Misleading resolution options
Our daughter's pixel 4a stopped charging due to the recognised battery problem. We were accepted for a variety of compensation options, but I feel like all of them were made deliberately difficult. To get the battery fixed required a minimum 2 hour drive. We took the option of a £100 voucher towards a new phone, but the cheapest option available was £500. I wrote to the support team asking for a greater range of phone options, but this was rejected without any way to escalate the complaint.