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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with Google's support system, citing issues such as unhelpful staff and a lack of effective problem resolution. Consumers report that contacting support is difficult, and when they do, they often receive generic, unhelpful responses. Many reviewers are frustrated with the level of customer service they receive, particularly regarding warranties and technological issues. People feel that their concerns are not adequately addressed, and they experience difficulties in getting their issues resolved. Some reviewers mention communication barriers with staff, while others highlight problems with Google's technology and express a lack of confidence in the company's ability to provide adequate assistance.

Based on these reviews

Rated 1 out of 5 stars

Google shipped a phone to my old address (not updating shipping address when I changed my billing address) and is doing absolutely nothing to help me. FedEx wont deal with me since I am not the shippe... See more

Rated 1 out of 5 stars

When I tried Support.google.com at the recommendation of my mobile phone company support service, I was unable to specify my problem accurately enough to receive a useful answer. The problem involve... See more

Rated 1 out of 5 stars

Avoid , they do not help with your queries at all and love to put stress on your personal life. Contacted multiple times regarding a refund from a playstore app and nothing was done to help me when th... See more

Rated 1 out of 5 stars

I give google support a one star review because zero is not an option. I have a website and for some reason they have marked it as misrepresentation. Every time I contact support, which is a hassle to... See more

Rated 1 out of 5 stars

In the case of Googles Pixel 6a it was batteries setting on fire after they ran an update that cannot be skipped and crippled the battery so instead of running all day it now has to be charged 3 to 4... See more

Rated 1 out of 5 stars

The manipulative Oligarchy who does his best to control all that we see and spend on! A News Feed with more Clickbait than all of the Dark Web!! A Review Platform they manipulate the Hell out of.... See more

Rated 1 out of 5 stars
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I consider myself to be a good googl-eer. All my family are on google. I update my phone every year and pretty much buy into the google ecosystem. When I upgraded this year the experience has been si... See more

Rated 1 out of 5 stars

Accidentally incurred €327 in API costs despite having €264 in free startup credits that weren't used. Support is intentionally hidden and unreachable - clearly designed to prevent refund req... See more

Rated 1 out of 5 stars

I thought starting a google ad campaign with google would be a good idea (they run ads with a $500 credit). First you have to spend $500 to actually get an additional $500 credit. Secondly, Google... See more

Rated 1 out of 5 stars

Our daughter's pixel 4a stopped charging due to the recognised battery problem. We were accepted for a variety of compensation options, but I feel like all of them were made deliberately difficult. To... See more

Rated 1 out of 5 stars

Horrible customer service. TWICE I returned a phone for replacement. TWICE they claimed they could not find it. The standard response is that they will get back to you in 24-48 hours. They never do. T... See more

Rated 1 out of 5 stars

After a recent fraud experience with Google Pay where my VIRTUAL card was cloned/ copied/ accessed,and used over 120 miles away.I would implore any one thinking of using this service to run a mile, pl... See more

Rated 1 out of 5 stars

Absolutely useless!! Been trying to sort my nest thermostat for months. Whenever you call you get through to a call centre, often with people that either don’t understand English properly or just don’... See more

Rated 1 out of 5 stars

Terrible customer service. Don't read or can't read your messages. Issues with adding card to Google Wallet and twice sent me information about adding card to Apple Pay even after I told them I have a... See more

Rated 1 out of 5 stars

If I could give zero stars, I would. After more than three hours and being passed between six different agents, I still didn’t get a simple credit applied to my purchase — a credit they confirmed... See more

Rated 1 out of 5 stars

Pixel 7a with swollen battery within warranty. I have supplied full details and proof of purchase. We are 72 hours in and Google support have thanked me for the information I have supplied regarding m... See more

Rated 1 out of 5 stars

What help? I was hung up on. Told to give a screenshot of something which doesn't allow screenshots as it is banking information. The woman was working from home and I couldn't hear her over her scre... See more

Rated 1 out of 5 stars

Terrible customer service. I have been running a small business for nine years and someone has just left a fake 1 star review, falsely claiming my business went bankrupt and has shut down. This is a v... See more

Rated 1 out of 5 stars

Useless support. In October 2024, my son without my permission downloaded and subcribed to an app: Feelsy: Stress anxiety reliefe. The app charged me 99 Georgian lari (approximately 40 USD. I sent an... See more

