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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the uniqueness and quality of the products, especially the jerky, which is often considered an excellent and out-of-the-ordinary gift. The packaging also receives positive feedback for its design and reusability. However, some consumers express concerns about several aspects. A recurring issue is the high shipping costs. Some customers report problems with the delivery service, including delays and packages arriving later than expected, sometimes missing important dates like birthdays or Valentine's Day. Others mention issues with the accuracy of orders, such as missing items, incorrect personalization, or receiving damaged products. The customer service experience is inconsistent, with some people praising the helpfulness of the staff, while others report difficulties in resolving issues or receiving timely responses.

Based on these reviews

Rated 3 out of 5 stars

3/5 stars due to the idea and quality of the knife being overall excellent. Missing one star due to the little instruction guide book given. It was not helpful to someone who has never assembl... See more

Rated 3 out of 5 stars

Purchased the one gallon beer making kit for my husband on Father's Day but was disappointed that it did not come in a crate...I thought that was the whole purpose and what made this site so unique...... See more

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Rated 3 out of 5 stars

I received a man crate skee ball game from my brother in law. Its a fun item, but send some instructions along for Pete sakes. Trying to assemble it with little pics from the online installation I fou... See more

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Rated 3 out of 5 stars

I am giving an average rating because of 2 reasons...number one my birthday message got cut off. Instead of saying happy birthday to my love, it said happy birthday to my lo. Kind of silly but I wou... See more

Rated 1 out of 5 stars

I’ve ordered from man crates in the past and was happy with the quality. So I figured I’d try them again based on the previous experience, but I guess my mistake for assuming they had the same quality... See more

Rated 1 out of 5 stars

Have ordered from them less then 5 times in the past couple years & have had nothing but great customer service & products UNTIL this time around. Ordered on the 31st, tracking said estimated delivery... See more

Rated 1 out of 5 stars

DIY Skinner Knife: Instructions provided were very poor. Hardly could be called "instructions." Responsive service to my request for better instructions. Unfortunately they didn't have any. Cut... See more

Rated 2 out of 5 stars

Ordered their Personalized Jerry Can Mini Bar. It was a birthday gift for my son. Shipping was slower than expected but, ok. Item arrived significantly damaged: bent clasp, dented in a few places, bro... See more

Rated 1 out of 5 stars

I purchased the personalized Golf Ball mini crate on the 17th on December directly from their site. I never received a tracking number or an email to confirm my purchase. I paid via PayPal which is co... See more

Rated 2 out of 5 stars

Items inside the man crate seem good but the packaging it comes in leaves a lot to be desired. When your main advertising is a crate, the box it comes in should be protected properly during shipping .... See more

Rated 1 out of 5 stars

Total garbage. They Litteraly sent saveon brand nuts and hillshire farms brand summer sausage. They called them their own artisan selection. Also it was supposed to be peaches and the sent nectarines.... See more

Rated 1 out of 5 stars

This was a travesty. The website specifically says there are 25 beef jerky bits in different flavors for the calendars I ordered. There are 9 jerky bites and 16 pork sticks! I specifically ordered... See more

Rated 1 out of 5 stars

I ordered my man crate for my step dad December 2nd and chose for it to be delivered on Christmas Eve. It did not show up until late Friday December 27th. He also received someone else’s engraved glas... See more

Rated 1 out of 5 stars

I only made a purchase because I wanted to give a gift that comes in a crate. I checked the FAQ before purchasing to make sure it comes in a crate, and the FAQ was extremely deceptive: in the preview... See more

Rated 1 out of 5 stars

purchased mancrate for my grandson for christmas. package arrived damaged as the after shave container was broken. needless to say that entire contents were covered with the liquid. i purchased throug... See more

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Rated 4 out of 5 stars

This order is a gift for Christmas so I will only be reviewing my experience ordering and receiving. My only real issue is the shipping cost but you have to consider the cost by weight and convenience... See more

