Billy Richardson

United Kingdom

Reviews

Review of Store Google


Rated 1 out of 5 stars

Title: Empty Promises and Nonexistent Customer Support

Title: Empty Promises and Nonexistent Customer Support

I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a full refund of £599, but that fell through with no explanation.

The customer service team constantly promises to "get back to me," but they never do. Weeks go by with no updates, and I am left chasing them for answers. Instead of honoring their promises, they attempt to offer store credit, which I have every right to refuse.

This level of service is unacceptable from a company of Google’s size. They make empty promises, fail to follow through, and leave customers in the dark. I expected far better, and this experience has completely shattered my trust in their service.

January 23, 2025
Unprompted review

Review of Google


Rated 1 out of 5 stars

Empty Promises and Nonexistent Customer Support

I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a full refund of £599, but that fell through with no explanation.

The customer service team constantly promises to "get back to me," but they never do. Weeks go by with no updates, and I am left chasing them for answers. Instead of honoring their promises, they attempt to offer store credit, which I have every right to refuse.

This level of service is unacceptable from a company of Google’s size. They make empty promises, fail to follow through, and leave customers in the dark. I expected far better, and this experience has completely shattered my trust in their service.

December 20, 2024
Unprompted review

Review of The Pearl Source


Rated 1 out of 5 stars

I had an unsatisfactory experience with…

I had an unsatisfactory experience with this company. I was offered a gift card as an incentive to modify my review or remove a less favorable one. Unfortunately, despite updating my review, the gift card was never provided. I also found the product quality to be below expectations. Based on my experience, I would recommend exercising caution before making a purchase.

September 29, 2024
Unprompted review

Reply from The Pearl Source

Hi Billy,

Thank you for your feedback! Our main goal at here is to ensure our customers are more than satisfied with Pearl Source experience. You had previously left a review expressing your discontent with your purchase, so we had reached out and offered you a discount on a future purchase to make up for your previous experience. As we had mentioned to you, this discount is still in good standing should you decide to place another order with us!

Best,
The Pearl Source