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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with Google's support system, citing issues such as unhelpful staff and a lack of effective problem resolution. Consumers report that contacting support is difficult, and when they do, they often receive generic, unhelpful responses. Many reviewers are frustrated with the level of customer service they receive, particularly regarding warranties and technological issues. People feel that their concerns are not adequately addressed, and they experience difficulties in getting their issues resolved. Some reviewers mention communication barriers with staff, while others highlight problems with Google's technology and express a lack of confidence in the company's ability to provide adequate assistance.

Based on these reviews

Rated 1 out of 5 stars

Google shipped a phone to my old address (not updating shipping address when I changed my billing address) and is doing absolutely nothing to help me. FedEx wont deal with me since I am not the shippe... See more

Rated 1 out of 5 stars

When I tried Support.google.com at the recommendation of my mobile phone company support service, I was unable to specify my problem accurately enough to receive a useful answer. The problem involve... See more

Rated 1 out of 5 stars

Avoid , they do not help with your queries at all and love to put stress on your personal life. Contacted multiple times regarding a refund from a playstore app and nothing was done to help me when th... See more

Rated 1 out of 5 stars

I give google support a one star review because zero is not an option. I have a website and for some reason they have marked it as misrepresentation. Every time I contact support, which is a hassle to... See more

Rated 1 out of 5 stars

In the case of Googles Pixel 6a it was batteries setting on fire after they ran an update that cannot be skipped and crippled the battery so instead of running all day it now has to be charged 3 to 4... See more

Rated 1 out of 5 stars

The manipulative Oligarchy who does his best to control all that we see and spend on! A News Feed with more Clickbait than all of the Dark Web!! A Review Platform they manipulate the Hell out of.... See more

Rated 1 out of 5 stars
Redirected

I consider myself to be a good googl-eer. All my family are on google. I update my phone every year and pretty much buy into the google ecosystem. When I upgraded this year the experience has been si... See more

Rated 1 out of 5 stars

Accidentally incurred €327 in API costs despite having €264 in free startup credits that weren't used. Support is intentionally hidden and unreachable - clearly designed to prevent refund req... See more

Rated 1 out of 5 stars

I thought starting a google ad campaign with google would be a good idea (they run ads with a $500 credit). First you have to spend $500 to actually get an additional $500 credit. Secondly, Google... See more

Rated 1 out of 5 stars

Our daughter's pixel 4a stopped charging due to the recognised battery problem. We were accepted for a variety of compensation options, but I feel like all of them were made deliberately difficult. To... See more

Rated 1 out of 5 stars

Horrible customer service. TWICE I returned a phone for replacement. TWICE they claimed they could not find it. The standard response is that they will get back to you in 24-48 hours. They never do. T... See more

Rated 1 out of 5 stars

After a recent fraud experience with Google Pay where my VIRTUAL card was cloned/ copied/ accessed,and used over 120 miles away.I would implore any one thinking of using this service to run a mile, pl... See more

Rated 1 out of 5 stars

Absolutely useless!! Been trying to sort my nest thermostat for months. Whenever you call you get through to a call centre, often with people that either don’t understand English properly or just don’... See more

Rated 1 out of 5 stars

Terrible customer service. Don't read or can't read your messages. Issues with adding card to Google Wallet and twice sent me information about adding card to Apple Pay even after I told them I have a... See more

Rated 1 out of 5 stars

If I could give zero stars, I would. After more than three hours and being passed between six different agents, I still didn’t get a simple credit applied to my purchase — a credit they confirmed... See more

Rated 1 out of 5 stars

Pixel 7a with swollen battery within warranty. I have supplied full details and proof of purchase. We are 72 hours in and Google support have thanked me for the information I have supplied regarding m... See more

Rated 1 out of 5 stars

What help? I was hung up on. Told to give a screenshot of something which doesn't allow screenshots as it is banking information. The woman was working from home and I couldn't hear her over her scre... See more

Rated 1 out of 5 stars

Terrible customer service. I have been running a small business for nine years and someone has just left a fake 1 star review, falsely claiming my business went bankrupt and has shut down. This is a v... See more