Rated 1 out of 5 stars
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TERRIBLE!!! DIDN'T SHIP OR ARRIVE IN TIME FOR CHRISTMAS- WAS SCHEDULED TO ARRIVE 12/23 I have reached out numerous times via email and text regarding my order not shipping or arriving in time for C... See more

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Rated 1 out of 5 stars

Don’t waste your money Keep it short and simple The “expected “ date is false, mine came in 4 days later. I asked customer service and they said “it was the curriers fault” which I’ve us... See more

Rated 1 out of 5 stars
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Such a horrible experience with this company. I ordered my husband’s Valentines surprise a full 10 days in advance and scheduled the delivery date in advance. It was actually a later date then was off... See more

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Rated 2 out of 5 stars

Second time ordering from here, and I was very disappointed this time around. I put my order in weeks ahead of my scheduled delivery date, and it arrived two days after. After contacting customer serv... See more

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Rated 1 out of 5 stars

Never received an email that my gift shipped or was delivered. I sent an email that they never responded to. I messaged on FB and finally received an answer 2 days later. Not very professional. My fir... See more

Rated 1 out of 5 stars

Don't order from this company! I made a mistake on my order which was placed after business hours. I immediately sent a email to their order contact listed on their website. I didn't hear back duri... See more

Rated 2 out of 5 stars

While ordering online, I could not get the coupon code to work so I called their support line. After waiting a while, I was offered the option to leave a voicemail for a call-back. Ninety minutes la... See more

Rated 1 out of 5 stars

My wife and I have purchased from mancrates multiple time and receive emails with discounts which we have never used until today when I purchased a birthday gift for my son. I went through the purcha... See more

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Rated 1 out of 5 stars

Just did the impossible puzzle box I got for xmas. It was a good concept but epic fail from start to finish. You couldn't solve the first 2 puzzles because there were incorrect wooden sticks. The s... See more

Rated 1 out of 5 stars

The Mount Rubsmore kit used to be fantastic. Aburgerham Lincoln and Thomas Jeffersalmon were the best. My wife ordered a new "improved" recipe kit for Christmas. This "new recipe" is literally salt. T... See more

Rated 1 out of 5 stars

What a way to ruin a promising father's day gift. Disappointed beyond belief with Man Crates. I waited two weeks for a call regarding why they cancelled the order I put in 2 months ago; instead I re... See more

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Rated 1 out of 5 stars

My purchase never arrived and I had to contact customer service. They informed me they were out of stock of the item at which point I requested a replacement item. No response just a refund. Had to... See more

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Rated 1 out of 5 stars

First time customer. Was supposed to receive my package on Christmas Eve, (I paid extra so it would be here on Christmas for my fiance) on the tracking it said it would be here today 12/24/20, and now... See more

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Rated 1 out of 5 stars

I ordered a Jerky Heart to be delivered on 2/13/2020 for my husband for Valentine's Day. I received a message from FedEx that they were unable to deliver and rescheduled for 2/14/2020. Again NOTHING!... See more

Rated 2 out of 5 stars

Received a man crate for Christmas just opened a snack stick from Buffalo Bob's only to find it covered in mold. Expiration date of 08/22/25 . How disappointing for the price you pay.

Rated 2 out of 5 stars

Originally sent the wrong crate for Christmas. When correct one finally arrived the contents were very poorly packaged and dye spilled everywhere.

Rated 4 out of 5 stars
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Bought my son a jerky man crate for Christmas! It was absolutely his favorite gift and a huge hit with the family. From the packaging to the quality of the jerky it was great! Not only is my son a fa... See more

Rated 1 out of 5 stars

Never received the gift for my son in law for his 40th birthday. That is a huge screw up on their part for a milestone event. Should have read the reviews before hand rip off!!!! Buyer beware

Rated 1 out of 5 stars

I ordered a man crate on May 6th. I scheduled it to be delivered this week since it would be hard to store and hide from my husband for Father’s Day. It was shipped out on June 12th and expected deliv... See more

