RR

RR

United Kingdom

Reviews

Review of Sytner Group


Rated 1 out of 5 stars

Car with faults, lack of support after sales.

Bought a car just about 2 weeks ago, and the after sales support is outrageous, car had a few issues, which did not bother me as I understand cars can issues and the dealership would sort this out, gave my car in to the service centre, which is also part of the dealership and everything went smoothly up until the drop off. The next day I'm told only 2 faults will be rectified out of the 4, then the car was sent to SSG to fix the fault with the car alarm and brake discs which were corroded would be repaired the next day allegedly, however corrosion on brake discs can be dangerous especially for dealerships like Sytner to be selling cars like this, when in fact this was an advisory on the previous MOT on this car. No courtesy car was provided at all from this place considering I gave my car at the start of the week and it's now midway of the week and still awaiting, also mentioned to them that I need a vehicle for tomorrow due to work but nothing being done and being told my car would be ready for Friday but they can not guarantee it. Has all been reported to black horse and complaint to the general management. Just to remind you "Under the Consumer Rights Act 2015", the vehicle should have been of satisfactory quality, fit for purpose, and as described at the point of sale. Given that these faults were identified so soon after purchase, I am entitled to expect that the vehicle will be repaired promptly and that I will not be left without suitable transport in the meantime.

October 7, 2025
Unprompted review

Reply from Sytner Group

Thank you for bringing this matter to our attention. We apologise for any inconvenience you have experienced with our after-sales support. We take all customer feedback seriously and strive to provide the best service possible. We would like to assure you that we are committed to resolving any issues with your car promptly and to your satisfaction. We would like to invite you to contact our Sales Manager, Greg Mason-Lee, at gregorymasonlee@sytner.co.uk, to discuss this matter further. We value your business and hope to have the opportunity to make things right. Sincerely, Sytner Select Wolverhampton

Review of Big Motoring World


Rated 1 out of 5 stars

WASTE OF TRIP, ALL CARS HAVE DAMAGE

DO NOT VISIT OR BUY A CAR FROM THIS PLACE!! Went to view a a car after viewing it online, it looked as in excellent condition on the photos online, however once I got there, everything went just downhill, the car had dents, marks ,scratches and even the rear light had been some how hit and was loose. The sales guy kept insisting that I should just buy the car and they seem really persistent on their warranty which is all a scam as I had this before with a different car from this place and they don't help at all. Nevertheless, i seen the same vehicle model parked next to this damaged one and that was also damaged and run down. None of this is mentioned on their adverts and I not only wasted my time going here (45mins) but also wasted money travelling here. Avoid this place at all costs, and if they be persistent on their warranty, DO NOT fall into the trap. P.s if you see the vehicle EJ22 VDA do not buy it as this was damaged, they may try fixing it up and selling it but I'm sure no one wants a damaged car.

September 22, 2025
Unprompted review

Reply from Big Motoring World

Hi RR,

Thank you for your review. I am sorry to hear that ou were left disappointed by your experience with us and for the frustration that this has caused.

I am so sorry to hear that the vehicle's condition did not meet your expectations. We do repair any small imperfections that we can at our prep centre before our vehicles are introduced to our forecourts, unfortunately not all scratches and dents can be repaired.

I will be sure to pass on your comments to the relevant persons who will ensure that training is implemented where necessary.

Kindest Regards,
Big Motoring World

Review of Google


Rated 1 out of 5 stars

Avoid, unhelpful staff and do not assist you

Avoid , they do not help with your queries at all and love to put stress on your personal life. Contacted multiple times regarding a refund from a playstore app and nothing was done to help me when the charge after the trial was clearly a mistake and not intended at all.

September 13, 2025
Unprompted review

Review of Happy Beds


Rated 5 out of 5 stars

Pinerest Spring Semi-Orthopaedic Quilted Fabric Mattress

update:
After all the issues with the mattress itself, happy beds swiftly assisted me with my issues and offered a quick return and refund to me which was very convenient. Big thanks to Sophie and Shelby, who assisted me in every way with my queries .🙂

August 12, 2025
Unprompted review

Reply from Happy Beds

Thank you for your review.

Please accept our apologies for the issues around your order.

As we are an online retailer only, not the stockist, supplier or carrier of the goods, when notified issues, we must report them under your guarantee to the manufacturer for them to remedy.

We apologise you were not happy with this process, however we can assure you it is necessary and in line with consumer law.

Kindly note, we requested for all the evidence on our original email and unfortunately as not all evidence was provided, therefore we requested further evidence so we can assist you under your warranty.

Please note, this is the minimum information requested by the manufacturer under warranty - therefore we are unable to proceed without.

We can confirm your issue has now been reported onto the manufacturing team, and we will let you know once they have responded.

Should you wish to discuss this matter further, please do not hesitate to contact us again.