Google shipped a phone to my old address (not updating shipping address when I changed my billing address) and is doing absolutely nothing to help me. FedEx wont deal with me since I am not the shippe... See more
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Misleading resolution options
Our daughter's pixel 4a stopped charging due to the recognised battery problem. We were accepted for a variety of compensation options, but I feel like all of them were made deliberately difficult. To get the battery fixed required a minimum 2 hour drive. We took the option of a £100 voucher towards a new phone, but the cheapest option available was £500. I wrote to the support team asking for a greater range of phone options, but this was rejected without any way to escalate the complaint.
Avoid Google products—their customer…
Avoid Google products—their customer service is an absolute nightmare. 😡 You follow all their instructions, only to be told your issue will be escalated and someone will contact you within 24-48 hours… but no one ever does. When you call back, you’re forced to start the process all over again, hearing the same empty promises. They refuse to let you speak to anyone higher up, and the cycle repeats until—surprise—your warranty expires.
After this exhausting experience, I’m done with Google and have switched back to Samsung. Save yourself the frustration—do NOT buy Google products! 🚫📱
GOOGLE support unavailable
I purchased a google pixel 8 from Verizon. After 2 phone calls to Google support at 11am and 2pm CST, “WE ARE CLOSED; CALL BACK AT ANOTHER TIME.”
Verizon charged me a $50 restocking fee and VERIZON KNEW GOOGLE SUPPORT WAS INADEQUATE.
Google support is none existent
Google support is none existent. Because of their piss poor support of lost everything
Pixel 7a with swollen battery within…
Pixel 7a with swollen battery within warranty. I have supplied full details and proof of purchase. We are 72 hours in and Google support have thanked me for the information I have supplied regarding my Pixel 4a with battery draining issues asking me to update the software! I will stop there! The phone is unusable/potentially dangerous and I am not expecting a resolution any time soon! Having read previous reviews I am not hopeful. Buyer beware of Pixel products! Software updates have also been quite glitchy! If replaced I will be looking at other manufacturers - and I hate to say am now considering IOS! I know!
Good Products if minimalistic, Good free data Plan
The company was one of the few that allowed any sort of export for their data. They produce sub-minialistic products which is a trend I hate. Their support is average and basically DIY from support documents. Their hardware tends to be good. 15GB data for free which beats most of the competition with the ability to get more data for free.
Quite a few of the reviews seem to be describing their own failings rather than Google's, for example, if you allow your son to buy any random product online, then whose fault is it? It's not Google's, and if you buy a product from if you buy an Apple product from Google it's not Google's only getting commission it's up to Apple to provide the refund so I'm with Google and saying Apple is a fault.
The worst company I've ever come…
The worst company I've ever come across. I have a Google pixel 4a phone which Google decided to do an update which I had no control over. It killed my battery and rendered it useless to use outside of he home unless it's on constant charge.
They've acknowledged my phone is affected, but it won't allow you to request a replacement. You put in your IMEI number and it's says " there seems to be a problem " !!!!!!!!
One of the biggest tech companies in the world and this is what happens. We've emailed for over 3 weeks, constant phone calls, support that's working from the Philippines is an absolute waste of time.
Please don't buy Google phones, I will never own another again after this.
Worst Customer Service. 0/5 if I could.
I was trying to get a justifiable refund of just £20 for a marketing con from Google related to Apple Music for over 4 hours and they still refused, saying its down to Apple to issue the refund as they are the developer. Apple said its down to Google due to them being the ones I purchased the app from.
I got proof from Apple that Google owed the money back, yet they refused and refused. Put me through utter hell over a relatively low amount of money and it ranks as possibly the worst customer service I have ever experienced. There was absolutely no excuse for it. Two major companies blaming a childish blame game in order to avoid taking responsibility. It was very upsetting and downright shameful. In the end, even after further review, I never got my money back.
Be wary: Google will almost always refuse refunds, even if you eligible. They break the law and force you to take it up with your bank or the other company. They aren't there to aid their customers, they just want to alienate them.
I asked google that I had a problem…
I asked google that I had a problem with find my device it’s been going over a week and because I used my work phone which is a iPhone they said I need to contact apple but I have a pixel 9 for personal they are a complete waste of time
I'm all like
I'm all like
IAM.a..very,strong man
I,am,a,golf, experience
I,am,driver
🪂
Worst Customer Service Experience
If i could give minus stars I would.
I've never come across a more useless customer service team in all my life. How has one of the biggest technical companies reduced to this level of support. You probably would be safer using AI now as these people have no clue what they are doing.
I've been sending multiple emails a day to get my business verified, bare in mind it has been running easily for the past 2 years but as I'm rebranding & only wanted my name & website changed this has become a fight to get this done.
First of all they want a business licence, you need to show a shop front & if you work remotely your f@%ked basically as they don't recognise that in today's society.
Recommendation - Sack all these new employees & go back to the old system, it was not broken so why change it to something that clearly isn't working.
Useless support
Useless support. In October 2024, my son without my permission downloaded and subcribed to an app: Feelsy: Stress anxiety reliefe. The app charged me 99 Georgian lari (approximately 40 USD. I sent an email to a google support. Explained situation and asked for refund. They refused.
Simply the best.
Probably the worst support team ever
Ads centre support team absolutely useless. They dont get back to you and when they do, the person on the phone knows nothing and gives the wrong advice. Possibly the worst customer support service ever.
Empty Promises and Nonexistent Customer Support
I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a full refund of £599, but that fell through with no explanation.
The customer service team constantly promises to "get back to me," but they never do. Weeks go by with no updates, and I am left chasing them for answers. Instead of honoring their promises, they attempt to offer store credit, which I have every right to refuse.
This level of service is unacceptable from a company of Google’s size. They make empty promises, fail to follow through, and leave customers in the dark. I expected far better, and this experience has completely shattered my trust in their service.
Poor customer support
Poor customer support
No update on my case, the pixel phone is a junk with software bugs and the tech giant cant fix it 🤣🤣
block hackers in The government system…
block hackers in the government system agent pantisonic government system agent in my personal account number and email account im Pamela Ann Cartwright my family phone's are hacked and email account sims card mail stolen
Google comecast support
I was in contact with the cromecast support team,
and I have never experienced such an excellent knowledge and service before from any company. I needed support to connect my Google NestWiFi 3 pack system to my router which from now on should function in Bridge mode (i.e as a modem)
Unable to contact
Unable to contact
I’m unable to find any way to contact Google to find a human being that can understand what went wrong from what I find is that it is all done by computer that thinks it is perfect however right is called wrong a password manager and drag and drop is expected to be accurate after getting it with Google's help as good to go and use identical is called not accurate. Many products and services use a Google password it would be waste of money to use Google in this condition if not fixed soon I better buy Amazon I have an account there that is reliable: Just think of the possibilities with something reliable.
I'm hacked like hell from Google…
I'm hacked like hell from Google playstore I'm redirected to Copying I'm 100 percent stolen as soon as Google begins with a huge url on my searches with extension.
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