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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the uniqueness and quality of the products, especially the jerky, which is often considered an excellent and out-of-the-ordinary gift. The packaging also receives positive feedback for its design and reusability. However, some consumers express concerns about several aspects. A recurring issue is the high shipping costs. Some customers report problems with the delivery service, including delays and packages arriving later than expected, sometimes missing important dates like birthdays or Valentine's Day. Others mention issues with the accuracy of orders, such as missing items, incorrect personalization, or receiving damaged products. The customer service experience is inconsistent, with some people praising the helpfulness of the staff, while others report difficulties in resolving issues or receiving timely responses.

Based on these reviews

Rated 3 out of 5 stars

3/5 stars due to the idea and quality of the knife being overall excellent. Missing one star due to the little instruction guide book given. It was not helpful to someone who has never assembl... See more

Rated 3 out of 5 stars

Purchased the one gallon beer making kit for my husband on Father's Day but was disappointed that it did not come in a crate...I thought that was the whole purpose and what made this site so unique...... See more

Company replied

Rated 3 out of 5 stars

I received a man crate skee ball game from my brother in law. Its a fun item, but send some instructions along for Pete sakes. Trying to assemble it with little pics from the online installation I fou... See more

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Rated 3 out of 5 stars

I am giving an average rating because of 2 reasons...number one my birthday message got cut off. Instead of saying happy birthday to my love, it said happy birthday to my lo. Kind of silly but I wou... See more

Rated 1 out of 5 stars

I’ve ordered from man crates in the past and was happy with the quality. So I figured I’d try them again based on the previous experience, but I guess my mistake for assuming they had the same quality... See more

Rated 1 out of 5 stars

Have ordered from them less then 5 times in the past couple years & have had nothing but great customer service & products UNTIL this time around. Ordered on the 31st, tracking said estimated delivery... See more

Rated 1 out of 5 stars

DIY Skinner Knife: Instructions provided were very poor. Hardly could be called "instructions." Responsive service to my request for better instructions. Unfortunately they didn't have any. Cut... See more

Rated 2 out of 5 stars

Ordered their Personalized Jerry Can Mini Bar. It was a birthday gift for my son. Shipping was slower than expected but, ok. Item arrived significantly damaged: bent clasp, dented in a few places, bro... See more

Rated 1 out of 5 stars

I purchased the personalized Golf Ball mini crate on the 17th on December directly from their site. I never received a tracking number or an email to confirm my purchase. I paid via PayPal which is co... See more

Rated 2 out of 5 stars

Items inside the man crate seem good but the packaging it comes in leaves a lot to be desired. When your main advertising is a crate, the box it comes in should be protected properly during shipping .... See more

Rated 1 out of 5 stars

Total garbage. They Litteraly sent saveon brand nuts and hillshire farms brand summer sausage. They called them their own artisan selection. Also it was supposed to be peaches and the sent nectarines.... See more

Rated 1 out of 5 stars

This was a travesty. The website specifically says there are 25 beef jerky bits in different flavors for the calendars I ordered. There are 9 jerky bites and 16 pork sticks! I specifically ordered... See more

Rated 1 out of 5 stars

I ordered my man crate for my step dad December 2nd and chose for it to be delivered on Christmas Eve. It did not show up until late Friday December 27th. He also received someone else’s engraved glas... See more

Rated 1 out of 5 stars

I only made a purchase because I wanted to give a gift that comes in a crate. I checked the FAQ before purchasing to make sure it comes in a crate, and the FAQ was extremely deceptive: in the preview... See more

Rated 1 out of 5 stars

purchased mancrate for my grandson for christmas. package arrived damaged as the after shave container was broken. needless to say that entire contents were covered with the liquid. i purchased throug... See more

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Rated 4 out of 5 stars

This order is a gift for Christmas so I will only be reviewing my experience ordering and receiving. My only real issue is the shipping cost but you have to consider the cost by weight and convenience... See more

