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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for the high quality of its products, particularly engraved items like photo frames and glasses, noting that the quality often exceeds expectations. Consumers also appreciate the reasonable pricing, especially when compared to other businesses, and the speed of delivery. People highlight the helpfulness and efficiency of the staff, who are often commended for going the extra mile to assist with orders, such as correcting engraving options or changing delivery addresses. The customer service team receives positive feedback for their quick and helpful email responses. However, some reviewers reported issues when trying to contact the business.

Based on these reviews

Rated 5 out of 5 stars

Ordered a personalised mug on Monday morning about 11.30 am, received it the following day and it's exactly what I wanted, the person I chose it for is going to love it. Beautifully made, the persona... See more

Rated 5 out of 5 stars

I've been looking for photo frame with unusual dimensions I could personalised with a writing. Keep It Personal was the only online shop that offered what I was looking for. Moreover, the writing I wa... See more

Rated 5 out of 5 stars

First time I’ve ordered from this company and would have no hesitation in ordering further items in future. Product ( Engraved vase ) is fantastic quality, in lovely presentation box, delivered prompt... See more

Rated 5 out of 5 stars

This company is the best. Communication 10 out of 10, delivery time with inscriptions 48 hours. Highly recommended one of the best online store I've ever dealt with. I'm still stunned with their ser... See more

Rated 5 out of 5 stars

What a fantastic company. This is the third time I've used them and the second time I asked them for something that wasn't necessarily on their website and they completely and utterly delivered. The... See more

Rated 5 out of 5 stars

I ordered three personalised mugs. Excellent quality, shiny photos, actually better quality than the original photos! The mugs are nice and thick, very robust. Cheap postage cost, even for multiple i... See more

Rated 5 out of 5 stars

The glass collage photo frame arrived within a couple of days, but unfortunately, one corner was chipped. I sent a photo to Keepitpersonal, and within half an hour they replied, saying how sorry t... See more

Rated 5 out of 5 stars

Fabulous company!!. I placed a large order of engraved glasses for friends and family for xmas presents, after placed my order I realised I left one off, keeping it personal went above and beyond to... See more

Rated 5 out of 5 stars

Just ordered 2 tee shirts I messed one up, I tried to cancel but decided I was my fault so ordered another one correctly, within half an hour I got an e mail noting I had reordered and was informed th... See more

Rated 5 out of 5 stars

I ordered 2 sets of Whiskey glasses with a personal message and a logo. They are prefect. The service was amazing - I had some IT issues- the generous voucher code didn't work- Nathan sorted immedi... See more

Rated 5 out of 5 stars

Ordered picture fram for Grandaughters engagement unfortunately put wrong date when ordering however this was quickly amended and received a lovely frame well packed within a few days . so pleased and... See more

Rated 5 out of 5 stars

Outstanding company! Great prices, great comms, fantastic product. My 8 engraved glasses arrived within 2 days of ordering. You will not be disappointed with these people! Wish I could give them 6... See more

Rated 5 out of 5 stars

I recently brought a glass tankard for my friends 60th and it arrived on time and perfectly packaged and care taken to make it look perfect gift wrapped My friend thought it was excellent and loved... See more

Rated 3 out of 5 stars

Beautiful packing, came exactly when it was told. But unfortunately mugs photo is really blurry. Even if the photo wasn't good enough I'm sad that company didn't contact me and informed me that photo... See more

Rated 5 out of 5 stars

I ordered a vase from this company, and it is beautiful. The engraving is very well done. I had an issue with the royal mail and contacted keepitpersonal via email, I had a reply straight away and th... See more

Rated 5 out of 5 stars

I ordered a personalised wine glass which was broken on delivery. Emailed them and new parcel sent straight away and received today. Unfortunately the postman threw it over my gate despite me being... See more

Rated 5 out of 5 stars

I ordered an engraved vase to be delivered—very fast turnaround, reasonable price, and my mum is thrilled with it—it looks like really good quality. Also, they quickly and professionally sorted out a... See more

Rated 5 out of 5 stars

I ordered on the 2nd May @1.30 and as it was a birthday present needed it next day, although I did not pay for express delivery (just paid normal postage). Items arrived in first post next day. Excell... See more

Rated 5 out of 5 stars

The team at keep it personal are fabulous - seriously. The orders are brilliant, so nice and so well done. We use you over and over again because of the fast response, good choice and excellent c... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Swift deliveries and top class customer service too. Huge call out for Nathan Shipp. Delighted with photoframe and highly recommend this company. Will def use a... See more

Rated 5 out of 5 stars

I purchased a Personalised Cheeseboard (with drawer and cheese knives), as a housewarming present. The standard of the finish and print is superb, and it looks like a well made quality product. The co... See more

Rated 5 out of 5 stars

Bought a 21st engraved birthday gift for my son & was hugely delighted when it arrived in super quick time. Beautifully packaged & the presentation was exquisite. Extremely good value for money, great... See more