Rated 1 out of 5 stars

Useless support. In October 2024, my son without my permission downloaded and subcribed to an app: Feelsy: Stress anxiety reliefe. The app charged me 99 Georgian lari (approximately 40 USD. I sent an... See more

Rated 1 out of 5 stars

We can all execpt that sometimes things can go wrong with a product, and in the case of Googles Pixel 6a it was batteries setting on fire. They ran an update that cannot be skipped and crippled the b... See more

Rated 1 out of 5 stars

If i could give minus stars I would. I've never come across a more useless customer service team in all my life. How has one of the biggest technical companies reduced to this level of suppo... See more

Rated 1 out of 5 stars

Google your support sucks can't even tell me why my account is restricted and your supoort has escalated to higher supoort via email that never get back to you you guys run a clown company im getting... See more

Rated 1 out of 5 stars

Do not buy goods from Google as their so-called customer support is an absolute disgrace. I received an email from Google stating they had fitted a faulty battery to my Pixel 6a and that I was entitle... See more

Rated 1 out of 5 stars

The worst company I've ever come across. I have a Google pixel 4a phone which Google decided to do an update which I had no control over. It killed my battery and rendered it useless to use outs... See more

Rated 1 out of 5 stars

What an absolute joke Google Support is. I have received advice from Google that my Pixel 6a has a major battery issue whereby many users of this model experience severe overheating causing many insta... See more

Rated 1 out of 5 stars

I bought a 25€ giftcard and redeemed it. When i try to make a purchase i get an error and that's why i contacted google support. It took me 2 weeks, hours of chatting just for them to tell me that the... See more

Rated 1 out of 5 stars

Absolute joke of a company. Horrendous customer service. They can't speak or understand English and when they do, they refuse to resolve the issue. They will tell you that you can't escalate the compl... See more

Rated 1 out of 5 stars

I had no help from anyone from Microsoft or other stores. No one train me how to use new technology. It’s terrible 😞. I’m frustrated and it takes me hours forever to fix problems on this iPhone. I’m... See more

Rated 1 out of 5 stars

if I could give Google a -5 star, Google has taken my business profile down, for reasons not clear to me, and the options to try to resolve it are a complete waste of time, nearly a month with custome... See more

Rated 1 out of 5 stars

This review for google my business support staff. support system does not work at all. support staff does not read before reply to the email. Google should replace the current support staff or monitor... See more

Rated 1 out of 5 stars

I was told to contact Google for the software issue with their Pixel phone. The WORST experience ever. Last Google product that I will buy.

Rated 1 out of 5 stars

GOOGLE IS FAILING!!!!! Failing Sovereign & Enterprise Users As the Sovereign Crown Executor of the Watson-Phelps Dynasty, I operate across international, enterprise, and government-level... See more

Rated 1 out of 5 stars

I am the Owner and User of two Redmi Android phones and Google Chrome emails which are hacked and compromised daily, including on 6.6.2025.Why can't l have unknown people signing into my Google Chrome... See more

Rated 1 out of 5 stars

Theres no way to reach an actual human. My issue needs an actual human to allow me to get in my account. All of Googles support articles say to "contact support" but there is no way to actually contac... See more

Rated 1 out of 5 stars

Asda Car Parking, My grandson charged £60 for parking his car for 1hour and 25 mins at night. When you drive in the car park there is a sign saying 3 hr parking limit is in large figure and the... See more

Rated 1 out of 5 stars

I LOST ALL MY IMPORTANT FOTOS of my 1 year old son. I bought the new Google Pixel 8 pro mobilephone, and 1,5 year later the screen suddenly went black. Then I took the SIM card in my boyfriends phone... See more

Rated 1 out of 5 stars

I didn't exoect to be robbed by google itself. I bought 3 gift cards, Google restricted 2 of them, their customer support are similar to dealing with bots, funny thing is that they stated I bought AED... See more

Rated 1 out of 5 stars

I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a... See more

Rated 1 out of 5 stars

Very dismissive and full of PR canned responses. You'd be better off taking the weekend off and creating a fresh Google Account and hoping the problem goes away. Their responses are so bad and... See more