Company replied

Rated 3 out of 5 stars

I ordered the personalized Neon Bar sign for my husband for Christmas. He opened it on Christmas Day and part of the tubing on the sign was broken. There was a number provided that you could text. I s... See more

Rated 1 out of 5 stars
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This experience has been anything but good. I ordered a DIY knife kit for my boyfriend for his birthday and it had a defective piece that made it very difficult to fix on our own so we did a return. A... See more

Rated 2 out of 5 stars
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The actual product just didn't live up to the hype in my eyes. Maybe I just expected too much, but while it's awesome concept. I don't think it's worth the price. I expected an actual challenge for th... See more

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Rated 2 out of 5 stars

Honestly what I received I would have priced at probably maybe 35 to $50. The steak knives in the personalized steak plate kit were mediocre. The steak plates were thin cheap wood and spices are not... See more

Rated 1 out of 5 stars

Had a problem with an order placed possibly caused by me to be honest, a name spelling error. since during the process there is not a way to proof your request and see what it will look like. (not s... See more

Rated 2 out of 5 stars

I order a B-day present/Valentine present and was told that it would be delivered on Friday 2/12/21. Get an update from FEDEX that states the delivery would be 2/13/21 then on Saturday I get an email... See more

Company replied

Rated 2 out of 5 stars

My husband opened in 38 seconds without hesitation. I love the idea of it and so did he. But I was disappointed he was able to open it so quickly. Also the kabob sticks were ones on amazon for 12 doll... See more

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Rated 1 out of 5 stars

My husband received the advent calendar for his birthday and we ended up throwing it away. We tasted two samples and they are not good at all. They are waxy and have a chemical tasted to them. By a... See more

Rated 3 out of 5 stars
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Ok so it took me 3 times to get what i ordered correct. My order was broken the 1st time. I call for a replacement and they send me the order but with the wrong name on it. The 3rd time well over a mo... See more

Rated 4 out of 5 stars
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My package hasnt arrived it was sent out monday feb 8th i was to receive it friday the 13th... im very upset know it says schedule date pending not sure what that means all week it said i would rece... See more

Rated 1 out of 5 stars

EDIT* Just wanted to add that Man Crates never did send me the actual crate I ordered, like they said in their reply. I just felt the need to let the community know that although there was a reply,... See more

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Rated 1 out of 5 stars
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I was offered a 15% discount code through email. My order came to $239.00, I tried to apply the discount that was offered and all it would give me was $1.68 off my order. I sent 2 messages with my ema... See more

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Rated 1 out of 5 stars
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I had a poor 1st experience. I had thought the heart shaped beef jerky and the salami bouquet would be a good Valentines day gift for my boyfriend this year so I placed my order on 02/09/21. Tracking... See more

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Rated 1 out of 5 stars

I have been shopping at Man Crates for at least 7 years, buying multiple gifts for every male relative or friend who has been with me through out the year and has showed me all of the wonderful thing... See more

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Rated 2 out of 5 stars

I ordered my son's birthday gift weeks ahead, for a Wed. delivery at his work (Government building) which was clearly stated on the label. For some reason this one order was shipped in TWO different... See more

Company replied

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Company details

  1. Events & Entertainment

Information provided by various external sources

No bows. No ribbons. No fluff. Just awesome gifts for guys


Contact info

2.8

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

I ordered the steak night crate for my…

I ordered the steak night crate for my boyfriends birthday after hearing about them thew my sister ! And I am impressed! Even tho my crate came with the lid broken off , they took no time and made it right and even sent me a new crate ! Such a cool gift for a loved one or good friends! They have so many cool things to choose from and will be ordering more in the future!

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Company!

I've used Man Crates for many birthdays and holidays these last few years. They always have the most unique fun gifts! Customer service is awesome as well. I had to change a gift card on a birthday gift I ordered today (so as not to spoil the surprise for the recipient) but Menchie V took care of it right away, and was so pleasant to work with that it truly made my day! Thank you for an outstanding customer service experience Menchie!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great concept with quality products

Great concept with quality products. I've made multiple purchases and have never been disappointed. I did have a delivery issue with my most recent order. I reached out on a Saturday and within two hours I had a response. My issue (missing item) was quickly resolved. I get these for friends and they've love them!

