If I could give zero stars, I would. I ordered at 1:00 AM, promised delivery in 50 minutes. At 2:15, the ETA magically jumped to 3:15.
I tried to contact support — surprise! You can’t talk to anyone while the order is “in preparation.” The only thing you can do is cancel… and then they charge you anyway.

After canceling, I finally got to speak with not one, but two “agents”:

The first one closed the chat in my face after saying no refund.

The second opened a “case” with Glovo’s assistance team — and they told me I had to go in person to a government office in Barcelona and file an official report just to get my money back. Even after I refused, they keep sending me standard copy-paste replies, sometimes even in Portuguese, without ever answering my actual questions.

It’s now six days later, and I’m still stuck in this loop of automated nonsense.

Glovo’s customer service is a black hole of responsibility. Once something goes wrong, you’re on your own.
No help, no refund, no respect.

Save yourself the pain — delete this app before it ruins your night too.

— Hungry, tired, and officially done with Glovo.