I worked as a courier. I would never use them. Use Uber eats or just eat. They got rid of me and never put me down on the computer system as dismissed. Kept sending me emails like I was an employee. So bad that I can't even apply for Paro until they do. People move on!
I am not from Spain(They are a Spanish company so far as I know). They deal with finance autonomous and various other 'Financial' dealings! They are very keen to get money moan and complain. And try! To overcharge! I am not sure that the company is legit! In a nutshell avoid!
I have purchased a Laptop €144. Today was supposed to be delivered is the 22nd march 2021 I ordered it on the 3rd from France and live in Spain. No delivery bogus tracking number and an incorrect delivery date confirmation. Got to wait until the 29th Of March for a resolution I will hopefully amend accordingly!
Ordered a subscription T-Shirt service from Zavvi and in my order I received a Medium T-Shirt. When I clearly stated i wanted a XXXL one. To cut a long story short no customer service number to call a terrible online chatbot. Agents with no empathy whatsoever and the feeling that I was be labelled a liar. Posted the item back and was told to wait a further 14 days until my item was cleared with the returns dept. Then if I've not received an automated email saying the outcome to provide them with proof of postage which i did within the chatbot/agent discussion and it clearly states delivered! who's to say this wouldn't happen again so I cancelled the subscription. Terrible no wonder is not a high street brand anymore this is no way to conduct business.
July 17, 2020
Unprompted review
Reply from Zavvi
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue and can see from your account we are currently investigating this.
APPALLING APPALLING APPALLING... Very bad customer service i have called many times and your company has been nothing but trouble since day one since i transferred from life mobile. Was told the first time by Rob it would take 24 hours for management to reply never did.. Second time was told by Paul it would take 48 hours for management to reply never did.. And last time i called John answered said 24 hours and once again nothing. Since then i have opened a giff gaff account and not one problem! Payed twice in one month and then they tried to take out a further 2 payments in the same month. What are you playing at guys i am writing to Ofcom.. I am fed up and had enough..
October 19, 2017
Unprompted review
Reply from Plusnet
Hi Leo.
Thank you for taking the time to leave this feedback, it's really important to us as it helps us improve our service moving forward.
I'm really sorry to hear you've had a few problems with us. It's our policy for a manager to have contact with all of our customers looking to take an issue further. I can only apologise that this contact hasn't been made and I'd really like to get to the bottom if this for you!
It's definitely not normal practice for us to take more than one payment per month. We'd need to access your account to see what's gone on.
If you'd like us to look into this issue further, please send an email to 'mobile-help@plus.net' quoting 'Trustpilot Review' in the subject box.