Rated 5 out of 5 stars

I have always received great quality products from keep it personal. I have had even better customer service recently, with extremely fast email responses with very helpful staff! Thank you so m... See more

Rated 5 out of 5 stars

I ordered an engraved whisky glass for a friend for Christmas. It arrived promptly, packaged well and looking exactly as I wanted. I HIGHLY recommend this company, I will definitely be using them agai... See more

Rated 5 out of 5 stars

Excellent item and unbelievably quick service. I ordered this late Sunday night and it arrived Tuesday morning. Considering that this is a personalised item and I live in Northern Ireland the service... See more

Rated 5 out of 5 stars

Amazing service. Needed something quickly and the company created, delivered and communicated very efficiently. Will use them again and recommend them. I also loved the product (Guinness glasses for m... See more

Rated 5 out of 5 stars

Beautiful Product! I ordered a personalised glass for my friends 18th birthday not long ago. The delivery was super fast and on time. The engravement on the glass was amazing and gave the product a... See more

Rated 5 out of 5 stars

Ordered some children’s cutlery engraved it arrived with perfect timing great quality Service. The only one thing I would recommend to the company is to offer alternative coloured material under the... See more

Rated 5 out of 5 stars

What a fabulous speedy service. I ordered late at night on a Sunday and this beautiful personalised frame with photo inserted was delivered at 9am Tuesday. Will definitely be using this company again.... See more

Rated 5 out of 5 stars

Was looking for a mug to personalise with a photo and message as a birthday gift. I have not used this company before but I will definitely use again. The price was amazing, the photo and personalisa... See more

Rated 5 out of 5 stars

Excellent service from a wonderful company. I've just made my 2nd purchase over the last few months and I have to say the quality of the engraved jewellery box I received the 1st time was beautiful. T... See more

Rated 4 out of 5 stars

Ordered a personalised glass for a 40th gift, according to the delivery time frame would be delivered in time for the 12th January. Still hasnt arrived and have left 2 messages and not a single res... See more

Rated 5 out of 5 stars

It’s Mother’s Day soon 15th March 2021, and I wanted to get my mum something special and engraved. She’s recently been going through a divorce and is having an extra hard time so I wanted to make this... See more

Rated 5 out of 5 stars

I made a mistake on my first order but I received an email which helped solve the problem. The service was excellent and I will definitely be using the service again. Many thanks to Emma and eve... See more

Rated 5 out of 5 stars

Absolutely delighted with my purchase. Will definitely be ordering again. Got Guinness pint glass personalised. Highly recommended to everyone. Very well packaged. Thrilled. Thank you very much 😊😊.... See more

Rated 5 out of 5 stars

What a lovely company. I purchased a wine bottle stopper personalised for my sons wedding. At the time of placing the order I forgot to add the date. I messaged them straight away and received a reply... See more

Rated 5 out of 5 stars

The engraving on the pint glass is spot on. I was sceptical about ordering it but will order from them again especially as it arrived so quickly. Highly recommended

Rated 5 out of 5 stars

I got my bridesmaids, maid of honour and matron of honour personalised mugs from this place. I ordered on Wednesday and received the mugs on Thursday - thank you for the quick service and the mugs loo... See more

Rated 5 out of 5 stars

Super fast delivery!! My personalised glass arrived beautifully packaged in a gift box and bag. Amazing quality and fantastic customer service. So so happy with my purchase and would highly recommend.... See more

Rated 5 out of 5 stars

Fantastic company, had an issue with my delivery and Nathan couldn’t have been more helpful resolving it. Will be back 👍

Rated 5 out of 5 stars

Fantastic quality! Quick dispatch and extremely happy with the end result! Ordered a mug and it was fantastic! Highly recommend especially the price! Thank you

Rated 5 out of 5 stars

A very reliable service, good quality products from a great team who have amazing customer care. I have used this company many times and the service I have received has been 10/10. I highly recommend.... See more

Rated 5 out of 5 stars

Great seevived provided by keepitpersonal They were able to make sure the item I ordered last minute would arrive before Christmas. I would recommend 😊

Rated 5 out of 5 stars

I bought this case personalised for my friends diamond wedding. It is really beautiful and so well done. Would definitively recommend this company.

Rated 5 out of 5 stars

I placed 2 Orders this week and both were dealt with promptly and efficiently, the engraved Tankards were perfect in every way and will certainly be using this firm again.

Rated 5 out of 5 stars

Ordered a personalised wooden photo frame from them and it's amazing! The other sites I looked at were way more expensive for products I liked less! Keep it personal offered exactly what I wanted for... See more

Rated 5 out of 5 stars

Amazing service and amazing products. Super helpful staff, had to change the delivery address after placing the order and they kindly did it. I also had a call back from a gentleman telling me... See more

Rated 5 out of 5 stars

Was looking for a graduation present for my girlfriend. Found a lovely photo frame that I asked to be engraved. The frame was excellent, and the quality of the engraving was second to none. Furthermo... See more

Rated 5 out of 5 stars

I have ordered from Keepitpersonal 3 times and every order has been beyond words amazing.So much so that 1 of the orders actually made me cry because it meant so much to me. The pricing is beyond reas... See more

Rated 5 out of 5 stars

Great service, unfortunately first item broken by courier, super quick replacement and great comms throughout. Costs are competitive will use again and do recommend.

