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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with Google's support system, citing issues such as unhelpful staff and a lack of effective problem resolution. Consumers report that contacting support is difficult, and when they do, they often receive generic, unhelpful responses. Many reviewers are frustrated with the level of customer service they receive, particularly regarding warranties and technological issues. People feel that their concerns are not adequately addressed, and they experience difficulties in getting their issues resolved. Some reviewers mention communication barriers with staff, while others highlight problems with Google's technology and express a lack of confidence in the company's ability to provide adequate assistance.

Based on these reviews

Rated 1 out of 5 stars

Google shipped a phone to my old address (not updating shipping address when I changed my billing address) and is doing absolutely nothing to help me. FedEx wont deal with me since I am not the shippe... See more

Rated 1 out of 5 stars

When I tried Support.google.com at the recommendation of my mobile phone company support service, I was unable to specify my problem accurately enough to receive a useful answer. The problem involve... See more

Rated 1 out of 5 stars

Avoid , they do not help with your queries at all and love to put stress on your personal life. Contacted multiple times regarding a refund from a playstore app and nothing was done to help me when th... See more

Rated 1 out of 5 stars

I give google support a one star review because zero is not an option. I have a website and for some reason they have marked it as misrepresentation. Every time I contact support, which is a hassle to... See more

Rated 1 out of 5 stars

In the case of Googles Pixel 6a it was batteries setting on fire after they ran an update that cannot be skipped and crippled the battery so instead of running all day it now has to be charged 3 to 4... See more

Rated 1 out of 5 stars

The manipulative Oligarchy who does his best to control all that we see and spend on! A News Feed with more Clickbait than all of the Dark Web!! A Review Platform they manipulate the Hell out of.... See more

Rated 1 out of 5 stars
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I consider myself to be a good googl-eer. All my family are on google. I update my phone every year and pretty much buy into the google ecosystem. When I upgraded this year the experience has been si... See more

Rated 1 out of 5 stars

Accidentally incurred €327 in API costs despite having €264 in free startup credits that weren't used. Support is intentionally hidden and unreachable - clearly designed to prevent refund req... See more

Rated 1 out of 5 stars

I thought starting a google ad campaign with google would be a good idea (they run ads with a $500 credit). First you have to spend $500 to actually get an additional $500 credit. Secondly, Google... See more

Rated 1 out of 5 stars

Our daughter's pixel 4a stopped charging due to the recognised battery problem. We were accepted for a variety of compensation options, but I feel like all of them were made deliberately difficult. To... See more

Rated 1 out of 5 stars

Horrible customer service. TWICE I returned a phone for replacement. TWICE they claimed they could not find it. The standard response is that they will get back to you in 24-48 hours. They never do. T... See more

Rated 1 out of 5 stars

After a recent fraud experience with Google Pay where my VIRTUAL card was cloned/ copied/ accessed,and used over 120 miles away.I would implore any one thinking of using this service to run a mile, pl... See more

Rated 1 out of 5 stars

Absolutely useless!! Been trying to sort my nest thermostat for months. Whenever you call you get through to a call centre, often with people that either don’t understand English properly or just don’... See more

Rated 1 out of 5 stars

Terrible customer service. Don't read or can't read your messages. Issues with adding card to Google Wallet and twice sent me information about adding card to Apple Pay even after I told them I have a... See more

Rated 1 out of 5 stars

If I could give zero stars, I would. After more than three hours and being passed between six different agents, I still didn’t get a simple credit applied to my purchase — a credit they confirmed... See more

Rated 1 out of 5 stars

Pixel 7a with swollen battery within warranty. I have supplied full details and proof of purchase. We are 72 hours in and Google support have thanked me for the information I have supplied regarding m... See more

Rated 1 out of 5 stars

What help? I was hung up on. Told to give a screenshot of something which doesn't allow screenshots as it is banking information. The woman was working from home and I couldn't hear her over her scre... See more

Rated 1 out of 5 stars

Terrible customer service. I have been running a small business for nine years and someone has just left a fake 1 star review, falsely claiming my business went bankrupt and has shut down. This is a v... See more