Rated 1 out of 5 stars

Avoid Google and its services. I tried to renew my Google One 200GB plan, but Google refused to process payment despite valid card data. Their agent Lisa advised me to cancel unrelated su... See more

Rated 1 out of 5 stars

Google never listens to their customers. Its become like a behemoth that doesn't know its arse from its elbow. Dire service for the UK. Search results that don't relate to anything in particular exc... See more

Rated 1 out of 5 stars

I've spent 30 minutes in chat trying to update the email address I use for Google Play Books, only to go through a lengthy process. After 20 minutes, I was informed that a specialist would now assess... See more

Rated 1 out of 5 stars

Avoid Google products—their customer service is an absolute nightmare. 😡 You follow all their instructions, only to be told your issue will be escalated and someone will contact you within 24-48 ho... See more

Rated 1 out of 5 stars

Google does not provide any help or customer service. I have a Google Fi account and my phone broke. I need to log into my account to get my phone number but I could not log into a new device without... See more

Rated 1 out of 5 stars

Google wallet is the simplest and fastest way to be scammed. My Revolut account was emptied via the Google wallet without any security check by someone I don't know in a country I never went. But th... See more

Rated 1 out of 5 stars

Google business support is non existent. They removed a one star review from my business profile that had been written by a competitor as asked and confirmed it violated google policy. A year later... See more

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1.8

Poor

TrustScore 2 out of 5

272 reviews

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1-star


Rated 1 out of 5 stars

Support people that have no knowledge of their product

Was setting up a customer with Google Drive so they could access their files from anywhere they wanted. While setting up the drive on the main computer, there was a problem seeing the files. You could see syncing was occurring when you accessed the drive from the website, but the app showed no files existed on the drive. Spent almost an hour with "Alvin" trying to explain the issue and for some reason he refused to do a screen share which would have easily demonstrated the issue.

We ended up getting disconnected, so i reconnected with support and this time got an agent named "Dimple". I explained the issue again and again he refused to screen share, but asked that I send videos of the issue. I sent the requested videos AND he acknowledged he had received them. His comment was that he would be expediting it to a higher level of support and I would hear something in 48 hours.

In about 48 hours, "Czari" responded and acted like she had no idea what the problem was and wanted me to send videos of the issue. I informed her that I had already sent them. She said they would get back to me.

Next day, "Dimple" responded with a generic email telling me how to diagnose problems with Google Drive. I informed him that I had already done all the suggestions WITH HIM on a previous day and had sent videos of the problem. They informed me that they had no record of me talking to anyone at Google. I canceled all pending cases and went with DropBox.

This is typical corporate America. Deny, deny, deny and after making the customer jump through enough hoops, they hope the customer will give up. Usually I don't, but this is the THIRD experience I've had with Google Drive support and each time, they demonstrated complete incompetence and lack of knowledge of their product. It was much easier to just go with DropBox which actually has competent support people and a product that works fairly well.

NOTE: Forget any mention of DropBox in this review. Their support staff has gone south as well.

June 9, 2025
Unprompted review
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Rated 1 out of 5 stars

It’s a very bad service

It’s a very bad service, everyone can rate your business whit multiple accounts even if this person was never your customer, ridiculous how it can ruin every business, simply ridiculous

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Asda Car Parking Watford

Asda Car Parking,
My grandson charged £60 for parking his car for 1hour and 25 mins at night.
When you drive in the car park there is a sign saying 3 hr parking limit is in large figure and the late-night parking in very small print which at night is hard to see.
If Asda want people to shop in their store they need to look after their customers
As I am one of them makes you want go to other stores

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

I am the Owner and User of this Android Redmi Note10S-M2101K7BG where a hacker keeps signing out of my Google Chrome email addresses ,I am spending too much time on my phones not really learning all t

I am the Owner and User of two Redmi Android phones and Google Chrome emails which are hacked and compromised daily, including on 6.6.2025.Why can't l have unknown people signing into my Google Chrome Accounts and l can't have the accounts deleted from my devices?I can't recover an account l created and a hacker uses the account as his on You Tube.What exactly am l to do to receive help?