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Company details

  1. Events & Entertainment

About Keepitpersonal

Information provided by various external sources

Keep It Personal LTD are an established personalised gift company offering many unique engraved gifts you will not fine anywhere else.

With excellent one to one customer service available from dedicated members of staff to ensure your purchase runs smoothly.

Keep It Personal LTD work with FTSE100 companies such as Capita and many other clients including Renshaw Napier and Raleigh International.

Services include logo engraving, tankard engraving,giftware, black laser marking as well as supplying gifts for weddings, birthdays, christening and other occasions.

Keep It Personal LTD have 1000's of happy customers and despatch orders very quickly within 1-3 days offering next day delivery including Saturday delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

653 reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Delighted with purchase

Ordered a personalised mug on Monday morning about 11.30 am, received it the following day and it's exactly what I wanted, the person I chose it for is going to love it. Beautifully made, the personalisation is superb. And I didn't even have to spend very much! Will be going back for more - this is the way a company should be run. Very, very highly recommended!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

I've been looking for photo frame with…

I've been looking for photo frame with unusual dimensions I could personalised with a writing. Keep It Personal was the only online shop that offered what I was looking for. Moreover, the writing I wanted engraved included the diacritics in my mother tongue. The delivery was quick, the frame was packaged very well and it arrived safely. thank you so much.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent

I ordered three personalised mugs. Excellent quality, shiny photos, actually better quality than the original photos! The mugs are nice and thick, very robust. Cheap postage cost, even for multiple items. Excellent!

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend

I bought a personalised wine glass as a gift for a friend. When the glass arrived it was broken therefore I contacted the company who offered to send out another which of course I responded to confirm I would like them to do so. I didn’t receive a response despite emailing another twice. When I have contacted them via their form on the website, they have not sent out the item. Very disappointed, not only out of pocket for the extortionate postage fee I paid, but I now have to find another gift with very little time.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Great service, unfortunately first item broken by courier, super quick replacement and great comms throughout. Costs are competitive will use again and do recommend.

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Wedding gift

I got a glass set for my friends wedding they both loved it. Had several gifts from this company and never ever had an issue they are great🥰
I

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

60th Present

I recently brought a glass tankard for my friends 60th and it arrived on time and perfectly packaged and care taken to make it look perfect gift wrapped
My friend thought it was excellent and loved it thank you, I'll be passing on your website to my family and friends it's got a great selection to choose from and looking forward to ordering a gift in the near future.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, had an issue with my delivery and Nathan couldn’t have been more helpful resolving it. Will be back 👍

August 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Ordered picture fram for Grandaughters engagement unfortunately put wrong date when ordering however this was quickly amended and received a lovely frame well packed within a few days . so pleased and highly recommend this company

July 24, 2025
Unprompted review
Rated 2 out of 5 stars

Keep it personal quality has declined.

I made repeat orders of Wood panel photo's. First 2 orders were great. Received in quick time, and good quality. 3rd order, the photo was way off colour, and ink marks on the panel. Customer service was friendly, and photo panel replaced with much better quality. 4th order of 2 wood panel photo's, the photo's were back to front (reverse images), and the colour was also poor once again. Again, customer service was good, and i opted for a refund, instead of replacements. They apologized again, but dont actually address how these issues happen in quick succession, and why they're not quality checked.(invoice enclosed with quality check boxes not ticked 2 orders in a row). You want to know dont you.? It seems like the 2 owners are trying to do everything themselves, but portray the image of a bigger company. Pointless if you cant keep up with demand, and quality suffers. Obviously not concerned with losing custom. Shame, first 2 order's were great.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Faulty product and now ignoring my emails

Ordered a photo keyring on 13th May which was a Father’s Day gift, therefore has only been opened and used since 14th June. Within 2 weeks it had broken and fallen apart. I emailed Keep it Personal with the details and photos to which they responded ‘the screw can come loose over time’ (2 weeks?!) I replied reminding them I had only had the product since May, and only used since 14th June. This correspondence was on 2nd July, despite chasing numerous times asking for a refund or replacement item, they have since gone silent and are ignoring my emails.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

The very best

This company is the best. Communication 10 out of 10, delivery time with inscriptions 48 hours. Highly recommended one of the best online store I've ever dealt with. I'm still stunned with their service. Thank you so much.

S Denton

June 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic company

I ordered a personalised wine glass which was broken on delivery. Emailed them and new parcel sent straight away and received today. Unfortunately the postman threw it over my gate despite me being in.again it was broken. I emailed them to advise them it was PO fault and they are sending me another one which will be even more well packaged.
If I could give 10 stars I would.

May 30, 2025
Unprompted review

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