you've just lost a customer
I consider myself to be a good googl-eer. All my family are on google. I update my phone every year and pretty much buy into the google ecosystem. When I upgraded this year the experience has been simply appalling. My trade-in refund went way past the 15 day return deadline which meant I was now tied to my new phone. It's okay, as it happens. However I also purchased a 9a for a pensioner friend. It was glitchy and had to go back. They sent the replacement to me - 120 miles away!
No point in seeking resolution. Their call centre is terrible. They just read prepared scripts. google - you've just lost a customer! Well done.