Horrendous
Horrendous
I have been with virgin media for years but I have forgotten my password to login to TV go.
When I ask for the email to be sent for me to verify it does not send the email.
I then phone up and after a long time on the phone the advisor told me he could not update my password, and it was a technical glitch from virgin but I just had to wait.
This made me miss football matches I have PAID FOR. I am absolutely furious it’s so ridiculous why would you launch a new system if you don’t even have something like forgotten password processes working yet?
Reply from Virgin Media
Hi Liam Glancy,
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
Forums: https://virg.in/VMforums
Kind regards
Paul.