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was exceptional!!

The customer service was exceptional!!! I picked the wrong delivery option and they quickly got back to me in time to cancel and reorder the item!! With a discount on top of it!! Will definitely be ordering again!!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I’ve ordered from Man Crates in the past for gifts and always had great experiences! This week I ordered two of the same item to give as gifts. However, today one got delivered and the other didn’t. Mistakes happen and the item was low in stock to begin with. I reached out to customer service and within minutes Menchie reached out. They were extremely prompt with their response and within 30 minutes they had my order corrected and a new one sent out! I normally don’t write reviews but I felt that this company and individual deserved some praise— especially when it comes to their customer service! Will 1000% order again. Thank you, again!

August 28, 2025
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Rated 5 out of 5 stars
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I don't normally write reviews

I don't normally write reviews, but I was so impressed with the customer service I received I had to give Man Crates 5 stars. I ordered a birthday present for a good friend. My order came on time BUT the order included 3 glass items. One of the items arrived broken. I sent an email with a picture. I had a response within an 1/2 hour with a replacement item coming. The product was as descried, and the customer service was exceptional. I would order again

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

What man crate?

I’ve ordered from man crates in the past and was happy with the quality. So I figured I’d try them again based on the previous experience, but I guess my mistake for assuming they had the same quality products. The quality has definitely gone downhill. A few years ago it took my husband about 30 minutes to open up the crate. This time around it took 30 seconds. What a joke of a box. The gimmick of the crate and whole point is the challenge to open it. I tried to leave a review on their website but they kept filtering it out. When I emailed to inquire why, they responded with their reasoning as being the reviews need to be constructive. Purposefully removing honest negative reviews is a shameful business practice. Horrible experience.

December 25, 2024
Unprompted review
Rated 2 out of 5 stars

Personalized Jerry Can…

Ordered their Personalized Jerry Can Mini Bar. It was a birthday gift for my son. Shipping was slower than expected but, ok. Item arrived significantly damaged: bent clasp, dented in a few places, broken glasses inside. My son stated it was shipped in a basic cardboard box and was in a plastic bag. No padding, peanuts or bubble wrap. Customer service was called and I explained the issue. Asked if they could ship the item more protected. Replacement came in about the same shape. Bent hinge, dents and broken glasses. They shipped it the same way.. WTF!!! Got my refund and will not order from them again. Your company ships beef jerky in boxes made of wood that Superman needs to open for you but, the most expensive item that is actually fragile comes in a cardboard box and in a plastic bag. Time to rethink your shipping choices.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Have ordered from them less then 5…

Have ordered from them less then 5 times in the past couple years & have had nothing but great customer service & products UNTIL this time around. Ordered on the 31st, tracking said estimated delivery on the 7th. I called every day until today (the day I needed it for a birthday) & they said it was lost. Offered me a full refund OR to resend gifts. I asked to speak with the man that was helping me throughout this & wouldn’t be transferred. Would never recommend this company to anyone ever again. Customer service is 0 stars.

April 15, 2025
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Rated 1 out of 5 stars

Never received the gift for my son in…

Never received the gift for my son in law for his 40th birthday. That is a huge screw up on their part for a milestone event. Should have read the reviews before hand rip off!!!! Buyer beware

March 16, 2025
Unprompted review
Rated 1 out of 5 stars

Total garbage

Total garbage. They Litteraly sent saveon brand nuts and hillshire farms brand summer sausage. They called them their own artisan selection. Also it was supposed to be peaches and the sent nectarines. I mean nothing was correct.

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money

Keep it short and simple

The “expected “ date is false, mine came in 4 days later. I asked customer service and they said “it was the curriers fault” which I’ve used UPS before and never had that bad of an issue

The “crate” literally came in pieces and I had to put it back together myself.

