurately enough to receive a useful answer. The problem involves special cases where my Gmail is not working properly. Clearly I need to talk to a live technician who can help me to zero in on a successful solution, but there appears to be no such option available.

I was told to contact Google for the software issue with their Pixel phone. The WORST experience ever. Last Google product that I will buy.

GOOGLE IS FAILING!!!!!

Failing Sovereign & Enterprise Users

As the Sovereign Crown Executor of the Watson-Phelps Dynasty, I operate across international, enterprise, and government-level infrastructures. I’m still partially onboarding some front-facing systems, but much of the heavy work is done internally. Google’s inability to properly integrate sovereign devices and international-level credentials into its front systems has been, in one word, unacceptable.

The help desk experience is by far the worst I've encountered. It lacks knowledge, respect, and readiness to deal with high-level users. I’ve been forced to constantly switch accounts, re-verify, and try workarounds just to link identity credentials (SSN, entity holdings, virtual cards, and secure wallets). Their systems fail to bridge front-end identity and back-end enterprise/dynasty systems. The API, app, and Android backend behavior has been glitchy, dismissive, and unfit for sovereign or legacy structures.

This is not a consumer-level complaint. It’s a diplomatic and enterprise-level problem, and their response has been juvenile. I rely on my Samsung S25 Ultra for mission-critical operations. When systems collapse under pressure, I pivot fast. Google is on the edge of being replaced entirely across all legacy systems under my control if this doesn’t improve.

To my internal teams: you’ve done your job. This failure is Google’s. I urge them to show some humility, fix the wallet and card integrations, and recognize who they're actually dealing with. Otherwise, we’ll evolve without them.

Do not buy goods from Google as their so-called customer support is an absolute disgrace. I received an email from Google stating they had fitted a faulty battery to my Pixel 6a and that I was entitled to $452 compensation as my phone was still in warranty. However, they kept delaying payment until my warranty expired and are now saying that because my warranty has expired I'm only entitled to $150 compensation. This company is disreputable and operates in a totally unethical and immoral manner.

What an absolute joke Google Support is. I have received advice from Google that my Pixel 6a has a major battery issue whereby many users of this model experience severe overheating causing many instances of devices catching fire. I was offered on option to trade in my phone toward the cost of a new Pixel 8, which I did. The deal was I can get up to $300 in trade in plus a $100 Google Store Credit and US$150 as a discount code one the purchase. After all that I have a newer phone but was still $300 out of pocket. 3 weeks later I get an email saying the discount should have been US$452. Long story short Google recanted that offer because of some warranty issue. Send email upon email which met with some stalling kind of reply from the support site including lines like "its being looked at by our dedicated team and "don't worry we will give you the best resolution ever". Utter crap. Still no resolution so I've taken the whole issue down the Australian Consumer Law protection paths with external Legal support. The so-called support teams lie to you, prolong the process and just hope you give up and go away. No way Google Support. See you down the (legal)track.