Fariha Chowdhury

I had to order online because they don’t sell petite in stores. While ordering, I selected petite but the order confirmation 50258042338 didn’t reflect that. I immediately contacted the customer service but the agent (Paul) informed me that they couldn’t update the special length for security reasons. When I asked to elaborate on how this request raised security concerns, the chat was terminated. When I started another chat, I was redirected to another agent (John) who told me that he couldn’t confirm my order information. He told me that I should wait to see if I receive an incorrect size and then ask for assistance if necessary. I tried to be patient, stating I had already paid for delivery and it wouldn’t make sense to wait for the delivery of the incorrect size and go through the reorder process but he didn’t budge. The customer service is absolutely appalling!

Terrible experience. I ordered a pass but the system said transaction failed. However my card was charged. I tried calling the numbers listed and even messaged on WhatsApp without any response.
Edit: It has almost been a week and I still haven’t received an email from you. Disappointing