Items in crate are subpar but definitely not worth the price.

Save your money and either DIY or just give a good gift instead of this.

February 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Ignore the negative reviews! Exceptional company, exceptional customer service and amazing products!

I should've posted this sooner but I purchased three items for Christmas, the whiskey set the meat rub set, and a popcorn set. I feel that the descriptions are very appropriate and it is not difficult to figure out whether or not your item will come in a crate or not. The things that come in a crate say they are in a crate and the things that don't come in a crate do not mention a crate. I loved this idea for my son and son-in-law who are incredibly hard to buy for and I had some questions so I reached out via telephone and left a voicemail and I received a call back from a gentleman named Garrett who was absolutely wonderful. He was upbeat and patient and kind and really helped me out. I got my order quickly and I love how it was packaged. Two of the things I got came in crates and they added it in some free things for me which was above and beyond, likely because I had shared some personal information with him about my health. The guys absolutely loved their crates and have been using them now since Christmas and they love the items in the crates! And my son loves the rubs from the kit. He grinds them up to make them a bit smaller which is no big deal and that's his preference everything you need to know is on their website however, should you need further information, their customer service is exceptional. I highly recommend this company and I love that they add new products and this will be my go to for my son and son-in-law going forward because the experience was so great. Seeing them open the crates was so much fun and they loved it too! Very happy customer. I read other reviews here and it upsets me because people are not Always doing the review accurately. Which lowers their score. That's frustrating to me. If I had looked here first, I may not have moved further. I'm glad I didn't. So for anyone that reads this, I ended up with a total of five products, three were with crates and the other two were not but they were packaged very well and I knew exactly what I was getting. I got them quickly. Because I had questions I contacted them and got a call back quickly. And I know they don't accept returns but I truly believe that if someone had an issue with their order, if you reached out to them and spoke to them, I'm sure that they would work something out with you. That's how confident I am with them. So don't hesitate! Now I need to leave reviews on their actual website as well!

February 10, 2025
Unprompted review
Rated 3 out of 5 stars

3/5 stars due to the idea and quality…

3/5 stars due to the idea and quality of the knife being overall excellent.

Missing one star due to the little instruction guide book given. It was not helpful to someone who has never assembled a knife before and two parts that came with the box were not pictured or explained at all.

Missing one other star due to having to resource outside of the instructions and Man Crate company for YouTube’s guidance.

Overall great gift if you know what you’re doing. I do recommend this gift set. If you are an absolute novice, maybe start with something else and work your way up to understanding the assembly first.

February 7, 2025
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Rated 1 out of 5 stars

DIY Skinner Knife

DIY Skinner Knife: Instructions provided were very poor.
Hardly could be called "instructions."
Responsive service to my request for better instructions. Unfortunately they didn't have any. Cut myself taking blade out of its box. Yeah I know! Be careful! Suggest manufacturer put a protector all the way down the blade not just the tip. You'll be wingin it trying to figure out how to finish this knife.

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

The Mount Rubsmore kit is garbage

The Mount Rubsmore kit used to be fantastic. Aburgerham Lincoln and Thomas Jeffersalmon were the best. My wife ordered a new "improved" recipe kit for Christmas. This "new recipe" is literally salt. The only thing it's good is melting snow in the driveway. I can't explain how disappointed we are with this product now. I think it's odd that it's listed as one of their best sellers on the website yet there aren't any reviews for this kit since January 2022....3 years ago. They shipped us a box of crap and charged an arm and a leg to ship that crummy product and they wouldn't even refund the shipping because there wasn't anything wrong with it. There was something wrong with it...it's garbage.

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

Rip Off

I received my man crate and 3/4 of it was missing. When I contacted them, they said they would replace the missing items. After two weeks I still hadn’t received my items. I contacted Man Crates again. They said it was out of stock now and I was receiving an $8.00 refund. For missing 3/4 of my crate I spent $120.00. That’s crazy!!! I will never order from here again.

January 13, 2025
Unprompted review

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