Three Hours, Six Agents, No Resolution
If I could give zero stars, I would. After more than three hours and being passed between six different agents, I still didn’t get a simple credit applied to my purchase — a credit they confirmed I was eligible for from the very beginning.
Instead of fixing the issue, I was instructed to cancel my order, subjected to pointless troubleshooting steps, and directed to multiple order pages that failed. Each agent admitted the problem but passed me along like a hot potato, wasting my time and leaving me with no resolution.
I walked away with nothing but a canceled order, hours I’ll never get back, and an unbelievable amount of frustration. For a company of this size, the complete lack of accountability is shocking. Worst customer service I’ve ever experienced.