Bruce Bruno

My order was marked as delivered on 7th August, but Evri left it on the floor outside the main doors of my apartment building, right by the street. No attempt was made to deliver to me personally, and no safe place was authorised. Unsurprisingly, the parcel went missing.

I contacted Stradivarius immediately, providing the delivery photo which clearly shows it was not delivered to me. Despite chasing almost every other day for nearly a month, I still haven’t received a refund or any proper response. Evri’s tracking confirms the parcel was left in an unsafe, public location and therefore was never delivered to me.

The lack of communication and resolution from Stradivarius is unacceptable. I expect a prompt refund given the circumstances.