There’s no way to cancel an order and get your money back, even if the order never arrives. On top of that, they’ll charge you an extra cancellation fee.

I placed an order through Glovo that was delayed by almost an hour beyond the estimated delivery time and still hadn’t arrived. I contacted support to cancel, and a Glovo representative assured me I would receive a full refund. However, not only did I not get my money back, but they also charged me a cancellation fee on top of it.