Title: Empty Promises and Nonexistent Customer Support
Title: Empty Promises and Nonexistent Customer Support
I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a full refund of £599, but that fell through with no explanation.
The customer service team constantly promises to "get back to me," but they never do. Weeks go by with no updates, and I am left chasing them for answers. Instead of honoring their promises, they attempt to offer store credit, which I have every right to refuse.
This level of service is unacceptable from a company of Google’s size. They make empty promises, fail to follow through, and leave customers in the dark. I expected far better, and this experience has completely shattered my trust in their service.