TP

TP

United Kingdom

Reviews

Review of Stradivarius

Rated 1 out of 5 stars

Such rude staff at Stradivarius in…

Such rude staff at Stradivarius in Lakeside. Spent £300, the woman on the till never acknowledged me, continued laughing and joking with her colleague, threw my items in a bag, rolled her eyes when I said there was a mark on a pair of trousers - the only time she spoke to me was the say £299. No please no nothing. I asked her if she was going to say please, her answer was “why”. Reported to her manager who did nothing. I am quite shocked

September 6, 2025
Unprompted review

Reply from Stradivarius

Hello, We’re sorry to hear that your experience wasn’t satisfactory. We are continuously working to improve and hope to offer you a better experience in the future.
Kind regards.

Review of TUI

Rated 1 out of 5 stars

Return flight wasn’t available to book…

Return flight wasn’t available to book via site although I could see flights if booked separately. Sales team quite unhelpful and trying to charge an additional £800 to get the return flight booked through them. Had to book 2 one ways in the end. Made a simple process very difficult.

Can’t get through to special assistance line - continuously engaged

July 10, 2025

Reply from TUI

Hi Tara,

Thank you for your review. We're sorry to hear you experienced some difficulties during the booking process.

After checking the booking reference you provided, we can confirm that a return flight was successfully booked and not two separate one-way tickets. We’re glad you managed to get everything sorted in the end and hope you’re looking forward to your trip.

Regarding your attempt to reach our Welfare (Special Assistance) Team, we apologise for the inconvenience caused. You can contact them directly on 0800 145 6920, and they’ll be happy to help with any support you may need.

Kind Regards and many thanks,

Mik

Customer Support Team


TUI GROUP

TUI UK & Ireland