Stradivarius Reviews 5,300

Wish I had researched reviews before ordering. Ordered pair of boots. Conflicting messages on the tracker. One message saying arrives Saturday but an additional message saying order being prepared. Si... See more

ORDER NUMER 50347357231 did not arrive and no refund. Cannot track under "manage my order" as details completely disappeared, like non-existent. The contact number and email address for Customer Ser... See more

Disgusting!! Returned items a few weeks ago & NOTHING, no refund etc. Chased several times getting fobbed off every time. I actually believe now that I will never get my money back. Will NEVER purchas... See more

I escalated my complaint and they referred me to their whatsapp page, I have 6 pages of ignored messages on this app. I guess I'll have to take legal action to get the 58 euro refund I was promised on... See more

Shame there is no ZERO stars. I ordered items online on September 12th. They were delivered on September 17th but the package was so badly damaged that I photographed it while the courier wai... See more

Hello, from order number 50345202389 two things are missing - Oversize hooded puffer jacket gray, Long oversize coat gray. Please refund my money. This is my first order from you and I am very disappo... See more

Hello, two items are missing from order number 50345202389 - a bowling bag with faux leather in heart color, a short faux sheepskin coat in ecru color. I ask for a refund. I am writing a second review... See more

My order was expected to be delivered today on 9/22/25, however the order status shows that the order has not even been shipped. Reached out to customer service via chat twice and was told that my ord... See more

Just had to write a review after today’s visit with my daughter to Stradivarius at Westfield Stratford. The sales assistants are so miserable, rude and unhelpful. I’m astounded they’re still employed... See more

Delivery to store was due on Monday 29th, on sign of an email confirming the delivery was ready to collect, called into store and was informed by the store manager that the delivery would never arrive... See more

Refund authorised on 23rd Sep, today is 13th Oct and I'm still waiting😡 CS is 1/10, a no reply email address and a robot on Whattsapp

I had a very frustrating experience trying to shop on this store’s website. The site is barely functional—pages don’t load properly, links are broken, and it’s completely unresponsive. It's hard to be... See more

Firstly the website has awful UX making looking for anything incredibly difficult. Secondly it wouldn’t let me put in my address without a house number when I don’t have one. Then it took about 5 days... See more

Terrible experience and still not resolved. No way of making contact. Paid £211 for presents for daughter which never arrived. App account says they were delivered and they weren’t. Can anyone advise?... See more

What an absolute joke of a company. Customer service is beyond awful, dismissive, robotic, and clearly clueless about the Consumer Rights Act 2015. I was sold a faulty item, provided clear evidenc... See more

I simply cannot understand as to why this store will let people like up for ages when there are plenty of empty changing cubicles. It's not only frustrating.... it was hot and so many people just lef... See more

Never buy this product online! They make the return process extremely difficult. When we order online, they don’t send any proof of payment or purchase via email. Their website doesn’t support the ret... See more

Terrible company! Ordered a cardigan, received a denim mini skirt. Contacted customer services who basically said send the skirt back then we will refund you for the cardigan as it’s now out of sto... See more

Terrible customer service. Ordered online a week ago for an item I wanted for holiday. It was due to be delivered into store on Monday 14th July. It finally arrived in store on Friday 18th July - wh... See more

Such rude staff at Stradivarius in Lakeside. Spent £300, the woman on the till never acknowledged me, continued laughing and joking with her colleague, threw my items in a bag, rolled her eyes when I... See more

Order Number: 50285344357 This has been one of the most frustrating experiences I've ever had with online order. I placed my order nearly two months ago and still haven’t received anything. I’ve... See more

Tried to return an order made as a guest 50227650676, guest returns portal won’t let you submit a return and was left on hold by the ai chat bot waiting to be put in touch with a human. Simply trying... See more

Absolutely useless company. My order never arrived trying to get a refund is proving a nightmare. Spent 3 hours on live chat to JP & John, absolutely incompetent company and so called custom... See more

My experience of going to store in Italy is good , no problem. I usually buy clothes online from other brands too. BUT STRADIVARIUS website is so terrible. I have been buying from you guys since 2023.... See more

Placed an order 50310378291 and when my order arrived one of my three coats was missing. The bag was wide open upon delivery. I’ve tried using the chat to contact someone at the company and waited hou... See more

Terrible, been trying to contact them for a week. Phone and email do not work, only the horrible chat bot and a bit on wattsapp. Once refunded I will never be ordering from them again.