Rated 1 out of 5 stars

Useless support. In October 2024, my son without my permission downloaded and subcribed to an app: Feelsy: Stress anxiety reliefe. The app charged me 99 Georgian lari (approximately 40 USD. I sent an... See more

Rated 1 out of 5 stars

We can all execpt that sometimes things can go wrong with a product, and in the case of Googles Pixel 6a it was batteries setting on fire. They ran an update that cannot be skipped and crippled the b... See more

Rated 1 out of 5 stars

If i could give minus stars I would. I've never come across a more useless customer service team in all my life. How has one of the biggest technical companies reduced to this level of suppo... See more

Rated 1 out of 5 stars

Google your support sucks can't even tell me why my account is restricted and your supoort has escalated to higher supoort via email that never get back to you you guys run a clown company im getting... See more

Rated 1 out of 5 stars

Do not buy goods from Google as their so-called customer support is an absolute disgrace. I received an email from Google stating they had fitted a faulty battery to my Pixel 6a and that I was entitle... See more

Rated 1 out of 5 stars

The worst company I've ever come across. I have a Google pixel 4a phone which Google decided to do an update which I had no control over. It killed my battery and rendered it useless to use outs... See more

Rated 1 out of 5 stars

What an absolute joke Google Support is. I have received advice from Google that my Pixel 6a has a major battery issue whereby many users of this model experience severe overheating causing many insta... See more

Rated 1 out of 5 stars

I bought a 25€ giftcard and redeemed it. When i try to make a purchase i get an error and that's why i contacted google support. It took me 2 weeks, hours of chatting just for them to tell me that the... See more

Rated 1 out of 5 stars

Absolute joke of a company. Horrendous customer service. They can't speak or understand English and when they do, they refuse to resolve the issue. They will tell you that you can't escalate the compl... See more

Rated 1 out of 5 stars

I had no help from anyone from Microsoft or other stores. No one train me how to use new technology. It’s terrible 😞. I’m frustrated and it takes me hours forever to fix problems on this iPhone. I’m... See more

Rated 1 out of 5 stars

if I could give Google a -5 star, Google has taken my business profile down, for reasons not clear to me, and the options to try to resolve it are a complete waste of time, nearly a month with custome... See more

Rated 1 out of 5 stars

This review for google my business support staff. support system does not work at all. support staff does not read before reply to the email. Google should replace the current support staff or monitor... See more

Rated 1 out of 5 stars

I was told to contact Google for the software issue with their Pixel phone. The WORST experience ever. Last Google product that I will buy.

Rated 1 out of 5 stars

GOOGLE IS FAILING!!!!! Failing Sovereign & Enterprise Users As the Sovereign Crown Executor of the Watson-Phelps Dynasty, I operate across international, enterprise, and government-level... See more

Rated 1 out of 5 stars

I am the Owner and User of two Redmi Android phones and Google Chrome emails which are hacked and compromised daily, including on 6.6.2025.Why can't l have unknown people signing into my Google Chrome... See more

Rated 1 out of 5 stars

Theres no way to reach an actual human. My issue needs an actual human to allow me to get in my account. All of Googles support articles say to "contact support" but there is no way to actually contac... See more

Rated 1 out of 5 stars

Asda Car Parking, My grandson charged £60 for parking his car for 1hour and 25 mins at night. When you drive in the car park there is a sign saying 3 hr parking limit is in large figure and the... See more

Rated 1 out of 5 stars

I LOST ALL MY IMPORTANT FOTOS of my 1 year old son. I bought the new Google Pixel 8 pro mobilephone, and 1,5 year later the screen suddenly went black. Then I took the SIM card in my boyfriends phone... See more

Rated 1 out of 5 stars

I didn't exoect to be robbed by google itself. I bought 3 gift cards, Google restricted 2 of them, their customer support are similar to dealing with bots, funny thing is that they stated I bought AED... See more

