Elena Pinto

I had a terrible experience at the Stradivarius White City (London Westfield) store on 2nd September 2025.

I was double-charged for one pair of jeans at the self-checkout. When I went back for help, the General Manager refused to assist, ignored my proof of payment, refused to check CCTV, and even declined to give her name. Instead of resolving the issue, I was treated with hostility in front of my friends, which left me feeling profiled and humiliated.

I ended up being forced to pay again for the same item. While my bank eventually refunded the duplicate payment, Stradivarius customer service has only sent me generic, template replies and has not offered any compensation for the distress, inconvenience, and poor treatment I experienced.

This was one of the worst retail experiences I’ve ever had. Stradivarius needs to take accountability, train staff properly, and treat customers with respect.

I bought an item on Vinted that turned out to be 100% counterfeit. I submitted a return request within the stated timeframe (while the “check your order” window was still active), but the seller refused the return, and Vinted released the payment anyway.

I provided detailed evidence to support my case, and my bank conducted a full investigation, ultimately refunding me in full due to the item being counterfeit and Vinted failing to act.

Now, instead of addressing the fraudulent behaviour of the seller, Vinted is threatening to block my account and has refused to respond to any of my emails, including those to their Legal and Press teams.

This is not only deeply unprofessional, but also raises serious concerns about Vinted’s handling of counterfeit goods and their treatment of buyers who use their right to a chargeback when the platform fails to provide protection.

Buyers deserve real protection — not threats for standing up against fraud.