Glovo App Reviews 7,944

BS response from support about Terms of service claiming that no subscription refund is provided unless you cancel it two days prior. Never had such an issue with any subscription service that was c... See more

If i could give no stars i would! Ordered from burger king - no food arrived Called burger king to find out where our order was to be told the driver couldn’t deliver it - asked for refund - told... See more

On Saturday evening requested delivery, included cash payment. Got on call with delivery guy with different app and went to meet him on street, took an order, paid with cash. On Monday was charged wit... See more

This is one of the worst customer service experiences I've ever had — if you can even call it that. There’s no way to contact a real person anymore. They’ve removed the live chat and phone support.... See more

The courier was 70 minutes late. I had to look for him using the map in the app because he couldn’t even enter the estate for 20 minutes. The order arrived completely cold. The compensation offered... See more

I placed an order with cash payment, received the order and paid the driver + tip. An hour later a second driver appeared with a duplicate order which I rejected as I had already received and paid fo... See more

If I could give zero stars, I would. I ordered at 1:00 AM, promised delivery in 50 minutes. At 2:15, the ETA magically jumped to 3:15. I tried to contact support — surprise! You can’t... See more

Serbia. They charged the same order twice. Second time just withdraw money from my connected card two months later. I'm trying to explain that that specific order (they gave me num of order) is alrea... See more

Absolutely appalling service and customer treatment. I've never experienced something like this, and I've been using glovo for ages in many different countries. I was told the order will arrive in 85-... See more

Yesterday I received an oat milk without a lid, extremely swollen (even though it wasn’t expired). The milk leaked all over my order, soaking the biscuits I had bought. When I contacted Glovo sup... See more

Never again. My order arrived as a complete disaster — totally inedible, and we had to throw the entire order in the bin. I provided pictures and a full explanation of what happened, but they clearly... See more

Omg this is the biggest scam app. These guys are cheats, thieves, scammers, fraudsters and all the other words i can use. If this was in the US they would have got multiple lawsuits and would have be... See more

It's terrible- used twice both failed but worse thing was second time waited for an hour and half and still kept changing delivery time but then cancelled order and still got charged even though they... See more

Twice they have refused to refund me they fail to deliver because they didn't have a ridere and cancelled the order. A month later after fealing with agents who only call to ask for starrs they st... See more

I made an order waited for it to be delivered the driver reached my location and decided to just turn back without giving me my order I reached out to the help center and Calvin who handled me didn'... See more

Unbelievable i have been waiting for more then 2 hours for the second time this week and they just cancel your order, never again

Добавьте возможность изменить адрес через чат если курьер еще не выехал на объект. Cannot change the address if you need to, even if the courier is not even at the store I texted them 1min afte... See more

Delivery and fees Euros 1,49 Estimated service cost Euros 3,49 The courier is now refusing to take the stars and asks you to go downstairs to pick up your delivery. So exactly what am I paying for??... See more

I ordered over €60 worth of food through Glovo and received only 4 sodas — no meals, no explanation. The driver blamed McDonald’s, McDonald’s blamed the driver, and Glovo refused to take full resp... See more

I ordered the micro needling. The company automatically put me on a Subscription. Good luck getting ANYONE to answer numerous texts pleading for a response. It took over a week to finally get it d... See more

Glovo offers scamming as a service, in Montenegro a courier claimed that he couldn’t find me when I was in front of the building in 39 degrees C waiting 7 min before just to avoid any confusion. He ca... See more

Seriously? A monthly subscription for premium serices. Yesterday I got charged for the next month and immediately contacted the support to say I don't need the subscription anymore and want a re... See more

My order didn't arrive last night so I reported it. My account has since been blocked, glovo won't tell me why outside of 'there are concerns about activity on your account's (I've only ever used it t... See more

I ordered 2 times. No problem. The third time I ordered. They accepted the order and 15 minutes later the restaurant cancelled because closed. 3 week waiting now to have a refund. 2 times already I cl... See more

