Swiftqueue Reviews 131

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with the booking process and the locations available through the service. Many consumers report difficulties logging in, resetting passwords, or finding suitable appointments. People also mention the system is unintuitive and hard to use. Reviewers report negative experiences with staff, citing curt behavior and a lack of respect during clinical procedures. Some consumers report issues with the search facility and the process for canceling appointments. The service receives criticism for its lack of human interaction, with reviewers expressing frustration over the absence of a chatbot or direct communication channel.

Based on these reviews

Rated 1 out of 5 stars

Absolutely DIABOLICAL!! Swiftqueue's website is very hard to navigate. The previous NELFT booking system was so EASY and straightforward compared to this new system. WHY make things so much more COMPL... See more

Rated 1 out of 5 stars

Staff at a very famous hospital in London has worst manager and day running supervisors They do not accommodate patients instead their ego comes in to them harassing cancer patients by sending th... See more

Rated 1 out of 5 stars

If there was a zero star rating I would have given. Impossible to use. Can’t log in. Signed in. Password incorrect. So selected change password. Nothing sent to email. Tried to create acco... See more

Rated 1 out of 5 stars

Would have given no stars if I could! What happened to the efficient NELFT site, I used to easily book an appointment within a week or two, then would check the site regularly and usually get a much... See more

Rated 1 out of 5 stars

This service is among the worst I've encountered yet. The only options for blood tests are miles away, waited 3 weeks for the appointment to be turned away as it's outside of my area, at the cost of a... See more

Rated 1 out of 5 stars

Rubbish!!! Been trying to get an apt since July!!!! Even called to see if there are specific dates available. The woman hung up on me after waiting 20mins! Some on us have work to go to! Constantly re... See more

Rated 1 out of 5 stars

This company should not be given NHS contracts to manage appointments. Whoever commissioned them clearly has no idea about software. The interface to book appointments is buggy and clunky, probably ha... See more

Rated 1 out of 5 stars

Trying to book a blood test appointment through swift queue is hopeless. The site is clunky and illogical. It’s very difficult to find blood tests in a certain area. Constantly having to go back to t... See more

Rated 1 out of 5 stars

Whoever was responsible for introducing this system should be publicly named and ridiculed! (Bring back the stocks!). My wife was requested by her GP Surgery to get a blood test. In order to do this,... See more

Rated 1 out of 5 stars

If I could I wouldn't have even given this service a 1 star rating. Had my blood taken on Thursday, the 'nurse' that did it really needs to be re trained. She was very rough with the needle as a a res... See more

Rated 1 out of 5 stars

Couldn't log in to change my appointment time, even though I know my password is correct. I requested a password reset but never received an email, either to my inbox or spam. I tried to report it, v... See more

Rated 1 out of 5 stars

Just appalling! I have been trying for two days to register and log into this system in order to book a blood test and, everytime, my log in details are not accepted even though they are correct. I... See more

Rated 1 out of 5 stars

This company is a joke that is stealing NHS money for a not-fit-for-pupose system. I can't believe whoever thought this was a good idea. The system simply doesn't work to the basic level- yet someone... See more

Rated 1 out of 5 stars

I resent having to share private and personal information with this bizarre, useless service for the purpose of booking a blood test. This morning, feeling too unwell, I tried to reschedule - not poss... See more

Rated 1 out of 5 stars

This website is a completely useless time waist and the worse thing is their customer service. After an appointment was turned down by the St. Vincent's Hospital because of allegedly presenting a "wr... See more

Rated 1 out of 5 stars

Rating this 1 srar so I can leave a review. Honestly this is the worst ever appointment booking system. Only one appointment is offered at a time absolutely no other option or altern... See more

Rated 1 out of 5 stars

I tried to register but the system asks for a medical card number rather than a NHS number which everyone uses now. My medical card was issued in 1977 and their system does recognise it. I have tried... See more

Rated 1 out of 5 stars

Swiftqueue should be prosecuted under the Trades Description Act. "Swift" it is not. NHS has given Swiftqueue a monopoly over booking appointments ( I believe?) . This should be presented to the Monop... See more

Rated 1 out of 5 stars

Drop-in at Horsham Hospital was replaced by a simple booking system which worked. THEN, for some unknown reason this ludicrous system was introduced. Not only does one now need to register with... See more