Rated 1 out of 5 stars

We can all execpt that sometimes things can go wrong with a product, and in the case of Googles Pixel 6a it was batteries setting on fire. They ran an update that cannot be skipped and crippled the b... See more

Rated 1 out of 5 stars

If i could give minus stars I would. I've never come across a more useless customer service team in all my life. How has one of the biggest technical companies reduced to this level of suppo... See more

Rated 1 out of 5 stars

Google your support sucks can't even tell me why my account is restricted and your supoort has escalated to higher supoort via email that never get back to you you guys run a clown company im getting... See more

Rated 1 out of 5 stars

Do not buy goods from Google as their so-called customer support is an absolute disgrace. I received an email from Google stating they had fitted a faulty battery to my Pixel 6a and that I was entitle... See more

Rated 1 out of 5 stars

The worst company I've ever come across. I have a Google pixel 4a phone which Google decided to do an update which I had no control over. It killed my battery and rendered it useless to use outs... See more

Rated 1 out of 5 stars

What an absolute joke Google Support is. I have received advice from Google that my Pixel 6a has a major battery issue whereby many users of this model experience severe overheating causing many insta... See more

Rated 1 out of 5 stars

I bought a 25€ giftcard and redeemed it. When i try to make a purchase i get an error and that's why i contacted google support. It took me 2 weeks, hours of chatting just for them to tell me that the... See more

Rated 1 out of 5 stars

Absolute joke of a company. Horrendous customer service. They can't speak or understand English and when they do, they refuse to resolve the issue. They will tell you that you can't escalate the compl... See more

Rated 1 out of 5 stars

I had no help from anyone from Microsoft or other stores. No one train me how to use new technology. It’s terrible 😞. I’m frustrated and it takes me hours forever to fix problems on this iPhone. I’m... See more

Rated 1 out of 5 stars

if I could give Google a -5 star, Google has taken my business profile down, for reasons not clear to me, and the options to try to resolve it are a complete waste of time, nearly a month with custome... See more

Rated 1 out of 5 stars

This review for google my business support staff. support system does not work at all. support staff does not read before reply to the email. Google should replace the current support staff or monitor... See more

Rated 1 out of 5 stars

I was told to contact Google for the software issue with their Pixel phone. The WORST experience ever. Last Google product that I will buy.

Rated 1 out of 5 stars

GOOGLE IS FAILING!!!!! Failing Sovereign & Enterprise Users As the Sovereign Crown Executor of the Watson-Phelps Dynasty, I operate across international, enterprise, and government-level... See more

Rated 1 out of 5 stars

I am the Owner and User of two Redmi Android phones and Google Chrome emails which are hacked and compromised daily, including on 6.6.2025.Why can't l have unknown people signing into my Google Chrome... See more

Rated 1 out of 5 stars

Theres no way to reach an actual human. My issue needs an actual human to allow me to get in my account. All of Googles support articles say to "contact support" but there is no way to actually contac... See more

Rated 1 out of 5 stars

Asda Car Parking, My grandson charged £60 for parking his car for 1hour and 25 mins at night. When you drive in the car park there is a sign saying 3 hr parking limit is in large figure and the... See more

Rated 1 out of 5 stars

I LOST ALL MY IMPORTANT FOTOS of my 1 year old son. I bought the new Google Pixel 8 pro mobilephone, and 1,5 year later the screen suddenly went black. Then I took the SIM card in my boyfriends phone... See more

Rated 1 out of 5 stars

I didn't exoect to be robbed by google itself. I bought 3 gift cards, Google restricted 2 of them, their customer support are similar to dealing with bots, funny thing is that they stated I bought AED... See more

Rated 1 out of 5 stars

I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a... See more

Rated 1 out of 5 stars

Very dismissive and full of PR canned responses. You'd be better off taking the weekend off and creating a fresh Google Account and hoping the problem goes away. Their responses are so bad and... See more

Rated 1 out of 5 stars

Avoid Google and its services. I tried to renew my Google One 200GB plan, but Google refused to process payment despite valid card data. Their agent Lisa advised me to cancel unrelated su... See more

Rated 1 out of 5 stars

Google never listens to their customers. Its become like a behemoth that doesn't know its arse from its elbow. Dire service for the UK. Search results that don't relate to anything in particular exc... See more

