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Review summary
Based on reviews, created with AI
Based on these reviews
If i could give no stars i would! Ordered from burger king - no food arrived Called burger king to find out where our order was to be told the driver couldn’t deliver it - asked for refund - told... See more
On Saturday evening requested delivery, included cash payment. Got on call with delivery guy with different app and went to meet him on street, took an order, paid with cash. On Monday was charged wit... See more
This is one of the worst customer service experiences I've ever had — if you can even call it that. There’s no way to contact a real person anymore. They’ve removed the live chat and phone support.... See more
The courier was 70 minutes late. I had to look for him using the map in the app because he couldn’t even enter the estate for 20 minutes. The order arrived completely cold. The compensation offered... See more
I placed an order with cash payment, received the order and paid the driver + tip. An hour later a second driver appeared with a duplicate order which I rejected as I had already received and paid fo... See more
If I could give zero stars, I would. I ordered at 1:00 AM, promised delivery in 50 minutes. At 2:15, the ETA magically jumped to 3:15. I tried to contact support — surprise! You can’t... See more
Serbia. They charged the same order twice. Second time just withdraw money from my connected card two months later. I'm trying to explain that that specific order (they gave me num of order) is alrea... See more
Absolutely appalling service and customer treatment. I've never experienced something like this, and I've been using glovo for ages in many different countries. I was told the order will arrive in 85-... See more
Yesterday I received an oat milk without a lid, extremely swollen (even though it wasn’t expired). The milk leaked all over my order, soaking the biscuits I had bought. When I contacted Glovo sup... See more
Never again. My order arrived as a complete disaster — totally inedible, and we had to throw the entire order in the bin. I provided pictures and a full explanation of what happened, but they clearly... See more
Omg this is the biggest scam app. These guys are cheats, thieves, scammers, fraudsters and all the other words i can use. If this was in the US they would have got multiple lawsuits and would have be... See more
It's terrible- used twice both failed but worse thing was second time waited for an hour and half and still kept changing delivery time but then cancelled order and still got charged even though they... See more
Twice they have refused to refund me they fail to deliver because they didn't have a ridere and cancelled the order. A month later after fealing with agents who only call to ask for starrs they st... See more
I made an order waited for it to be delivered the driver reached my location and decided to just turn back without giving me my order I reached out to the help center and Calvin who handled me didn'... See more
Unbelievable i have been waiting for more then 2 hours for the second time this week and they just cancel your order, never again
Добавьте возможность изменить адрес через чат если курьер еще не выехал на объект. Cannot change the address if you need to, even if the courier is not even at the store I texted them 1min afte... See more
Delivery and fees Euros 1,49 Estimated service cost Euros 3,49 The courier is now refusing to take the stars and asks you to go downstairs to pick up your delivery. So exactly what am I paying for??... See more
I ordered over €60 worth of food through Glovo and received only 4 sodas — no meals, no explanation. The driver blamed McDonald’s, McDonald’s blamed the driver, and Glovo refused to take full resp... See more
I ordered the micro needling. The company automatically put me on a Subscription. Good luck getting ANYONE to answer numerous texts pleading for a response. It took over a week to finally get it d... See more
Glovo offers scamming as a service, in Montenegro a courier claimed that he couldn’t find me when I was in front of the building in 39 degrees C waiting 7 min before just to avoid any confusion. He ca... See more
Seriously? A monthly subscription for premium serices. Yesterday I got charged for the next month and immediately contacted the support to say I don't need the subscription anymore and want a re... See more
My order didn't arrive last night so I reported it. My account has since been blocked, glovo won't tell me why outside of 'there are concerns about activity on your account's (I've only ever used it t... See more
I ordered 2 times. No problem. The third time I ordered. They accepted the order and 15 minutes later the restaurant cancelled because closed. 3 week waiting now to have a refund. 2 times already I cl... See more
Worst experience ever. Their estimated delivery time was 25 min. They updated it to bring my food in 2 hours later. I asked to cancel and get a refund, they told me "we can cancel but we keep your... See more
I ordered shoes on the app for 110€, the order never arrived, they've deleted my account (denying they did) and I never had the refund... It's a really bad service, you can't reach real support, they... See more
Scammers Used this app once only whilst on holidays in Spain. I ordered €71 of food to be delivered via the app. Food delivery time kept on being put back so I ended up contacting customer service... See more
charged my girlfriend and then myself for a prime subscription that we didn't have nor take out. I believe they may have had a data leak and are just denying it. agents refuse to resolve by refunding... See more
Had no problems with orders. Everything turned up on time as it should. The one time I did customer service said they couldn’t see my picture so I did it again as what he was asking for I couldn’t do... See more
Awful customer support, unable to talk with a person until the situation is not sustainable anymore, chatbot is useless When I ordered, the waiting time was 25-35min, and when I bought it, it changed... See more
The service is terrible, Glovo couriers are unfit for the job. On multiple occasions, I’ve had problems with them: they gave my order to a random person on the street, then after two hours of waiting... See more
Every time something is wrong. And when they make a mistake they dont want to pay you back instead give you glovo credits like anyone would want that after a bad experience
They cancel my order 3 hours later, after the restaurant has closed. And they even have the audacity of trying to convince me that a refund of what I've paid was enough compensation. Their agent... See more
Our delivery driver called Kayumba ate all of our McDonalds food. This guy is too hungry to accept orders. Please give him some food before he starts working
Never got my food. Glovo were happy to take my money but want me to contact the restaurant to get a refund. Don't seem to care at all that the restaurant didn't deliver the food. Avoid
My one and only experience. Ordered groceries still nothing an hour and a half after the items where supposed to come. Yet i got charged the delivery fee still because I cancelled lol poor poor servic... See more
They didn’t deliver all items and didn’t return my money. I raised different tickets but seems they dont follow up at all. I get no answer . They charged me for whole amount and they dont reply. I do... See more
This is a potential systematic fraud in my country, they charge me more than the actual value on the receipt. Double, not a little more, and then takes phone calls and messages and weeks to get the mo... See more
Waited over 4 hours for a delivery, being told by customer support ‘15 more minutes’ repeatedly, only to then have them cancel. Wasted an entire evening.