Rated 1 out of 5 stars
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TERRIBLE!!! DIDN'T SHIP OR ARRIVE IN TIME FOR CHRISTMAS- WAS SCHEDULED TO ARRIVE 12/23 I have reached out numerous times via email and text regarding my order not shipping or arriving in time for C... See more

Company replied

Rated 1 out of 5 stars

Don’t waste your money Keep it short and simple The “expected “ date is false, mine came in 4 days later. I asked customer service and they said “it was the curriers fault” which I’ve us... See more

Rated 1 out of 5 stars
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Such a horrible experience with this company. I ordered my husband’s Valentines surprise a full 10 days in advance and scheduled the delivery date in advance. It was actually a later date then was off... See more

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Rated 2 out of 5 stars

Second time ordering from here, and I was very disappointed this time around. I put my order in weeks ahead of my scheduled delivery date, and it arrived two days after. After contacting customer serv... See more

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Rated 1 out of 5 stars

Never received an email that my gift shipped or was delivered. I sent an email that they never responded to. I messaged on FB and finally received an answer 2 days later. Not very professional. My fir... See more

Rated 1 out of 5 stars

Don't order from this company! I made a mistake on my order which was placed after business hours. I immediately sent a email to their order contact listed on their website. I didn't hear back duri... See more

Rated 2 out of 5 stars

While ordering online, I could not get the coupon code to work so I called their support line. After waiting a while, I was offered the option to leave a voicemail for a call-back. Ninety minutes la... See more

Rated 1 out of 5 stars

My wife and I have purchased from mancrates multiple time and receive emails with discounts which we have never used until today when I purchased a birthday gift for my son. I went through the purcha... See more

Company replied

Rated 1 out of 5 stars

Just did the impossible puzzle box I got for xmas. It was a good concept but epic fail from start to finish. You couldn't solve the first 2 puzzles because there were incorrect wooden sticks. The s... See more

Rated 1 out of 5 stars

The Mount Rubsmore kit used to be fantastic. Aburgerham Lincoln and Thomas Jeffersalmon were the best. My wife ordered a new "improved" recipe kit for Christmas. This "new recipe" is literally salt. T... See more

Rated 1 out of 5 stars

What a way to ruin a promising father's day gift. Disappointed beyond belief with Man Crates. I waited two weeks for a call regarding why they cancelled the order I put in 2 months ago; instead I re... See more

Company replied

Rated 1 out of 5 stars

My purchase never arrived and I had to contact customer service. They informed me they were out of stock of the item at which point I requested a replacement item. No response just a refund. Had to... See more

Company replied

Rated 1 out of 5 stars

First time customer. Was supposed to receive my package on Christmas Eve, (I paid extra so it would be here on Christmas for my fiance) on the tracking it said it would be here today 12/24/20, and now... See more

Company replied

Rated 1 out of 5 stars

I ordered a Jerky Heart to be delivered on 2/13/2020 for my husband for Valentine's Day. I received a message from FedEx that they were unable to deliver and rescheduled for 2/14/2020. Again NOTHING!... See more

Rated 2 out of 5 stars

Received a man crate for Christmas just opened a snack stick from Buffalo Bob's only to find it covered in mold. Expiration date of 08/22/25 . How disappointing for the price you pay.

Rated 2 out of 5 stars

Originally sent the wrong crate for Christmas. When correct one finally arrived the contents were very poorly packaged and dye spilled everywhere.

