R.

R.A

United Kingdom

Reviews

Review of Google


Rated 1 out of 5 stars

Misleading information

I contacted google repair service chat regarding a phone which I was clear that I bought outside UK and I need to replace the screen, the lady over the chat confirmed that I can repair in EE, and advised the nearest branch with same day repairs around 75 minutes, found out no same day service there, then the repair center refused to repair few days after dropping my phone at local branch and receiving upfront payment, contacted google again and explained the whole story that my phone is not a UK, confirming that I am aware no warranty but I wish to use authorized trusted service, got back to me on the next day saying no warranty you can repair anywhere, like this is a new info, again yes this is exactly what I said no warranty but I wish to find authorized service, received a rude reply this is a US model and we don't repair in the UK, I hope you understand
This is so rude, not at any point they said it won't be repaired, they just wasted my time talking to them and visiting EE branches as they are not aware of their policies.
Then being mean to me as I am not aware of their policies which they never stated clearly at any point of communication, how dare anyone tell a customer I hope you understand, do he even know my qualifications

September 19, 2025
Unprompted review

Review of Evri


Rated 1 out of 5 stars

I wish I could rate with 0 or neavoidgative…

I wish I could rate with 0 or negative rating, I can't even think of any worst service z if I know that they would deliver my items I would cancel my orders, previously lost orders, delayed and today my parcel arrived with torn package, damaged box and it was empty

September 13, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Review of Us No7beauty


Rated 5 out of 5 stars

Best customer service

Best customer service ever, prompt response especially Abbie, Chloe and Anastasija.
I am a big fan of No7 products, usually get at boots but I had my first order from the website as a birthday gift and sadly my parcel was lost.
I sent a message late at night on the next morning I received a reply and after 2 more messages, issue was solved, I received an email on the next morning that my new parcel was dispatched and it will arrive in 3 days.
Surely I would be using again and recommend.

July 15, 2025
Unprompted review

Reply from Us No7beauty

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh