Everything was fantastic other than the time it took to ship to me.

Don't want any extra charges. They are hard to get rid of

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AliExpress

Francis Copley
8 reviews
GB
Rated 1 out of 5 stars
Updated 2 days ago
Watch broke then awful Customer Service
Watch broke shortly after returns policy expired. Despite contacting customer services they refused to assist.
Order no 3049807484950328

Update: Ali express send me this email. Does not explain how to obtain their inspection or who any of the companies are that are just abbreviations.......
Dear Customer,

We are truly sorry to hear that the item from your order #304980748495038 has quality issues. We sincerely apologize for the inconvenience this has caused and understand how frustrating such an experience can be.

To help us better understand the issue and provide you with an appropriate resolution, we kindly ask you to provide relevant evidence. As the return period for this order has exceeded 6 months, in order to proceed with your request, we require a valid quality inspection report issued by a recognized third-party inspection company. This report should confirm that the product’s quality issue is not caused by human error.

Recognized third-party inspection companies include: BV, TÜV, SGS, and CCIC.

Thank you very much for your understanding and cooperation.

Best regards,
AliExpress Customer Service Team

The saga continues.....


Update....
This is getting worse. Ali express have now said that I should commission a report about the defective watch at my own expense which would cost more than the watch itself. The crown snapped inside the watch. What more can you say. Also I have to find the companies from the initials in the email by searching on the Internet. BV.... bacterial vaginosis, TUV.... a French train, SGS.... a company that makes tool chests????
The customer service is abysmal. Please just replace the defective watch!

Why is a Canadian ticket in USD?  RIDICULOUS 

My daughter told me about her wonderful experience shopping here and I didn’t exited to do the same .

I loved how easy it was to download any video.

Marco was very knowledgeable of my situation and his swift response to my issue helped me a great deal
...Thanks

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