Emily Suggitt

Received a faulty item 10.09 did not realise the item was faulty removed the tags. Came to wear this 11.09 and realised the material was pulled in multiple places down left side of leg. contacted customer service to ask for a refund and was told they could not refund clearly they are not aware Consumer Law 2015 act overrides the unfair T&Cs this company tries enforcing onto people. I tried explaining i wanted to have a refund to order a pair of non damaged pants this again was refused by the customer service team. CLEARLY happy to take your money but not fix any issues. I tried contacting someone else on the customer service team through whats app and i am currently being ignored. I have never ever received a worse customer service experience from a company. LACK OF KNOWLEDGE OR CARE FOR CONSUMER RIGHTS AND HAPPY TO LET CUSTOMERS PAY FOR FAULTY DEFECTED ITEMS.

Update: again refusing to refund this faulty item they sold me. I will never shop with Stradivarius again. Customer service argue back with you highly unprofessional disgusting service.

Absolutely atrocious customer service.
Taken payment 2 times with no booking made.

Been passed from pilar to post and still £300 pound out of pocket. The women in customer services hung up the phone when I said I wanted this sorted today.

Do not book with them!

Ordered a bed on the 3rd of November. Given an ETA 30th November. This then changed to December 9th I emailed them to ask if this would definitely be delivered as I didn’t want to be without a bed for Christmas received an email today saying ETA February 9th yet when I go to purchase this bed again it gives people an ETA of 23rd December. Absolutely disgusting misleading and false advertising and after reading a massive amount of reviews saying the same things I’d avoid ordering anything from the range.

Francesca was absolutely amazing after being on a live chat with another person just before hand who told me my situation could not be resolved I then started a new chat with Francesca who helped and sorted out my problem within minutes . Great help , extremely friendly thankyou Francesca for being able to sort out my dilemma x