CU

customer

Australia

Reviews

Review of Google


Rated 1 out of 5 stars

Keeping customers happy is not a priority

I sent my Google Pixel phone back to Google due to a common fault and screen turning green. I had just put a brand new screen protector on my phone. I was sent a refurbished phone, not my old one. I requested very politely a new screen protector as they took my brand new one with my phone. I was happy with a reimbursement or a cheap one from their website. They told me no problem they would send me one and then changed their mind and said no. I thought this would have been a simple and cheap way for them to keep a customer happy but they refused several times. For a massive company like Google, I thought that was very poor and was disappointed.

July 1, 2025
Unprompted review

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