Worst experience ever. Their estimated delivery time was 25 min. They updated it to bring my food in 2 hours later. I asked to cancel and get a refund, they told me "we can cancel but we keep your... See more

I ordered shoes on the app for 110€, the order never arrived, they've deleted my account (denying they did) and I never had the refund... It's a really bad service, you can't reach real support, they... See more

Scammers Used this app once only whilst on holidays in Spain. I ordered €71 of food to be delivered via the app. Food delivery time kept on being put back so I ended up contacting customer service... See more

charged my girlfriend and then myself for a prime subscription that we didn't have nor take out. I believe they may have had a data leak and are just denying it. agents refuse to resolve by refunding... See more

Had no problems with orders. Everything turned up on time as it should. The one time I did customer service said they couldn’t see my picture so I did it again as what he was asking for I couldn’t do... See more

Awful customer support, unable to talk with a person until the situation is not sustainable anymore, chatbot is useless When I ordered, the waiting time was 25-35min, and when I bought it, it changed... See more

The service is terrible, Glovo couriers are unfit for the job. On multiple occasions, I’ve had problems with them: they gave my order to a random person on the street, then after two hours of waiting... See more

Every time something is wrong. And when they make a mistake they dont want to pay you back instead give you glovo credits like anyone would want that after a bad experience

They cancel my order 3 hours later, after the restaurant has closed. And they even have the audacity of trying to convince me that a refund of what I've paid was enough compensation. Their agent... See more

Our delivery driver called Kayumba ate all of our McDonalds food. This guy is too hungry to accept orders. Please give him some food before he starts working

Never got my food. Glovo were happy to take my money but want me to contact the restaurant to get a refund. Don't seem to care at all that the restaurant didn't deliver the food. Avoid

My one and only experience. Ordered groceries still nothing an hour and a half after the items where supposed to come. Yet i got charged the delivery fee still because I cancelled lol poor poor servic... See more

They didn’t deliver all items and didn’t return my money. I raised different tickets but seems they dont follow up at all. I get no answer . They charged me for whole amount and they dont reply. I do... See more

This is a potential systematic fraud in my country, they charge me more than the actual value on the receipt. Double, not a little more, and then takes phone calls and messages and weeks to get the mo... See more

Waited over 4 hours for a delivery, being told by customer support ‘15 more minutes’ repeatedly, only to then have them cancel. Wasted an entire evening.

WORST service!!!! Multiple multiple times they have refused to refund me for the many many mistakes that their staff have made! Such a shame! They have been rude in their customer service and pick and... See more

I worked as a courier. I would never use them. Use Uber eats or just eat. They got rid of me and never put me down on the computer system as dismissed. Kept sending me emails like I was an employee. S... See more

WORST WORST WORST APP. CUSTOMER SERVICE IS HORRIBLE. NEVER GOT MY FOOD. WAS HOURS LATE SO CANCELED ORDER AND GOT CHARGED FULL AMOUNT

Cheap application and never order from this application if you are hungry because they will never deliver your food. I have experience the worst thing about this application.

Simply the worst delivery service there is..... Spain....what can I say.....the whole country is like this delivery service 👍

They don't do nothing to make the service better, Currier always lie, that they don't have cange.

The most overrated

Absolutely horrible experience with Glovo. I placed a late-night order, waited 40 minutes, only for them to cancel it saying the store was closed — even though I ordered while everything was still... See more

I had a terrible experience with Glovo in Serbia. I placed an order and half of it was missing, yet I was still charged for the full amount. There was no automatic refund, and I had to contact c... See more

An absolute joke of an app. First of all it’s so buggy that it just drives me crazy. You will spend 20 mins adding up a large order and the app is just going to reload with the shopping cart going em... See more

The driver cancelled the order in front of me. Stopped responding to texts. So I walked where he was sitting next to the building to talk to him and he started arguing in loops then yelling at me fo... See more