Rated 1 out of 5 stars

I've spent 30 minutes in chat trying to update the email address I use for Google Play Books, only to go through a lengthy process. After 20 minutes, I was informed that a specialist would now assess... See more

Rated 1 out of 5 stars

Avoid Google products—their customer service is an absolute nightmare. 😡 You follow all their instructions, only to be told your issue will be escalated and someone will contact you within 24-48 ho... See more

Rated 1 out of 5 stars

Google does not provide any help or customer service. I have a Google Fi account and my phone broke. I need to log into my account to get my phone number but I could not log into a new device without... See more

Rated 1 out of 5 stars

Google wallet is the simplest and fastest way to be scammed. My Revolut account was emptied via the Google wallet without any security check by someone I don't know in a country I never went. But th... See more

Rated 1 out of 5 stars

Google business support is non existent. They removed a one star review from my business profile that had been written by a competitor as asked and confirmed it violated google policy. A year later... See more

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1.8

Poor

TrustScore 2 out of 5

272 reviews

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1-star


Rated 1 out of 5 stars

purchased 2 playstore cards both…

purchased 2 playstore cards both wouldnt redeem i tried with the first and it didnt work so i had to upload all the crap they wanted chatted to someon they said 3 bussiness days so i purchased another tried same crap chatted again with someone they read from a script no good service is atrocious finally i entered codes via the computer they worked google if you read this your customer service SUCKS!!!!!!!!!

August 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Three Hours, Six Agents, No Resolution

If I could give zero stars, I would. After more than three hours and being passed between six different agents, I still didn’t get a simple credit applied to my purchase — a credit they confirmed I was eligible for from the very beginning.

Instead of fixing the issue, I was instructed to cancel my order, subjected to pointless troubleshooting steps, and directed to multiple order pages that failed. Each agent admitted the problem but passed me along like a hot potato, wasting my time and leaving me with no resolution.

I walked away with nothing but a canceled order, hours I’ll never get back, and an unbelievable amount of frustration. For a company of this size, the complete lack of accountability is shocking. Worst customer service I’ve ever experienced.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

I LOST ALL MY IMPORTANT FOTOS of my 1…

I LOST ALL MY IMPORTANT FOTOS of my 1 year old son. I bought the new Google Pixel 8 pro mobilephone, and 1,5 year later the screen suddenly went black. Then I took the SIM card in my boyfriends phone and login to my Google account and took a back-up twice in the Google One cloud, two days later I send the phone to repair, and around 5-6 days later suddenly all my photos from 2025 went missing, and also the Google fotos from my boyfriends phone got mixed to my phone. I have talk with the so called Google support over 14 days, the response is awefull, they keep mixing my story wrong and blame it on me. Im so mad! I cant get a proper explanation on what happened to my photos, and why my boyfriends photos got on my Google fotos account? ALL my videos and photos of my first son is gone. I will not recommend their products, phone, cloud store, Google fotos and their services.

July 22, 2025
Unprompted review
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Rated 1 out of 5 stars

I give google support a one star review…

I give google support a one star review because zero is not an option. I have a website and for some reason they have marked it as misrepresentation. Every time I contact support, which is a hassle to begin with they just send a standard email with their policies which we fully adhere to. It is literally like talking to a wall. No wonder Google will become obsolete soon in this age of AI. Wish Xai would create a browser.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Google deserves to die out and the sooner the better

Google never listens to their customers. Its become like a behemoth that doesn't know its arse from its elbow.
Dire service for the UK. Search results that don't relate to anything in particular except american rubbish. Tools used to have UK search but you have to seek it out in advanced search now. What a palaver. Google help no help at all and they are not interested in providing a good service.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Save yourself a massive headache, just make a new Google Account

Very dismissive and full of PR canned responses. You'd be better off taking the weekend off and creating a fresh Google Account and hoping the problem goes away.

Their responses are so bad and purposefully useless, that I'd take the hassle of changing EVERY SINGLE WEBSITE's email ID than dealing with Google Support ever again.

I guess their lawyers actually figured out that they're too big to fail and can get by with ignoring every problem. Even this review is probably useless...

Vive la Capitalisme!

August 4, 2025
Unprompted review
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Rated 1 out of 5 stars

A very below average attempt at…

A very below average attempt at offering customer service. It basically took them a week to resolve absolutely nothing and I ended up chasing their courier myself to get any kind of resolution. Do not use unless you absolutely gave no other option.

