This is one of the worst customer service experiences I've ever had — if you can even call it that. There’s no way to contact a real person anymore. They’ve removed the live chat and phone support. Now, you're stuck messaging a chatbot that takes hours (or longer) to respond and never actually helps.
Serious warning: If you place an order over €60, they may claim there was a payment error. When you try again, they charge you twice oh and good luck getting your money back. They simply keep the money and ignore your complaints.
There is no accountability, no support, and no resolution. This app is not trustworthy and should be avoided at all costs.