Rated 1 out of 5 stars

I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a... See more

Rated 1 out of 5 stars

Very dismissive and full of PR canned responses. You'd be better off taking the weekend off and creating a fresh Google Account and hoping the problem goes away. Their responses are so bad and... See more

Rated 1 out of 5 stars

Avoid Google and its services. I tried to renew my Google One 200GB plan, but Google refused to process payment despite valid card data. Their agent Lisa advised me to cancel unrelated su... See more

Rated 1 out of 5 stars

Google never listens to their customers. Its become like a behemoth that doesn't know its arse from its elbow. Dire service for the UK. Search results that don't relate to anything in particular exc... See more

Rated 1 out of 5 stars

I've spent 30 minutes in chat trying to update the email address I use for Google Play Books, only to go through a lengthy process. After 20 minutes, I was informed that a specialist would now assess... See more

Rated 1 out of 5 stars

Avoid Google products—their customer service is an absolute nightmare. 😡 You follow all their instructions, only to be told your issue will be escalated and someone will contact you within 24-48 ho... See more

Rated 1 out of 5 stars

Google does not provide any help or customer service. I have a Google Fi account and my phone broke. I need to log into my account to get my phone number but I could not log into a new device without... See more

Rated 1 out of 5 stars

Google wallet is the simplest and fastest way to be scammed. My Revolut account was emptied via the Google wallet without any security check by someone I don't know in a country I never went. But th... See more

Rated 1 out of 5 stars

Google business support is non existent. They removed a one star review from my business profile that had been written by a competitor as asked and confirmed it violated google policy. A year later... See more

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1.8

Poor

TrustScore 2 out of 5

272 reviews

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Rated 1 out of 5 stars

Misleading resolution options

Our daughter's pixel 4a stopped charging due to the recognised battery problem. We were accepted for a variety of compensation options, but I feel like all of them were made deliberately difficult. To get the battery fixed required a minimum 2 hour drive. We took the option of a £100 voucher towards a new phone, but the cheapest option available was £500. I wrote to the support team asking for a greater range of phone options, but this was rejected without any way to escalate the complaint.

February 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid Google products—their customer…

Avoid Google products—their customer service is an absolute nightmare. 😡 You follow all their instructions, only to be told your issue will be escalated and someone will contact you within 24-48 hours… but no one ever does. When you call back, you’re forced to start the process all over again, hearing the same empty promises. They refuse to let you speak to anyone higher up, and the cycle repeats until—surprise—your warranty expires.

After this exhausting experience, I’m done with Google and have switched back to Samsung. Save yourself the frustration—do NOT buy Google products! 🚫📱

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

GOOGLE support unavailable

I purchased a google pixel 8 from Verizon. After 2 phone calls to Google support at 11am and 2pm CST, “WE ARE CLOSED; CALL BACK AT ANOTHER TIME.”

Verizon charged me a $50 restocking fee and VERIZON KNEW GOOGLE SUPPORT WAS INADEQUATE.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Pixel 7a with swollen battery within…

Pixel 7a with swollen battery within warranty. I have supplied full details and proof of purchase. We are 72 hours in and Google support have thanked me for the information I have supplied regarding my Pixel 4a with battery draining issues asking me to update the software! I will stop there! The phone is unusable/potentially dangerous and I am not expecting a resolution any time soon! Having read previous reviews I am not hopeful. Buyer beware of Pixel products! Software updates have also been quite glitchy! If replaced I will be looking at other manufacturers - and I hate to say am now considering IOS! I know!

February 14, 2025
Unprompted review
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Rated 5 out of 5 stars
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Good Products if minimalistic, Good free data Plan

The company was one of the few that allowed any sort of export for their data. They produce sub-minialistic products which is a trend I hate. Their support is average and basically DIY from support documents. Their hardware tends to be good. 15GB data for free which beats most of the competition with the ability to get more data for free.

Quite a few of the reviews seem to be describing their own failings rather than Google's, for example, if you allow your son to buy any random product online, then whose fault is it? It's not Google's, and if you buy a product from if you buy an Apple product from Google it's not Google's only getting commission it's up to Apple to provide the refund so I'm with Google and saying Apple is a fault.

