Liz

We had travelled a long way and just wanted to have a meal and a good nights sleep but when we arrived around 8pm the young lad was ignorant and must have been hard up because he couldn't afford a smile and the young lazy grumpy girl was the same. We hadn't eaten and asked if we could book a meal only to be told they were full and restaurant closes at 8.45 ! My husband is diabetic and we asked if there were any sandwiches but nope..crisps is all we've got he replied, so we ended up with just the emergency snacks in the car and a packet of crisps for pudding ! There was hardly anyone in the restaurant and such early closing time seemed weird . We found out at breakfast the next day it was actually due to a chef missing, hence the reason half the food on the menu had been unavailable ! When we did get to bed the road noise was an horrendous and as we hadn't yet looked out of the curtains we was furious when we did as we were just feet from the dual carriageway and the window was already shut. Who on earth put guest rooms there ? I took photos of a Tesco van, amongst all the other traffic and there was a lot of it and it was almost frightening to know there was just a small wall between us. My husband wasn't feeling good and me neither and we would have had to walk outside to go to reception in the main building and just wasn't up to it so we approached the woman on reception in the morning and explained it all and she said she would send feedback to guest relations and that's what we need to do iff we wanted a refund. I actually called them hoping I would be able to sort it out with them over the phone. I was speaking to someone in charge , he told me he was the decision maker so I was pleased it would be easily sorted. He did say he sympathised with us but we are not entitle to a refund under section 12 of the terms and conditions. I asked for them to be sent to me via email to read ourselves and glad we did because I called citizens advice and they informed me that they were not acting within consumer rights. I have sent it to them and asked for the £174 refund or compensation. It was nearing the end of our lovely holiday visiting a relative in the Isle of Lewis and just wanted to unwind before the next leg of the journey which included another booked Premier inn for the next night as all in all we were around 9 hours from home. Apparently it is the guests responsibility to ring and check everything you think you have booked for before you go !! We didn't think about asking iff our room 303 would be on the side of a dual carriageway only feet away from the window. As for the car park we wasn't asked our car registration so maybe anyone can park there which is handy iff you need to pull over for a rest because spaces are available for free not far from the dual carriageway !

Concerned about making a booking with these and had queries so decided to give them a call and Zennie was so helpful regarding payments and knew details of the lodge. I have paid over the phone and she was sending me emails as we spoke along with phone number of owner details. Looking forward to my holiday now..fingers crossed all will be well.

I have bought plenty of clothes from these over a few years but the last few items where in a shocking state. They were literally screwed up and looked like they must have been sent to a lot of people before me and lost the coat hangers ! I quite like their underwear and wanted some more but their website does my head in and tells me I have 2 items in basket not one etc.etc. Oh well, I give in.

Next day delivery is really good and orders are tracked properly with Royal Mail which makes a big difference. Had to return the trousers I ordered as they were too big for me but refund processed within a couple of days. Thank you for the service !

I wrote a review previously as I was pleased with an engraved pint glass but this time I bought two packs of coasters with photos on. What a complete waste of money.Out of eight I kept three as the rest are in the bin. Blurry and colours are terrible and although the company contacted me after my complaint they asked me to send a photo of how they looked. I had already informed them they had been put in the bin as soon as I received them as they were an insult to my late daughter and so upsetting. They have achieved loosing a previously grateful customer. I cannot give exact date but it was earlier this month..

The engraving on the pint glass is spot on. I was sceptical about ordering it but will order from them again especially as it arrived so quickly. Highly recommended

They didn't have the jacket I wanted in store so ordered it for next day collection. Tried it on there and then and it didn't fit but got my refund within a few days. The only thing I will say is that the service could have been a bit better . The member of staff I was dealing with suggested I order two different sizes as I wasn't sure on the fitting. I wasn't prepared to pay over £100 there and then, but she seemed to think I should have done. Pleased I didn't because the size up would have been too big anyway .

Renewed our car insurance even though it is just a bit more expensive than some others. We know we can trust them and they respect the fact that we double check that we have the policy we want.

I like the way they give you a phone number but they seem to have forgot that they need someone to answer it when it rings !! I had 2 accounts with them and wanted advice about moving one of them to a more beneficial one due to the higher rate of interest. Called another bank and the phone was answered and I am now better off in more ways than one. Maybe Virgin Money could call them as well to ask advice on how to go about finding a way to find staff to take phone calls as well as treating customers with respect ! Your favourite word is " sorry " and indeed I could write your reply for you to save you the job ! Just shorten the sentence to " blah, blah, blah "

Went to the supermarket in Grimsby to buy some salad items and when I got home I noticed the lettuce was actually out of date saying" use by " 29th NOT "best before " and not only should it have been disposed of in store it was amongst all the others and seeing as I wanted it for today ( 30th ) I presumed it would be ok . Not the first time it has happened in this store or indeed the Immingham store and when I complained it was in one ear and out the other ! Surely these food items cannot be sent to charity soup kitchens or similar ? Wonder what the email reply will be, if I get one as I cannot get through via telephone call.

Package seemed fine when given to me quickly but noticed afterwards it had been opened and items missing. Took photographs and informed company I purchased from and they sent me my replacement next day delivery . Horrible company and made sure we opened it before accepting it this time !! No wonder the weight given on the envelope didn't agree with it !!

Easy to get in touch with helpful customer service. Pendants and chain are lovely and exactly as shown. Thank you to you all at this difficult time