Rated 4 out of 5 stars
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Bought my son a jerky man crate for Christmas! It was absolutely his favorite gift and a huge hit with the family. From the packaging to the quality of the jerky it was great! Not only is my son a fa... See more

Rated 1 out of 5 stars

Never received the gift for my son in law for his 40th birthday. That is a huge screw up on their part for a milestone event. Should have read the reviews before hand rip off!!!! Buyer beware

Rated 1 out of 5 stars

I ordered a man crate on May 6th. I scheduled it to be delivered this week since it would be hard to store and hide from my husband for Father’s Day. It was shipped out on June 12th and expected deliv... See more

Company replied

Rated 3 out of 5 stars

I ordered the personalized Neon Bar sign for my husband for Christmas. He opened it on Christmas Day and part of the tubing on the sign was broken. There was a number provided that you could text. I s... See more

Rated 1 out of 5 stars
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This experience has been anything but good. I ordered a DIY knife kit for my boyfriend for his birthday and it had a defective piece that made it very difficult to fix on our own so we did a return. A... See more

Rated 2 out of 5 stars
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The actual product just didn't live up to the hype in my eyes. Maybe I just expected too much, but while it's awesome concept. I don't think it's worth the price. I expected an actual challenge for th... See more

Company replied

Rated 2 out of 5 stars

Honestly what I received I would have priced at probably maybe 35 to $50. The steak knives in the personalized steak plate kit were mediocre. The steak plates were thin cheap wood and spices are not... See more

Rated 1 out of 5 stars

Had a problem with an order placed possibly caused by me to be honest, a name spelling error. since during the process there is not a way to proof your request and see what it will look like. (not s... See more

Rated 2 out of 5 stars

I order a B-day present/Valentine present and was told that it would be delivered on Friday 2/12/21. Get an update from FEDEX that states the delivery would be 2/13/21 then on Saturday I get an email... See more

Company replied

Rated 2 out of 5 stars

My husband opened in 38 seconds without hesitation. I love the idea of it and so did he. But I was disappointed he was able to open it so quickly. Also the kabob sticks were ones on amazon for 12 doll... See more

Company replied

Rated 1 out of 5 stars

My husband received the advent calendar for his birthday and we ended up throwing it away. We tasted two samples and they are not good at all. They are waxy and have a chemical tasted to them. By a... See more

Rated 3 out of 5 stars
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Ok so it took me 3 times to get what i ordered correct. My order was broken the 1st time. I call for a replacement and they send me the order but with the wrong name on it. The 3rd time well over a mo... See more

Rated 4 out of 5 stars
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My package hasnt arrived it was sent out monday feb 8th i was to receive it friday the 13th... im very upset know it says schedule date pending not sure what that means all week it said i would rece... See more

Rated 1 out of 5 stars

EDIT* Just wanted to add that Man Crates never did send me the actual crate I ordered, like they said in their reply. I just felt the need to let the community know that although there was a reply,... See more

Company replied

Rated 1 out of 5 stars
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I was offered a 15% discount code through email. My order came to $239.00, I tried to apply the discount that was offered and all it would give me was $1.68 off my order. I sent 2 messages with my ema... See more

Company replied

Rated 1 out of 5 stars
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I had a poor 1st experience. I had thought the heart shaped beef jerky and the salami bouquet would be a good Valentines day gift for my boyfriend this year so I placed my order on 02/09/21. Tracking... See more

Company replied

Rated 1 out of 5 stars

I have been shopping at Man Crates for at least 7 years, buying multiple gifts for every male relative or friend who has been with me through out the year and has showed me all of the wonderful thing... See more

Company replied

Rated 2 out of 5 stars

I ordered my son's birthday gift weeks ahead, for a Wed. delivery at his work (Government building) which was clearly stated on the label. For some reason this one order was shipped in TWO different... See more

Company replied

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Company details

  1. Events & Entertainment

Information provided by various external sources

No bows. No ribbons. No fluff. Just awesome gifts for guys


Contact info

2.8

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


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Rated 1 out of 5 stars

Check your spelling... there are no options if it's wrong

Had a problem with an order placed possibly caused by me to be honest, a name spelling error. since during the process there is not a way to proof your request and see what it will look like. (not sure error was mine) but asked for assistance on being able to buy just the contents that were customized and was told there is no way to do that I would need to buy the Crate again if I wanted to fix it. Full price this time not on sale. All I can say is Double Check your spelling and take a screen shot, just in case. There is no solution if it is wrong. Oh and since it was a gift I found out it was wrong in front of a crowd.

