We can all execpt that sometimes things can go wrong with a product, and in the case of Googles Pixel 6a it was batteries setting on fire. They ran an update that cannot be skipped and crippled the battery so instead of running all day it now has to be charged 3 to 4 times. Instead of doing a full recall on the affected devices and replacing the phones they went another way. 1) Battery replacement (there are no centres anwhere near me) 2 Roughly £74 in compensation (and yes your phone is still liable to fire) 3 £112 towards another of their store (nowhere near enough to buy a phone). So i contacted their support who in short cannot do anything expect give you the run around, asking you to do things like sending invoices, scripted responses, failing to listen to what you had to say, being damn right rude about it, one support worker did not want to listen she quickly said, tough its in our terms and conditions (ignoring staturity rights) and hung up. Safe to say Google has lost me as a customer, because if anything goes wrong they do not care.