If I could give them no stars, I would. First and last time ordering from them. Placed an order and 2 out of the 3 items came defective. I tried to get through to online customer service... See more

I visited Stradivarius in Amsterdam. So Many people were in line for the fitting room, so I tried on a hacker outside of the fitting room. Unfortunately, a staff member told me to get in line for the... See more

hello, order 50202622490 i recently purchased the ‘short double-breasted high neck coat’ but i received the regular ‘short double breasted coat’. i was really hoping to bring it with me on my... See more

If the rate can give me 0 i will do it because the customer service are very bad i have never see like that. Since Friday i was chating with them to solve my problem nobody answer me they don t have... See more

I ordered a gift card for a friend from Stradivarius and the link in the mail to bind the gift card to her account is not working. I contacted the helpdesk but they keep insisting I just have to cli... See more

Received a faulty item 10.09 did not realise the item was faulty removed the tags. Came to wear this 11.09 and realised the material was pulled in multiple places down left side of leg. contacted cu... See more

I placed my first…and last…order with this company. I ordered three items, all jewelry/accessory type items. They arrived, just thrown into a soft envelope mailer, with zero packaging.... See more

Order #50283606507 Catastrophic experience. I placed an order on the Stradivarius Australia website on June 8, 2025, and requested a return for an item on June 24, 2025. The return parce... See more

If I could give 0 stars , I would. Extremely disappointing experience with customer support of Stradivarius. I never recieved the order and I do not know how to get my money back. I have contacted the... See more

22/08/2025 - rating updated Support to return provided following this review which subsequently has been good Stradivarius. Thank you. However, please provide help contact details on your s... See more

I ordered a pair of jeans from Stradivarius during their sale, expecting a new item. What I received had visible signs of wear, dirty areas around the pockets, and was missing one of the original... See more

I had to order online because they don’t sell petite in stores. While ordering, I selected petite but the order confirmation 50258042338 didn’t reflect that. I immediately contacted the customer servi... See more

Appalling customer service. My daughter bought a coat and the belt broke off after just a few months. The store refused to return it with a receipt and full proof of purchase. Don't buy anything ex... See more

I would give 0 stars if I could. I have ordered in the past and never had a problem until my most recent order which has put me off ordering from here for life!! Order was delivered on 16th August and... See more

I’d give it zero stars if I could. The customer service is hands down the worst!! I’ve had two incidents now. Never order online from this company. I also went to return stuff in store today and I ret... See more

Product arrived with several holes. I returned it straight away. After over 14 working days I still haven’t received a refund and they’re now saying it could be another 14 days.

I had a terrible experience at the Stradivarius White City (London Westfield) store on 2nd September 2025. I was double-charged for one pair of jeans at the self-checkout. When I went back for... See more

This is the worst store I’ve ever been in. The changing rooms had about 20 people queuing for them. We decided to pick up 2 dresses for my daughter’s work function without trying them. We then waited... See more

My order was marked as delivered on 7th August, but Evri left it on the floor outside the main doors of my apartment building, right by the street. No attempt was made to deliver to me personally,... See more

I ordered two items with a value of 126£ on Thursday 25th. The delivery date was meant to be Saturday 27th, however I received a message from Evri on Friday 26th saying that it was out for deliver... See more

I ordered a bag “contrast shopper bag” in black, in the description it said the width was 17.7inches and depth 5.9inches as i wanted to fit my laptop(15.6Inches) and a few books. This “17.7 inch” bag... See more

Checked stock on line, went to store, never stocked it nor wil.. waste of journey and staff could not care less

No return points in the area + store is closed, completely ignore you and won’t even deduct the refund costs or change the post carrier. There are literally post offices in the street but I can’t go... See more

order 50202622490 i recently purchased the ‘short double-breasted high neck coat’ but i received the regular ‘short double breasted coat’ (its missing the neck buttons). Unfortunately the website... See more