Unable to return items
22/08/2025 - rating updated
Support to return provided following this review which subsequently has been good Stradivarius. Thank you.
However, please provide help contact details on your site (email/phone number) not just AI driven chat - my issue could have been easily managed without having to resort to a poor review.
Very poor experience trying to return as unable to get any useful advice and no contact details provided other than AI chat or AI WhatsApp which did not provide more info than I already had.
i am trying to return part of order 50238313942 however the link in the order confirmation email is directing me to my account. However my account is showing no orders.
Now at a total lose on how to return items.
A contact number or valid email address would be helpful to support customers.
Will never use again.
Reply from Stradivarius
Hello Claire,
Thank you for your review. We have contacted you by email on 14-08-2025 with a solution for your case. Thanks again for taking the time to leave a review and help us improve. Regards.
