Unknown

I bought a personalised wine glass as a gift for a friend. When the glass arrived it was broken therefore I contacted the company who offered to send out another which of course I responded to confirm I would like them to do so. I didn’t receive a response despite emailing another twice. When I have contacted them via their form on the website, they have not sent out the item. Very disappointed, not only out of pocket for the extortionate postage fee I paid, but I now have to find another gift with very little time.