AC

Audrey C

United States

Reviews

Review of Planet Beauty

Rated 3 out of 5 stars

I like purchasing from PB however when…

I like purchasing from PB however when I didn’t check out right away I received several emails telling me to “ this is not a reservation and check out now.“ I didn’t really appreciate those emails.

March 28, 2021

Reply from Planet Beauty

Thank you for choosing us Audrey! We are working every day to give the best service and shopping experience to our customers, and your comments will help us improve our service and the message that we want to send to our customers. Please accept our apologies, we are looking forward to better serve you next time. Please follow us on Instagram and post your review on your story. Thank you for your feedback, we appreciate it. Veronica L. Customer Service Department
(949) 752 1885 www.planetbeauty.com

Review of Man Crates

Rated 1 out of 5 stars

I had a poor 1st experience

I had a poor 1st experience. I had thought the heart shaped beef jerky and the salami bouquet would be a good Valentines day gift for my boyfriend this year so I placed my order on 02/09/21. Tracking number was emailed once order was out for delivery on 02/11/21. I was tracking my order and noticed it was delivered on 02/12/21 but to the wrong address! There was a picture of the wrong house and everything. So I called the #866.902.7260 to get a replacement order shipped out ASAP but the best they could do was resend the order on 02/17/21. I just requested a refund, I was so upset. I was excited to present this gift to my BF and was even bragging to him about how much I thought he was going to like it. Now, when it’s time to exchange gifts I won’t have anything to give him but this story. What a disappointment. :(

February 12, 2021
Unprompted review

Reply from Man Crates

Hi there Audrey. I am so sorry to hear that your order was delivered to the wrong address. Unfortunately our carriers pick up at noon local time from our warehouses and we do not ship on the weekends, which is why the fastest we could get a replacement to you is Tuesday the 17th with overnight delivery. I'm sorry that you felt we didn't do our best in offering to ship the replacement with overnight delivery, and we're happy to help do whatever we can to help make this right. Please give us a buzz at 866-902-7260, we'd love to help see what we can do to turn this around.

Update: We're happy to see we were able to accomodate the complete refund you requested, please let us know if there's anything else we can do for you.

-Team Man Crates