July 25, 2025
Unprompted review
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Rated 2 out of 5 stars

Google Support Failed Me Despite Legitimate Gift Card Purchase

I purchased a $50 Google Play gift card through Klarna—an authorized seller and legitimate platform. After completing the purchase, I received the code via email and attempted to redeem it. The code initially showed the full $50 value, but then triggered an error saying “more info needed.” I completed the verification form as instructed that included clear evidence of my legitimate purchase through Klarna.

Google Support later told me that their team of specialists—whose sole job is to verify that gift cards are legitimate and purchased through authorized sellers—had reviewed my case. Despite the fact that I did purchase the card from an authorized seller and have clear evidence to prove it, they still flagged it for “inconsistencies” and denied me the ability to redeem it.

This makes no sense. I followed all steps, provided all documentation, and still Google dismissed my claim without a clear explanation or a real resolution. I was left with a worthless code and no support, even though I’ve done nothing wrong.

I'm not giving up though! Klarna has proven to be not helpful in this situation and pretty much let me know that there is nothing they can do, they won't refund my money, and good luck fixing things!

I will be looking into any next steps I can take to escalate this issue further up, because I refuse to throw $50 dollars away just because their "specialists" can't do their job correctly!

But, until then, I feel it’s unacceptable that Google won’t honor a legitimate gift card purchase or take further steps to fix their mistake. For a company of this size, the lack of accountability and transparency is extremely disappointing.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Google does not provide any help or…

Google does not provide any help or customer service. I have a Google Fi account and my phone broke. I need to log into my account to get my phone number but I could not log into a new device without the phone number. No one at the Google Fi chat could help me and Google account customer service information does not exist. To even cancel Google Fi, I need to get into my account as the Google Fi chat can't even cancel for me.

July 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Accidentally incurred high API costs

Accidentally incurred €327 in API costs despite having €264 in free startup credits that weren't used.

Support is intentionally hidden and unreachable - clearly designed to prevent refund requests.

Project ID: learned-acolyte-461013-g9

WARNING: Extremely non-transparent pricing structure. Google makes it easy to spend money but impossible to get help when things go wrong.

Free credits should have covered these costs automatically. This feels like a deliberate trap for new users."

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

Google Suspended My Business Profile Unfairly – Deeply Disappointed by Their Flawed Policies


I’m extremely frustrated and disappointed with Google’s handling of my Business Profile suspension. I’ve been living and running my business in Geneva, Switzerland, yet Google has suspended my Google My Business (GMB) account citing a “geographic discrepancy.”

Here’s the irony: I live in Switzerland, my business is based here, and I even run Google Ads using a Swiss credit card. But despite all that, Google decided to suspend my account because, according to them, the “profile manager is located in Pakistan,” while the business location is in the US. That’s not even accurate — my business is NOT based in the US, and I manage everything from Geneva.

They sent a robotic response that shows zero understanding of real-world international business operations. In today's digital era, it’s normal for businesses and managers to work remotely or travel. But Google is still stuck in some outdated model where they expect every profile manager to physically sit in the same location as the business address.

Their response reads:

“A key requirement is that both the profile managers/co-owners and the business location must be in the same geographical region to maintain profile integrity.”

What kind of flawed logic is this? So if you move countries, you’re expected to either close your business or change your entire online identity? This policy is not just unreasonable — it’s damaging to small businesses trying to stay visible online.

Despite explaining my situation, showing that I live in Switzerland, and even providing proof through ad spend and billing info, they’ve refused to reinstate the profile. No proper escalation. No human logic. Just a generic rejection.

Google’s policies are inflexible, poorly implemented, and frankly, hostile to global businesses. Their support is slow, impersonal, and offers no real path for resolution. I expected much better from a company that claims to support small businesses.

Google needs to seriously revisit its GMB policies and offer proper, human-based support — especially for legitimate business owners who rely on their platform to survive.

I am filing a lawsuit again the Google branch in Zurich, I worked so hard and In the end I get this reward from Google, I won’t surrender, my hard work was useless for them, they even ate my money of google ads

April 30, 2025
Unprompted review
Rated 2 out of 5 stars

total joke

Ugh, Google's customer service is a total joke! All the replies are straight-up bots, and it legit drives me nuts when I need help.

June 22, 2025
Unprompted review

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