Glovo Reviews 974

How do I put this politely the absolute disappointment time and time again with Glovo, nothing to do with the restaurant! The driver reported delivering my food 15/20mins before actually turning u... See more

Stay away, they are THIEFS! They did not deliver the ordered items multiple times and refused to refund with an annoying template message. They recently don't do live customer service anymore becaus... See more

Glad to see that I am not the only one to think the customer service is baaad Been using the service for pas 3 years straight Considering changing now and not using them anymore Issu... See more

The company has a major customer issue due to lack of care or lack of actual customer support. I have used Glovo for 6 months and also a prime member. I have finally given up with orders incorrect a... See more

I recently placed an order and was charged a €2.50 "bad weather" fee, despite the fact that the weather was sunny and 30°C at the time. When I contacted customer service, I was told the charge was ap... See more

As a first time user, it felt aa a scam! I ordered at my hotel where I was staying in Madrid, specifying the name of the hotel in my address. I went downstairs while the app was saying "40 seconds to... See more

I placed an order with McDonalds in Rota, Spain. The order arrived at my house, I took it from the courier and brought it inside and set the bag on the table. After a few seconds, I noticed a huge p... See more

Could not deliver my order on time - kept shifting the delivery window to say “on time”, in the end I had to leave for an appointment and they refused to cancel the order, so I had to pay for it, and... See more

Absolutely awful experience with this service, we was in barcelona on holiday and we decided to order a mc donalds because it had got late which never materialised amd we ended up loosing 64€ we did c... See more

Glovo sucks, guys. Their customer support doesn't support. (At least in Spain or Montenegro). When I reached out on two different occasions due to their mistake, they just ignored me and said that t... See more

Glovo is the dung of the earth in their thieving ways charging for items that are not complete in grocery orders and sending out partial orders such as a half chicken versus your order showing a whole... See more

I have been using Glovo for 4-5 years with a premium subscription. Recently I received the same dish twice with burned, inedible vegetables. I provided clear photos and opened two support cases. B... See more

It's a scam. I never registered for their membership (or if i did it was a misclick), but they charged me for 1 year without ever telling me. So i paid 12 times (12 months) without ever using their... See more

If I could give it 0 stars, I would. I had to wait 3 hours for a pizza order. I ordered just after 7pm, delivery time was set to latest 8pm. It kept moving to later and later. Eventually the courier p... See more

Same experience as a lot of users here. In Madrid city center. I ordered food and never receive it, but int the app it appears as delivered. Really feels like a scam. I contacted my bank to try and d... See more

Too many hidden fees!! I understand paying for delivery if I'm not subscribed to glovo prime.... but why charge me EXTRA fees for a smaller order?? I am one person living on my own!! I cant order thre... See more

Worst experience ever! They keep missing products and delivering less products than what I ordered! When I talk with them, they offer no refund and no solution! As for now, I have lost 50 euros of pro... See more

Lately I almost never use the app. The quality dropped. Pretty much every time I order something it says it will arrive at X hour, and then the delivery time changes multiple times. You end up waiting... See more

Terrible service. Very late delivery (over 1.5 hours late) and no way to cancel order, get a refund, or contact customer service. Honestly this is a scam and should be investigated

Terrible custoemr service. Whether you get your order is always a maybe and there s no icnentive for anything to be good, timely or even arive at all. They'll take your money and then you're on your o... See more

I regularly order from a supermarket through Glovo. During my last two orders, I received damaged eggs. While they refunded me the first time, they refused to refund the second time (a few days late... See more

I have ordered food from a supermarket chain through Glovo. At first it was very convenient but after a while I received damaged items time after time. I also got a refund for that. I even informed G... See more

Ordered food for 50 Euros, non of it arrived. The driver wrote some nonsence about not finding the address. We could se his position far from us. Tried setting up an easy to find point to meet him. He... See more

Scam, dont use this app, order got cancelled while i was waiting outside my hotel for the courrier, no refund either. This has to be illegal

They are not responsible for what they deliver. Receive a wrong item and their support will tell you to go to the shop yourself and change it. Even for premium accounts!

I have just ordered a pizza. In the glovo app est. arrival time was saying in 30 min. 40 min. After still the pizza was waiting to be picked up then i cancelled my order. Now they say according to bla... See more

In Valencia, Spain. They brought me the order incomplete and even though I told the driver is incomplete customer service refused to refund the money. Awful company.

This company is just a joke. We made a big order in Spain. First part of the order came in time but the courier came with scooter, so he didn’t have the whole order with him. He said he’s going... See more

its a scam, i order on burger king in barcalona the food never show up and they charge money from my paypal. now i am gonna report the company to the police

The worst experience ever. Disappointed with the service. My order was not delivered and my 74 euros were not refunded. The support team stopped responding to my messages.

If I could have put less than one star I would have, ordered Asia food, it got delivered but it was not our order, sent messages last night, n all day today, no refund given, and no meal last night,... See more

Scam! Ordered day before, canceled on last minutes of delivery! No information or support or apology! Horrible.

Glovo has tried 10 times to withdraw unapproved payments from my credit card. Be aware!

Never order here. They don’t deliver and support is useless and do not answer as well. They do not want to give us money back

Would have given it a zero if i could. Put in an order with dial a prix , they messed it up but Glovo did not want to know. As a holiday maker it was my first try at glovo and it is my last.

Over an hour to arrive and absolutely freezing cold food. Total waste of time.

Food 2 hours late and still waiting … why would you take my order if you have no drivers?????? Shocking!!

Awful experience, goods not delivered with the pick up service, no explanation by the support service (mostly robots or humans transferring requests to robots), no refund… A total scam, to be avoided... See more

Criminals. You stole from me. Give me my money back.

I ordered two boardgames in November from Aliexpress and now mid february, I have still not received them. Glovo tried to deliver the package 2 days in a row, when I was away. After that I contacted... See more

The couriers are always late and if they do deliver there is always missing products and in my case this time they even marked my food as delivered while it was not, and when i tried to contact the c... See more

Very amator. I ordered food with Glovo app. At 22:02. They accepted my order. I waited 40 minutes but no sign of food. So I called the restaurant and they said we are closed and they can’t deliver... See more

Even i write my official adress on the order (which on bills and on rental contract) glovo maps show different adress. And they canceled my order due that , and did not refund my money back. Worst ser... See more

Dreadful, avoid at all cost. Had part of my order missing twice already, both times I was not refunded. They also show closed restaurants as available on the app. This means you end up ordering, waiti... See more

Simply an awful service. Ordered at 22:00, ETA was 22:45. Then they kept updating the ETA until it reached 00:20 (so 1h30 late). When trying to contact both the carrier or their customer support th... See more

Something is absolutely wrong at the moment with Glovo.. There is waiting time for 90-190 min and after 3 hours the food comes with a poor guy on bicycle who need to drive up the mountain. Looks like... See more

Arrogant lazy couriers don't bring stuff to the door (I might as well pick it up myself) Customer service arrogantly reveals they're not required to after 5 non compensated complaints. Done wit... See more

Glovo is the most ridiculous delivery app available. They are taking these fraudulent scammy tricks to an entire new level. Each time we place an order, they tell us something like "Deli... See more

Hello Glovo team, On your desktop website, the product search box has a serious usability issue. If a user types quickly (like writing “milk”), the input lags or skips letters — so the res... See more