Rated 1 out of 5 stars

The old system was quick and easy. This system is not even accessible for elderly and those whose english and IT skills are not good. The swift system created unnecessary queue and avoidable waiting t... See more

Rated 1 out of 5 stars

Every time I make an appointment to get bloods done for either myself or my husband, they cancel the appointment. No explanation, no alternative dates.. We need our bloods done to be seen in Beaumon... See more

Rated 2 out of 5 stars

Seems very flaky. I tried to find a clinic called the Laurels on Swiftqueue which it couldn't find. Though I had managed to book an appt there several days ago. It just gave me a list of all blood tes... See more

Rated 1 out of 5 stars

Very difficult to book test on this site. It does not allow to choose the time and date. This site should be reviewed and a new system which is friendly user should be used.

Rated 1 out of 5 stars

Cannot give a zero star review, so they get absolute minimum. Think on this. Having to give your passport or driving licence just to arrange a blood test! That's the insanity of swiftqu... See more

Rated 1 out of 5 stars

They cancelled my appointment without a reason. Now I can't book a blood test because of a cyber attack; been trying for nearly two weeks. How long does it take to fix a health IT system? The UK is be... See more

Rated 1 out of 5 stars

OMG what a dreadful system. I cannot find any hospital within our trust area and yet I know there are at least 3, none of which seem to be on their database. and these are huge hospitals. There is no... See more

Rated 1 out of 5 stars

Whose brilliant idea was it to introduce this new system to book a blood test! I was so frustrated, firstly the online booking system is useless, you do not get a good choice of local places, when yo... See more

Rated 1 out of 5 stars

I would give them a minus star rating of 5......ie utterly useless poorly designed.I could not reschedule an appointment....the system simply did not work.A waste of NHS money and patient time.

Rated 2 out of 5 stars

Impossible to log in ,tried on my phone kept getting "wrong details'tried to reset password,they said we will send e mail with code to reset, never received e mail from them,tried to log in on PC, sam... See more

Rated 1 out of 5 stars

My mum needs a review of her meds or they'll be stopped. Site keeps telling me that she has too many appointments, but I haven't even booked any yet!! This is serious, as there is no walk-in centre f... See more

Rated 1 out of 5 stars

This has to be the most useless booking platform ever created. They're perfect with dissatisfying customers with their untrained customer service rep. What a SHAME!!!!

Rated 1 out of 5 stars

Appalling service. Unintuitive. Hard to use. No function to enable a conversation with a human or even a chat bot. Extraordinarily poor. Disgusted that the NHS is spending money on a service lik... See more

Rated 1 out of 5 stars

Agree with all the bad reviews i have read on this site. I am three days trying to get an appointment. Cannot even get into my swiftqueue account. I have used swiftqueue back a few years but not in... See more

Rated 1 out of 5 stars

It is a scandal that this company takes NHS funding. It is not capable of providing a working booking system and just wastes the time of patients and staff.

Rated 2 out of 5 stars

Have used it seven times, 6 fine but 6th was "LOST". I am sure I booked a blood test via swiftqueue some time in May 2025, selected 13:03 on 11 July and centre. Put in my diary, turn up, swiftqu... See more

Rated 1 out of 5 stars

Phlebotomist Mary on the 11th of December at 9.50 am was very careless and insensitive to my needs.I highlighted the fact my veins are not easily accessible n despite my suggestion to use butterfly... See more

Rated 1 out of 5 stars

The earliest appt in the whole of Derby for a child under 12 is Monday 2 December. It's just unacceptable. Awful system.

Rated 1 out of 5 stars

The website has gone down so no way can anyone book an appointment. Sent an email to support but certainly don't expect a reply. Left in limbo.

Rated 1 out of 5 stars

This is absolutely ridiculous. It doesn't let you log in with your details. Waste of time. Get it right before you put it out there. RUBBISH.

Rated 1 out of 5 stars

error message saying I had too many appointments. I've had the problem each time I try to book on line. There is no i.t. helpline. This is an appalling website. Not fit for purpose.

