Ken Hampson

I escalated my complaint and they referred me to their whatsapp page, I have 6 pages of ignored messages on this app. I guess I'll have to take legal action to get the 58 euro refund I was promised on 23rd Sept.

Refund authorised on 23rd Sep, today is 13th Oct and I'm still waiting😡 CS is 1/10, a no reply email address and a robot on Whattsapp

Easy to pay the annual membership fee and then to register my claim. I was kep updated and received my compensation proptly

Great location, competitive pricing and easy access/exit

The booking experience was easy via the App and we secured a free child place for our daughter. The Hotel was excellent, good location, good facilities, friendly staff, very clean and good quality furnishings. The transfers were trouble free. When our return flight was delated we received credits on our boarding passes for refreshments. My only negative is I think the pre ordered food is overpriced and not good value.

The choice of page template was too limited and I tried to delete the text boxes with text in but I misses a couple.

The Hotel is a beautiful building with great sea views. 3 pools and a gym. The Buffet restaurant was decent and varied options. All the staff were friendly and helpful.
But, they need to invest in some CDs, Adele every morning and the same mix in the evening.
I thought charging half board & all inclussive guests to attend their Cretan Night was cheeky and charging for the tennis courts and room safe was not expected. But, no charge for air co.

Card has not arrived. Birthday missed

The Hotel location was excellent close to the beach and excellent restaurants but away from the strip so not noisy.

Card arrived on requested date. Reasonable value for money and good quality

The driver did not know where our hotel was and dropped us in the next street.
We changed hotels and tried to inform Holiday Taxis but they were cutting off inbound calls, their chat lines were full and they did not respond to my email, not even the usual auto reply. Eventually I was able to inform them but at the pick up time no driver had turned up so we took a taxi. Just a poor experience from start to finish
1st & last time I use them.

First package holiday company to release summer 2024 prices. Lot's of options for free child places. Full range from self catering in a 2 star to all inclusive in 5 star. Low deposit and monthly payment plan. Generous luggage allowance.

Excellent service. We were greeted by Gail & Val and offered a brew. They were very patient with my elderly mother, taking time to explain everything and ensuring the chair sold was the right one for my mum.

ABTA guidelines are for holidays cancelled by the tour operator to be refunded within 14 days.
I am now waiting for 87 days for a refund of the £6,100 I paid 13 months ago.
Their contact centre are not taking calls or responding to emails.

I could not travel from France to UK when the FR Government introduced stricter Covid restrictions. I knew I would not get my ticket price refunded as the plane was operational but I did expect to be refunded for the tax, additional payment for luggage and my car parking. Ryanair refunded nothing. In future I will just book my ticket, all the extras will be booked at the last minute.

My Asian Tour holiday was cancelled 3 times due to Covid.
Citrus said I would receive my refund in 12 weeks, which I thought was very excessive considering they had my £6,000 for more than 1 year. But, they even failed to meet this deadline, in fact, I'm still chasing them. I was intending to rebook this holiday with them in the future but this experience has put serious doubt in my mind.