I contacted google repair service chat regarding a phone which I was clear that I bought outside UK and I need to replace the screen, the lady over the chat confirmed that I can repair in EE, and advised the nearest branch with same day repairs around 75 minutes, found out no same day service there, then the repair center refused to repair few days after dropping my phone at local branch and receiving upfront payment, contacted google again and explained the whole story that my phone is not a UK, confirming that I am aware no warranty but I wish to use authorized trusted service, got back to me on the next day saying no warranty you can repair anywhere, like this is a new info, again yes this is exactly what I said no warranty but I wish to find authorized service, received a rude reply this is a US model and we don't repair in the UK, I hope you understand
This is so rude, not at any point they said it won't be repaired, they just wasted my time talking to them and visiting EE branches as they are not aware of their policies.
Then being mean to me as I am not aware of their policies which they never stated clearly at any point of communication, how dare anyone tell a customer I hope you understand, do he even know my qualifications