December 29, 2024
Unprompted review
Rated 2 out of 5 stars

Not worth the price

Honestly what I received I would have priced at probably maybe 35 to $50.
The steak knives in the personalized steak plate kit were mediocre. The steak plates were thin cheap wood and spices are not quality...... Definitely a rip-off

December 25, 2024
Unprompted review
Rated 1 out of 5 stars

Total disappointment

I only made a purchase because I wanted to give a gift that comes in a crate. I checked the FAQ before purchasing to make sure it comes in a crate, and the FAQ was extremely deceptive: in the preview of the response, they leave out the key word "not", so I only read "everything we offer comes in crates." Of course, returns are not allowed, which is a red flag indicating the low level of confidence this company has in their own products. This was a total waste of $80 for some kitschy home decor that I don't want and only bought for a crate that I never got. Lesson learned: this is the last time I buy a novelty gift advertised on social media!

December 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Such a cool gift!

Such a cool gift! The best part was watching him put it together. Completely satisfied with this product and the ease of putting it together. When I got worried about not receiving shipping details, a quick email notified me it had been delivered that day. Thank you Man Crates

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

Wrong item received late

I ordered my man crate for my step dad December 2nd and chose for it to be delivered on Christmas Eve. It did not show up until late Friday December 27th. He also received someone else’s engraved glasses, not the glass I personalized for him. I still have not heard back from man crates regarding this issue and I have been emailing them since the day before Christmas. For this gift to be so expensive and the shipping to be over $20 you would think one could expect to get the crate on the day you choose. Or at the very least get the correct crate with the correct engravings.

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

should be named SHAM CRATES

First of all i ordered 9 of the 2L oak aging barrels on the agreement it would be shipped to my location on or by the 24th december. as i ordered, a 15%off my first order popped up stating if i gave them my email address and expect text msg on product it would be discounted, They gave me a discount code and after ordering i called and said the discount didnt go through and i was told Maybe becuz it was on sale MAYBE. She didnt understand why. I got email saying it was shipped out and going to be delivered on the 24th.. nervous i called on the 23 and 24 they said a tracking number will be sent. 2 calls on the 24th and no tracking number they said it hadnt been scanned in by ups, by the end of the 24th still no tracking but was told if it didnt come on the 24 it would there on the 25th
REALLY no deliveries would be made by ups on xmas day first of all and with no tracking how was this going to happen. Now it the 26th and i called to let them know im really upset after purchasing this just because of delivery date and now i have to deal with all the deception and run around tatics and lies. It's just so dishonest. He said they have a tracking number now as i called it up UPS informs me they do not have possession of the order yet. How does this happen after being told everything i had heard from them now they say they will refund me those barrels. they were never done what bait and switch type of scam is this. I guess i will have to call credit card company now to make sure it goes through I DO NOT TRUST THIS COMPANY HOPEFULLY YOU DO NOT EITHER!!

as of 1/5/25
i need to admit that even though my barrels did not arrive on time or as scheduled, when i contacted them i was credited for my charge and the barrels were finally received. i told them they could be returned but they gave them to me so now the cost to me is the shipping of where they have to go. i wanted this review to be fair after being let down originally but they corrected what they could.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Scammer

I purchased the personalized Golf Ball mini crate on the 17th on December directly from their site. I never received a tracking number or an email to confirm my purchase. I paid via PayPal which is connected to my bank. Ironically, 6 days later my personal information was leaked, and my bank accounts were drained, and my credit card was maxed out. I have never purchased through them before. The seller mentioned on PayPal was Coastal Cocktails Inc. dba Man Crates and I believe it was a scammer. So please be very cautious

December 17, 2024
Unprompted review
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Rated 5 out of 5 stars

I received a crate for Christmas!

