Car with faults, lack of support after sales.
Bought a car just about 2 weeks ago, and the after sales support is outrageous, car had a few issues, which did not bother me as I understand cars can issues and the dealership would sort this out, gave my car in to the service centre, which is also part of the dealership and everything went smoothly up until the drop off. The next day I'm told only 2 faults will be rectified out of the 4, then the car was sent to SSG to fix the fault with the car alarm and brake discs which were corroded would be repaired the next day allegedly, however corrosion on brake discs can be dangerous especially for dealerships like Sytner to be selling cars like this, when in fact this was an advisory on the previous MOT on this car. No courtesy car was provided at all from this place considering I gave my car at the start of the week and it's now midway of the week and still awaiting, also mentioned to them that I need a vehicle for tomorrow due to work but nothing being done and being told my car would be ready for Friday but they can not guarantee it. Has all been reported to black horse and complaint to the general management. Just to remind you "Under the Consumer Rights Act 2015", the vehicle should have been of satisfactory quality, fit for purpose, and as described at the point of sale. Given that these faults were identified so soon after purchase, I am entitled to expect that the vehicle will be repaired promptly and that I will not be left without suitable transport in the meantime.
Reply from Sytner Group