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

I didn't exoect to be robbed by google…

I didn't exoect to be robbed by google itself. I bought 3 gift cards, Google restricted 2 of them, their customer support are similar to dealing with bots, funny thing is that they stated I bought AED gift cards but from different region, although I never left dubai for years. They kept saying its a security reason and refused to be specific for my own safety... problem is that this happened more than once. I love android, however, I am determined to switch to apple only because of their customer support and how they deal with their customers

May 26, 2025
Unprompted review
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Rated 1 out of 5 stars

News Feed w/more Clickbait...

The manipulative Oligarchy who does his best to control all that we see and spend on!
A News Feed with more Clickbait than all of the Dark Web!!
A Review Platform they manipulate the Hell out of.
And Algorithms set to pillage us to death!!!
A PRIME EXAMPLE of Capitalism running down and over ethics and morals.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

Customer support doesn't exist

I thought starting a google ad campaign with google would be a good idea (they run ads with a $500 credit). First you have to spend $500 to actually get an additional $500 credit.

Secondly, Google created a YouTube profile and horrible YouTube videos for my company without telling me. Impossible to get someone from customer support. They only care about selling.

May 4, 2025
Unprompted review
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Rated 1 out of 5 stars

if I could give Google a -5 star

if I could give Google a -5 star, Google has taken my business profile down, for reasons not clear to me, and the options to try to resolve it are a complete waste of time, nearly a month with customers can't find my business on Google. shocking customer service.

May 4, 2025
Unprompted review
Rated 1 out of 5 stars

Refused to remove fake review

Terrible customer service. I have been running a small business for nine years and someone has just left a fake 1 star review, falsely claiming my business went bankrupt and has shut down. This is a very damaging review, as you can imagine. I asked Google to take it down as it was spreading misinformation but they told me the review does does violate their policies. My business is alive and thriving. This review is 100% untrue. Get your act together and remove it Google!

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

I had no help from anyone from…

I had no help from anyone from Microsoft or other stores. No one train me how to use new technology. It’s terrible 😞. I’m frustrated and it takes me hours forever to fix problems on this iPhone. I’m easily hacked. Not even a member of the family could fix it. I’m not able to remove something from goggle maps or other information. You sucks Goggle! This baby boomer or other generation can’t figure how to use it. A1 is not going to help us because I am ASL and CHATGPT is not going to help either! Everyone gets hacked. Those computer stores are terrible customer service! I feel useless and like we gonna throw this out. Technology is too overwhelming!!! Trump’s idea or Elon’s idea is terrible too!!!

April 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Theres no way to reach an actual human

Theres no way to reach an actual human. My issue needs an actual human to allow me to get in my account. All of Googles support articles say to "contact support" but there is no way to actually contact support no matter how many times you click "search for something else". Theres no number I can call, no email I can send to" and so we've been locked out of our email for months.

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

i had emails lost passwords written…

i had emails lost passwords written down, all info in a safe place still, cant get in email filed complaint??? i know this in 1980 when i received the fcc lic. i posted i said these ppl are getting rich off the poor the people suffering and ill keep it real google, x trump maga standing there they really look like fools all of them. you ppl who are rich off the poor??? trust the Lord will not show you mercy. another thing in journalism i learned , say what you know Facts. but the phones ,computers, wifi internet (no one knows where either are located) they have TOO MUCH CONTROL i posted many times you ppl in america making these fools rich money is nothing if you drop dead and cant bring self back to life. i say its time and God do answer. you ppl are awful following tracking ,deleting, removing , changing pp shit around i watched filmed , recorded fact is i am going to put in the air i know google seen the pics of studio been trying to make me delete my pic long time. not recommended , google has lied to the users and saying "you're in control" that is not true. trump too you ppl are disturbing. eric snowden gave info to a journalist and said all your info they control. this why Malcolm X asked "Who Controls the Media"???? who??? again where is internet and wifi????where? i often asked no answers.....