WORST service!!!! Multiple multiple times they have refused to refund me for the many many mistakes that their staff have made! Such a shame! They have been rude in their customer service and pick and... See more
I worked as a courier. I would never use them. Use Uber eats or just eat. They got rid of me and never put me down on the computer system as dismissed. Kept sending me emails like I was an employee. S... See more
WORST WORST WORST APP. CUSTOMER SERVICE IS HORRIBLE. NEVER GOT MY FOOD. WAS HOURS LATE SO CANCELED ORDER AND GOT CHARGED FULL AMOUNT
Cheap application and never order from this application if you are hungry because they will never deliver your food. I have experience the worst thing about this application.
Simply the worst delivery service there is..... Spain....what can I say.....the whole country is like this delivery service 👍
They don't do nothing to make the service better, Currier always lie, that they don't have cange.
The most overrated
Absolutely horrible experience with Glovo. I placed a late-night order, waited 40 minutes, only for them to cancel it saying the store was closed — even though I ordered while everything was still... See more
I had a terrible experience with Glovo in Serbia. I placed an order and half of it was missing, yet I was still charged for the full amount. There was no automatic refund, and I had to contact c... See more
An absolute joke of an app. First of all it’s so buggy that it just drives me crazy. You will spend 20 mins adding up a large order and the app is just going to reload with the shopping cart going em... See more
The driver cancelled the order in front of me. Stopped responding to texts. So I walked where he was sitting next to the building to talk to him and he started arguing in loops then yelling at me fo... See more
1.1
Bad
8K reviews
No support
No support. It is incredible that this company is allowed in an European country to have NO SUPPORT and no responsibility.
It happens in Romania.
This is a huge legal problem
July 7, 2025
Unprompted review
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They don’t solve problems
If something is missing, they are not going to help. The only option is the refund. There’s more, if you don’t accept the refund — they’ll just stop replying you. — there’s an open space for a better delivery company for 100%
July 28, 2025
Unprompted review
Stay away from this company
Stay away from this company. They are scammers. They charge me for glovo prime every month but the service was never activated. I request to close my account twice already and nothing. They still charge me.
July 28, 2025
Unprompted review
They cancel my order 3 hours later
They cancel my order 3 hours later, after the restaurant has closed.
And they even have the audacity of trying to convince me that a refund of what I've paid was enough compensation. Their agent even said to me with a straight face that they were sorry that their "solution" was not to my liking.
What solution?
July 28, 2025
Unprompted review
Got double charged
Got double charged, the Glovo app is quite broken. And there is no place to call or message if there is a problem - they made it very difficult to reach them. Horrible.
July 28, 2025
Unprompted review
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I ordered over €60 worth of food…
I ordered over €60 worth of food through Glovo and received only 4 sodas — no meals, no explanation. The driver blamed McDonald’s, McDonald’s blamed the driver, and Glovo refused to take full responsibility.
Instead of sending the missing food, they offered partial credit I can’t even use, because I’m not from this country. I asked for a full refund to my card, and they refused. Support was useless — they kept repeating the same lines and refused to escalate my case to someone who could actually help.
I’ve had to contact my bank’s fraud department just to try and get my money back. This app is a scam, plain and simple. Zero accountability, zero service, and zero respect for customers.
July 26, 2025
Unprompted review
Waited for hours and it got canceled
Waited for hours and it got canceled
July 26, 2025
Unprompted review
It's terrible- used twice both failed…
It's terrible- used twice both failed but worse thing was second time waited for an hour and half and still kept changing delivery time but then cancelled order and still got charged even though they have no delivery drivers. Literally rubbish €52 wasted
July 19, 2025
Unprompted review
This is a potential systematic fraud in…
This is a potential systematic fraud in my country, they charge me more than the actual value on the receipt. Double, not a little more, and then takes phone calls and messages and weeks to get the money back (if at all!!)
July 24, 2025
Unprompted review
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Inexisting delivery service
After 1.5 hour of waiting for pizzas, we had to pay for a taxi to pick-up our orders ourselves. Needless to say that they were cold... Someone called us but impossible to know when we could get our delivery and what had happened
One week later someone calls me and asks me to contact them thread the app. when I do this Glovo tells me that nobody called... If you call back the number, an answering machine tells you you should contact them through the app.