I received a crate for Christmas and it was challenging to get to the contents. The box it was shipped in was securely taped up, you provided a crow bar to open the box (no luck). Had to get a hammer to be effective and after a few tries and rotations of the crate "Success". Was a fun gift. Recorded the process and My Son was happy with the results.
TY, John

December 25, 2024
Unprompted review
Rated 3 out of 5 stars

I ordered the personalized Neon Bar…

I ordered the personalized Neon Bar sign for my husband for Christmas. He opened it on Christmas Day and part of the tubing on the sign was broken. There was a number provided that you could text. I sent a text along with pictures. Hoping they respond promptly and send me a new one ASAP. Disappointed. I guess I should have opened it and inspected it the day it arrived. ☹️

December 25, 2024
Unprompted review
Rated 2 out of 5 stars

Lack luster packaging

Items inside the man crate seem good but the packaging it comes in leaves a lot to be desired. When your main advertising is a crate, the box it comes in should be protected properly during shipping . Mine came delivered crushed in since 3/4 of the box is just packing paper and looks awful. To close to Christmas to do anything about it except try to tape it up.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great Gift

I bought the 30 hot sauce sampler box. Great product in a nice display box! It was well wrapped in a sturdy box for shipping and arrived in pristine shape and on time. I definitely will buy from them again!

December 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Never received an email that my gift…

Never received an email that my gift shipped or was delivered. I sent an email that they never responded to. I messaged on FB and finally received an answer 2 days later. Not very professional. My first and last time ordering from them.

December 17, 2024
Unprompted review
Rated 2 out of 5 stars

Customer Service

While ordering online, I could not get the coupon code to work so I called their support line. After waiting a while, I was offered the option to leave a voicemail for a call-back. Ninety minutes later, I'm still waiting. VERY poor customer service.

December 17, 2024
Unprompted review
Rated 4 out of 5 stars

Overall satisfied with my ordering experience

This order is a gift for Christmas so I will only be reviewing my experience ordering and receiving. My only real issue is the shipping cost but you have to consider the cost by weight and convenience. My order came in a day earlier than projected. I ordered the camo jerky gift set and a jerky gram with assorted exotic jerky. The camo set came in a nice triangular box and the ornaments inside are pretty nice. They open and contain small jerky bites. Overall very nice and reusable. The jerky gram came in a box that opens to contain the exotic jerky wrapped in a fun butcher paper-esque style and is sealed with a round sticker. I look forward to seeing how the jerky is.

December 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service

I made a purchase and realized quickly that I needed to cancel it. I contacted Man Crates customer service department and gave my order # and requested to cancel my order and I got an immediate response and refund. Sid A. handled the situation quickly and was very friendly. I will definitely be making purchases through this company in the future for that reason. Thank you for helping me and taking care of everything quickly and with good customer service.

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

Arrived as a birthday gift

My husband received the advent calendar for his birthday and we ended up throwing it away. We tasted two samples and they are not good at all. They are waxy and have a chemical tasted to them. By all means, we are not the most healthy eating people so for us to throw 90% of it away is not good.

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Experience

Ordered the taco making crate as a Christmas gift. Had them gift wrap it. It arrived and the odor was overwhelming. I opened the package and found the taco sauce bottles had broken and had soaked the wooden crate and interior box and items. Everything inside was soaked; it was all covered. Called Mancrates and they said they would send a replacement and they did not want this one back. I told them it was all unusable and sent pictures. I had to throw it away, the entire thing. The new one arrived and all they sent was the sauces, they did not replace the kit as promised. The other crate was ruined, soaked in sauce and all the other items were also covered. I paid extra for the wrapping. Then all they send is 2 bottles of sauce. The crate, all the other items, the wrapping; I'm just out for. No refund, nothing. This is the second year in a row we had issues and this one is ridiculous. Beware, do not use this company.

December 14, 2024
Unprompted review

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