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

The worst company I've ever come…

The worst company I've ever come across. I have a Google pixel 4a phone which Google decided to do an update which I had no control over. It killed my battery and rendered it useless to use outside of he home unless it's on constant charge.

They've acknowledged my phone is affected, but it won't allow you to request a replacement. You put in your IMEI number and it's says " there seems to be a problem " !!!!!!!!

One of the biggest tech companies in the world and this is what happens. We've emailed for over 3 weeks, constant phone calls, support that's working from the Philippines is an absolute waste of time.

Please don't buy Google phones, I will never own another again after this.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Worst Customer Service. 0/5 if I could.

I was trying to get a justifiable refund of just £20 for a marketing con from Google related to Apple Music for over 4 hours and they still refused, saying its down to Apple to issue the refund as they are the developer. Apple said its down to Google due to them being the ones I purchased the app from.

I got proof from Apple that Google owed the money back, yet they refused and refused. Put me through utter hell over a relatively low amount of money and it ranks as possibly the worst customer service I have ever experienced. There was absolutely no excuse for it. Two major companies blaming a childish blame game in order to avoid taking responsibility. It was very upsetting and downright shameful. In the end, even after further review, I never got my money back.

Be wary: Google will almost always refuse refunds, even if you eligible. They break the law and force you to take it up with your bank or the other company. They aren't there to aid their customers, they just want to alienate them.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

I asked google that I had a problem…

I asked google that I had a problem with find my device it’s been going over a week and because I used my work phone which is a iPhone they said I need to contact apple but I have a pixel 9 for personal they are a complete waste of time

February 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst Customer Service Experience

If i could give minus stars I would.

I've never come across a more useless customer service team in all my life. How has one of the biggest technical companies reduced to this level of support. You probably would be safer using AI now as these people have no clue what they are doing.

I've been sending multiple emails a day to get my business verified, bare in mind it has been running easily for the past 2 years but as I'm rebranding & only wanted my name & website changed this has become a fight to get this done.

First of all they want a business licence, you need to show a shop front & if you work remotely your f@%ked basically as they don't recognise that in today's society.

Recommendation - Sack all these new employees & go back to the old system, it was not broken so why change it to something that clearly isn't working.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Useless support

Useless support. In October 2024, my son without my permission downloaded and subcribed to an app: Feelsy: Stress anxiety reliefe. The app charged me 99 Georgian lari (approximately 40 USD. I sent an email to a google support. Explained situation and asked for refund. They refused.

October 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Probably the worst support team ever

Ads centre support team absolutely useless. They dont get back to you and when they do, the person on the phone knows nothing and gives the wrong advice. Possibly the worst customer support service ever.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Empty Promises and Nonexistent Customer Support

I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a full refund of £599, but that fell through with no explanation.

The customer service team constantly promises to "get back to me," but they never do. Weeks go by with no updates, and I am left chasing them for answers. Instead of honoring their promises, they attempt to offer store credit, which I have every right to refuse.

This level of service is unacceptable from a company of Google’s size. They make empty promises, fail to follow through, and leave customers in the dark. I expected far better, and this experience has completely shattered my trust in their service.

December 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Google comecast support

I was in contact with the cromecast support team,
and I have never experienced such an excellent knowledge and service before from any company. I needed support to connect my Google NestWiFi 3 pack system to my router which from now on should function in Bridge mode (i.e as a modem)

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

Unable to contact

Unable to contact
I’m unable to find any way to contact Google to find a human being that can understand what went wrong from what I find is that it is all done by computer that thinks it is perfect however right is called wrong a password manager and drag and drop is expected to be accurate after getting it with Google's help as good to go and use identical is called not accurate. Many products and services use a Google password it would be waste of money to use Google in this condition if not fixed soon I better buy Amazon I have an account there that is reliable: Just think of the possibilities with something reliable.

January 1, 2025
Unprompted review

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