NEVER use this service!
July 18, 2025
Unprompted review
Добавьте возможность изменить адрес…
Добавьте возможность изменить адрес через чат если курьер еще не выехал на объект.
Cannot change the address if you need to, even if the courier is not even at the store
I texted them 1min after submitting the order
Told me I couldn’t cancel either unless they kept the money for the order( which was “ already prepared” but apparently still showing “in progress” after the courier arrived to the shop( as I agreed to keep the original address and was lucky my partner was home)
Will not use again.
July 22, 2025
Unprompted review
Food Very Late, Very Cold
The company delivered the food very late and it was very cold. If the company cannot get close to the time it estimated, they should allow you to cancel and get a full refund. When service works, great. When it doesn’t, Glovo customer service is trash.
July 20, 2025
Unprompted review
Muy satisfecho con el servicio
We had a disappointing food delivery, but Glovo’s customer service – especially Alejandra – completely turned the experience around.
She was kind, professional, and genuinely helpful from start to finish.
Great to see real customer care still exists. Thank you Alejandra – 5 stars to you and the
—————————
Tuvimos un problema con un pedido, pero la atención al cliente de Glovo – y especialmente Alejandra – fue impecable.
Fue amable, profesional y muy atenta en todo momento.
Es un placer ver que aún existe un servicio al cliente tan humano. ¡Gracias Alejandra, te mereces todas las estrellas!
July 19, 2025
Unprompted review
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Paid for Missing Items — Glovo’s Support Made It Worse
I had a terrible experience with Glovo in Serbia. I placed an order and half of it was missing, yet I was still charged for the full amount. There was no automatic refund, and I had to contact customer support myself — which already tells you something.
It took them over two days to respond, and when they finally did, I got a generic, cold reply with no apology, no empathy, and no real effort to fix the situation. The whole thing felt like they simply didn’t care.
This was my last straw. The service is unreliable, support is unhelpful, and the app clearly prioritizes profits over customer experience. I’ve deleted my account and won’t be using Glovo again.
Do yourself a favor and avoid it.
July 13, 2025
Unprompted review
I will proceed directly to the matter…
I will proceed directly to the matter at hand. It is advisable to approach orders with caution, as there is a significant risk of being overcharged without any form of compensation. Furthermore, there is the potential to receive a product that bears no resemblance to what is advertised. While Glovo may offer convenience when operational, the long-term risks may outweigh the benefits. The stress and time required to recover overcharged funds, or to accept items of inferior quality that were delivered without prior consent, can be considerable. This situation reflects a lack of consideration for customers and may be perceived as modern-day coercive practices.
July 13, 2025
Unprompted review
This is the first app choice when…
This is the first app choice when travelling to Spain from the UK...but I'd advise travellers to look elsewhere before using. It is without doubt the slowest, most inaccurate and unreliable app I've ever used when travelling. I thought I'd give it a second go after an initial poor experience but Glovo decided to live up to their previous poor expectations and ruin my order.
I placed an order for two children to be delivered to a well known and local hotel in the Benidorm area. App accepted and confirmed order before giving an expected delivery time. As we were staying in a hotel, I have additional information for the recipient- ie name and collection point ( hotel foyer). Order was accepted, confirmed and a delivery time was assigned. Fast forward 25 minutes and two disappointed children wondering where there food was as they awaited delivery as the recorded collection point. Another 10 minutes passed, followed by another 15 minutes before an email was received informed us that....."order was cancelled".
Zero information as to why!
My opinion and experience would say AVOID this utterly crap service, especially if you're an Irish/UK visitor to the area.
It's a one star got Glovo. It would be zero stars but the system wouldn't allow it.
Read all the previous reviews to this one and you'll understand why they are so CRAP
July 10, 2025
Unprompted review
A special good mention to Whitecedes
A special good mention to Whitecedes. She has made my experience so seamless. I actually made a mistake during my order but she took me through the order so professionally yet so bubbly at the same time. I'm so happy and contented.
Thank you Whitecedes.
July 9, 2025
Unprompted review
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Awful service
Simply an awful service. Ordered at 22:00, ETA was 22:45. Then they kept updating the ETA until it reached 00:20 (so 1h30 late).
When trying to contact both the carrier or their customer support they do not reply.
If i try to cancel the order the button simply does not work.
Its a scam. Do not use this service.
July 8, 2025
Unprompted review
Awful customer support
Awful customer support, unable to talk with a person until the situation is not sustainable anymore, chatbot is useless When I ordered, the waiting time was 25-35min, and when I bought it, it changed to 45-55. Finally, my order arrived in 1h05 (30min late), and without an item. A joke... not using this service anymore.
July 6, 2025
Unprompted review
charged my girlfriend and then myself…
charged my girlfriend and then myself for a prime subscription that we didn't have nor take out. I believe they may have had a data leak and are just denying it. agents refuse to resolve by refunding and state I dont have a subscription. I will be deniuncing this with policia nacional.
July 6, 2025
Unprompted review
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