Rated 1 out of 5 stars

I was sent an email to book an X-Ray. I got better and wanted to cancel this. THE LINK TO "HELP" DOES NOT WORK. So I emailed the appointments site - they said couldn't do it and gave me the SAM... See more

Rated 1 out of 5 stars

Site is down, again. Or is simply unable to to connect ( 403 - request denied ))And I’m unable to manage my appointment for bloods . Very poor .

Rated 1 out of 5 stars

Utter useless process. What is wrong with you guys who install systems that take us back to a totally inefficient blood test facility at Horsham Phlobotomy service. I could until recently walk in, tim... See more

Rated 1 out of 5 stars

I tried to book a blood test in the normal way, but was directed to 'Swiftqueue' which I consider to be an unsuitable name for this company. The earliest booking date was 20 days which on average is a... See more

Rated 1 out of 5 stars

There is a swift queue clinic inside our local GPs at evergreen surgery. My personal advice would be to wait and have a proper nurse take your bloods from your GP clinic. I have always found the ambie... See more

Rated 1 out of 5 stars

Impossible to use this website to book a simple blood test ! Has the NHS gone mad ???? This use to be so simple to get as you used to just walk in and take a number and wait your turn .... "... See more

Rated 1 out of 5 stars

This is the worst booking system for trying to book a blood test there was absolutely nothing wrong with the previous system 100% perfect the new system is not user friendly ive just wasted 45 minute... See more

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TrustScore 1.5 out of 5

131 reviews

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Rated 1 out of 5 stars

Dreadful company. Awful website

This outfit should change their name to Slowqueue. They are appalling. I tried to book a blood test. It said my password was wrong. I changed it and then VERY CAREFULLY input the new password, checking each digit as I input them. Guess what? Wrong password. Reset again with the same result. Tried to find a phone number for Swiftqueue. Of course NO number available. They are a joke. I'd give zero stars if I could.

February 9, 2024
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Rated 1 out of 5 stars

Receiving someone else’s appointment messages

I don’t use Swiftqueue - but for the last year I have been receiving someone else’s appointment text messages. I’ve tried for months to get this to stop but in order to contact Swiftqueue you need to have an account but my GP doesn’t use them so I can’t?! … there’s no public facing email or phone number to get in contact in their website.

I am sick of receiving text messages for someone else’s appointments in Nuneaton. I can’t even block them as the messages don’t have a number to block!

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

I went for my blood test today…

I went for my blood test today 31/01/24at Swiftqueue Broomfield Hosp. The phlebotomist Monica was very kind and helpful. When I arrived for my test Monica made me feel at ease and was kind, gentle, and understanding. Her actions made me feel relaxed despite the fact that I have a needle phobia and in no time it was done. Thank you, Monica!!! and that you Broomfield for employing such a Gem as Monica, she is one to keep. I recommend Monica, if you have needle phobia like myself, you wouldn't feel a thing when she draws your blood sample.

January 31, 2024
Unprompted review
Rated 1 out of 5 stars

Problem with your booking system?

I've been using swiftqueue to book blood tests since November 2021 and have had no problems until recently.I've tried to book but keep getting
a message. "There are currently no times available for this clinic. Please check back soon when more times will be released" !!! There are times available and have booked through another booking platform. This problem has been going on for a week or so. I have been trying to make an appointment since the 29th of January.

January 30, 2024
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Rated 1 out of 5 stars

Just getting access to this site is a nightmare!

Just getting access to this site is unnecessarily difficult and complicated - then you need a degree in computer science to use it. There will be many, many people who have given-up trying to book blood-tests etc. I managed eventually (only took me 2-hours!).

January 22, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely hopeless

Absolutely hopeless, trying to book a blood test and there is a delay of at least 8 days. Before I had to use this system I could call in on the day. NO PROGRESS HERE, why has this system been set up??????

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Need urgent xray but this site is useless…

I have suspected pneumonia and having problems breathing. The hospital made an urgent appointment for have an urgent x-ray unfortunately they did so using this company/website.
I have 30 years of computer and IT experience to a professional standard and am amazed that the government would put lives in the hands of such amateurs.
I have joined their website given all my details made a password which was confirmed and activated by email and yet every time I try to log in to make my appointment it refuses saying the password is wrong.
But it is the correct password!

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely awful......

