Purchased the one gallon beer making…
Purchased the one gallon beer making kit for my husband on Father's Day but was disappointed that it did not come in a crate...I thought that was the whole purpose and what made this site so unique...Man Crates. Especially after seeing other reviews for the same product and reading that they did receive their product in a crate and included tools to open it and all.
Reply from Man Crates
Hey there,
Thanks for your feedback, we're sorry to hear you were disappointed in your order! While we love sealing up great gifts inside wooden crates, we understand that not every recipient appreciates the sweat and struggle that can go into liberating them. That’s why we’ve added a variety of items to our spread that ship out in other ways. Your gift could arrive in one of a few forms depending which item(s) you order, and if you’d like that gift wrapped in our Diabolical Duct Tape Cocoon.
If you’re in the market for our namesake crates, keep an eye out for anything on our site that has “Crate” in the title. We’ve included a photo on each Product Description Page as well as just inside your Shopping Cart, letting you know this item is a crated one, and that it comes with one of our Man Crates crowbars.
We do our best to let you know how the item is shipping by showing a photo on the product’s page and in your cart of how the item ships. We also let you know how the item is packaged in the product description itself.
That being said, we're happy to work with you to make this right by offering a discount or to arrange a cost free and hassle free return pick-up at the location of your choice if you just want a full refund. Give us a call at 866-902-7260 and we'll do our best to make you happy, thanks!
-Team Man Crates