January 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Disgraceful service

Disgraceful service, got call from Google support regarding a phone case id purchased on their official Amazon Google store page, provided receipt etc and it's like the 3rd one I've had... odd isn't it that you cannot buy the 8 pro case anymore @google store, yet they sell older device accessories i.e. pixel 7... design fault perhaps... anyway I'm on my fourth pixel from over the years and feel I've contributed however small to their $384 billion turnover in 2024! I was kept hanging on the phone back and fourth back and fourth as the agent only had a certain amount of grace... so here's to you el supervisor/manager sitting there calling the shots over a £30 case that's lasted 3 months for a good customer... I can't wait to switch to a proper flagship phone... I will never buy Google again and I have many other products i.e. ear buds, watch, cameras etc... oh and on the camera subject too I had 2 live Google cameras working perfectly, I left my car open unfortunately and someone stole my stereo at around 3 am... guess what ladies and gentlemen... on reviewing the footage when I believe it to have happened the play back said this recording cannot be viewed yet I get all and sundry on my video notifications including every time a person, car, cat, dog they passes, even tree movements and the spiders web shaking where a little 8 legged friend had made a home... rendering the cameras utterly useless, unless you want to see all and sundry above of course aka those not stealing your stereo... you come across as the best but let's be honest you're far from it, your merchandising and the way you brand Google and offer better design than a quality product has the world brainwashed... come think of it, every piece of anything Google I've had problems with... hopefully this review will help others see the light, wake up and go for quality over showboating... bye bye Google, hopefully with me out and having to write this accurate review of my utter dissatisfaction in your brand, products and support will be enough to help reduce your custom an thus, god willing, slip you down a notch in 2025 to under 384 billion, oh that would be fab to see... get working harder with quality, you still haven't achieved flagship status and always lagging behind... all over a poxy £30... well done!

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

Google Incompetence

Google in general is nothing mopre than an apathetic, greedy slef serving business who doesn't give a damn about the people ho uses them - and that applies especially to their non existent so called customer service and dictorial attitudes.

To start with - they (google) refuse to offer any feasible and/or practicle way of contacting them. You call the number they recommend just to be given some automated rubbish that tells you to look at their website. Talking to someone is impossible, as such, there is NO customer service or support and people are reduced to reporting them to the BBB on the off chance that they (google) will respond.

So to start with, google blocked my ability to make in app purchases through their Play Store claiming that purchases were unavailable - that in itself was a lie on their part. For some reason they decided to block/lock my ability to make purchases. Who gave them the right to dictate to me how I spend my money???

So, I deleted my account and created a new one, went through all the hoops and rot they insist upon and got to the point where they wanted to send a Verification Code to my "NEW UNUSED PHONE" due to them detecting suspicious activity on my newly created account - I geuss making an account is suspicious to them. I entered the phone number just for them to tell me (the first time) the number type was not valid??? A phone number is a phone number. I tried again just to be told that my new unused phone had been used too many times and to use a different one!

Googles solution - get this - to fix the problem LOG INTO YOUR ACCOUNT and blah blah blah. How in hell can you log into an account that google refuses to let you log into because they refuse to send you a verification code for something they conjured up and despite demanding an email address refuse to send any codes to that email address.

Google created the problem and their solutions are impossible as the problems they created prevent you from carrying their solutions out.

After reporting them to the FTC and BBB I got an email from them claiming to want to help and they have done nothing but frustrate the problems even more.

How hard is it to understand the problem - if you need some idiotic verification code to sign into your account or finish setting it up but cant get that code because THEY claim your new phone has been used too many times then you can't do a damn thing. They demand an email address but refuse to use it. They claim that is for security reasons - I think the world knows just how laughable that claim is and is nothing more than a poor excuse for obtaining personal information - just like microsucks does.

The worse part is that they (google) has a monopoly, like microsucks, so most people are forced to use them as there are very few (if any) other options.

Bottom line is this - google needs to provide a PROPER CUSTOMER SERVICE/TECH SUPPORT option both a phone number where you can speak to a live human being who speaks english so problems such as logging in can be fixed on the spot and an email address for less urgent matters. Any responsible and reputable company would do that.

February 24, 2025
Unprompted review

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