Absolutely awful interface that reminds you of a windows xp web page, that forces you to create yet another account with a password. As someone who has to have regular blood tests, it's gone from turning up with a short wait to be seen, to now having to wait at least a week for a appointment slot with the added stress as I don't live locally and have to drive and find somewhere to park, trying to get there for a specific time slot. Swiftqueue encapsulates what is so wrong with the nhs, restrictions and rationing.

January 16, 2024
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Rated 1 out of 5 stars

Impossible!

First I tried to register, only to be told I already had an account, despite never having used it before. So I went through Lost Password etc. Then I had to go through a clunky unhelpful procedure to make an appointment, finally giving up and using the phone instead!

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting that particularly the…

Disgusting that particularly the elderly have to be put through this ordeal to get a simple blood test! I have to have blood tests weekly due to my INR and weekly I see people, especially elderly and foreign people standing in a queue waiting for someone to help them. The NHS is having to employ people to sign people in… how can this be cost effective???
Shame on you NHS. You have gone backwards big time!!!

January 13, 2024
Unprompted review
Rated 1 out of 5 stars

Shambles of a system

Shambles of a system. GP surgeries need to educate staff on the system and communicate to patients in advance. Not all hospitals accept GP referral blood tests. I had my bloods taken December 15th still no record at the GP surgery I enquired they told me to call the hospital. I called the hospital they told me I need my GP to email to request results. That was a week ago now still heard anything and nothing on My NHS app. How is this a better system? If it ain't broke leave it alone imbeciles

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Unusable website can't book appointment

Very clunky website. Doesn't accept mobile numbers with a plus. You only find this out after pressing Submit. And then the website is stuck and you can't proceed, you have to start again. Then it says it's sending an activation code but it never arrives.

January 11, 2024
Unprompted review
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Rated 1 out of 5 stars

Web site user interface is very poor

The web site user interface is a complete nightmare that fails almost all of the W3C usability standards with no means of contacting tech support and no means of altering patient controls such as fonts, colours, contrast etc. The actual programmed workflow functionality: booking/moving/cancelling is really poorly designed and not immediately obvious, especially for anyone with sight defects or vision problems.

December 19, 2023
Unprompted review
Rated 4 out of 5 stars

I was referred by my GP

I was referred by my GP, booking was easy and I was seen on time. There was no-one to see on the way in, though; the machine to check in is easy for me, but people from other cultures were sometimes at a loss as to what to do because there was no-one to explain the procedure. (St James's Health Centre, London E17.)

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

Is this really paid for from our taxes? It is a scam.

Really? I live cross the street from hospital but I can't figure out how to book a blood test there. I tried my address, my location, my postcode, hospital name, GP surgery name, no. I always get results which are in different town anywhere between 8-15 miles away. I can't get to make this filter give me anything in my town.
I don't know if it is just Swiftqueue or another of long list of NHS failures but people running this should be fired for incompetence.

December 14, 2023
Unprompted review
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Rated 1 out of 5 stars

This software is beyond belief.

This software is beyond belief.

The data entry boxes are in a text so faint it takes two normal sighted people to read it on a decent size screen.

The 'greyed out' text is used in decent software to indicate not available - not so here. WHO checks out this stuff? No wonder the NHS is in such a bad state. Whatever idiot commissioned this software is letting down hard working people in the NHS.

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

This is the worst piece of technology…

This is the worst piece of technology the NHS has ever licensed. Cannot get basic filtering of clinics right in a search - I've just wasted 30 minutes trying to book a blood test in a clinic that should have take 1 minute and I'm now resorting to calling the clinic - it is not only useless but it's actually taking valuable time from these clinics that are over burdened already. It pulls in every clinic in London with lots jumbled dates and appointments. It's like tech from 1975 - absolute disgrace.

November 7, 2023
Unprompted review
Rated 1 out of 5 stars

A Systems to sabotaging NHS resources

Went for blood test in the Florence Nightingale Community Hospital, London Road, Derby, DE1 2QY and see that 8 technicians are waiting and only 2 person are there. If you look through the system no appointments available within next 4 days but the technicians have nothing to do and I know people are waiting to provide their blood sample. Same situation while visiting Royal Derby Hospital. It was much better when you can just walk in and you blood samples are taken. The whole bureaucracy and giving a third
party company big bucks for underutilising the much needed NHS resources. A Systems to sabotaging NHS resources

October 26, 2023
Unprompted review

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