Google Support should be on life support!
What an absolute joke Google Support is. I have received advice from Google that my Pixel 6a has a major battery issue whereby many users of this model experience severe overheating causing many instances of devices catching fire. I was offered on option to trade in my phone toward the cost of a new Pixel 8, which I did. The deal was I can get up to $300 in trade in plus a $100 Google Store Credit and US$150 as a discount code one the purchase. After all that I have a newer phone but was still $300 out of pocket. 3 weeks later I get an email saying the discount should have been US$452. Long story short Google recanted that offer because of some warranty issue. Send email upon email which met with some stalling kind of reply from the support site including lines like "its being looked at by our dedicated team and "don't worry we will give you the best resolution ever". Utter crap. Still no resolution so I've taken the whole issue down the Australian Consumer Law protection paths with external Legal support. The so-called support teams lie to you, prolong the process and just hope you give up and go away. No way Google Support. See you down the (legal)track.