My Geekom mini pc died after about 9 months. I email their support explaining the issue - no power. They replied next day asking for picture of internals which identified a burnt out section of the ma... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Though my reaching out to customer service initially was less than satisfactory due to the time it took to receive a feedback, this quickly changed after a few email exchanges. Peter responded quickly... See more
Company replied
Their Order process was great and shipping was a little slow. However after being patient, the product arrived. In the meantime I did however, choose another product that shipped on time.
Company replied
Based on recommendations from my geeky ham radio friends, I decided to upgrade my main computer with a GEEKOM mini IT12. In my hurry, I botched the order by accidentally ordering two computers instead... See more
Company replied
I have had a Geekom mini pc for 2 years and have loved it, it has surpassed my expectations. However, I had an issue recently, it would not power up. Luckily I remembered that Geekom sell their pcs... See more
Company replied
The problem was acknowledged and helpfull trouble shooting suggestions were offered. When the issue could not be resolved a replacement unit was dispatched. Communications were timely (allowing for... See more
Company replied
Kevin was very responsive and got back to my emails promptly. addressing the issue and making things right!
Company replied
After some confusion with refund coupon codes, Peter of the customer service team was very helpful and resolved the issue in a day. I am very grateful. My new Geekom IT15 mini PC was delivered promp... See more
Company replied
Great service even I asked so many questions before purchasing. Finally I ordered the IT13 mini pc and really satisfied the product.
Company replied
Bought an A5. Great piece of kit. Works flawlessly despite Windows 11, with the exception of occasional monitor detection after sleep. Contacted support. Quick and clear response with links to driver... See more
Company replied
Geekom happily stands behind their product. The computer itself has been flawless, it was the power adapter that failed. You can tell more from a company by how they resolve issues and problems, Geeko... See more
Company replied
As soon as I made GEEKOM aware of my problem with one of the USB ports on my Mini PC, the Support team responded and very quickly provided a 'driver' to install. The download worked and the computer i... See more
Company replied
Very pleased with my GEEKOM TI12. Small, compact, well made and fast almost silent operation. I had one reason to contact support when I lost WiFi c0nnection. Peter was vey prompt to respond and was m... See more
Company replied
WOW !!!! Not only is the XT12 Pro a FANTASTIC piece of equipment, Geekom's Customer Service Team is probably the BEST I've ever encountered ANYWHERE !! They helped me out with DETAILED information 3... See more
Company replied
Excellent customer service! My Geekom mini PC was working great, but the power supply suddenly stopped working. I contacted the seller, and they responded very quickly. Without any hassle, they offere... See more
Company replied
All aspects of my order were fantastic. The products are easy to view and compare on the Geekom website. The selection process is great. The checkout process was straight-forward. The order arrive... See more
Company replied
Peter @ GeekomPC Customer Service Went above and beyond to ensure that I was a happy camper. My IT12, great machine for 3 years, died. I reached out to GeekomPC support to assist in the trou... See more
Company replied
I am using the Mini Air 12 for desktop publishing and Zoom meetings. It is very quiet, low power and cost effective. Recently there was a fault with the computer. I was able to return it cost fr... See more
Company replied
There was a problem initially with my order it was shorted one of the items. I contacted Geekom customer service they assured me the problem would be rectified and they did just that. Shortly afte... See more
Company replied
My experience with this company at the time to solve or fix a problem with my purchase was really great. they answer my concern in the same day i sent my email.. product was way better than my expecta... See more
Company replied
GEEKOM is a company that takes customer support seriously. I recently purchased one of their lowest-tier mini pc products and was totally happy with it except for a video playback issue. The company... See more
Company replied
I needed a new PC (Windows 11 but another story), you do not need disk drives etc now just a box that uses a VESA attachment to a monitor. You buy and two days later a box arrives from China, you plug... See more
Company replied
I recently bought the GEEKOM A5 Mini PC, and I can honestly say it’s the best mini computer I’ve ever owned! From its sleek design to its impressive performance, this little powerhouse has exceeded al... See more
Company replied
The product worked great. But, that’s what o expected. The five stars is because of the kind and thoughtful customer service person. She, Annie, stayed with me and was 100% straight in describing was... See more
Company replied
I received my A8 and Multi-port adapter and was impressed with the superior quality of both. I'm very happy with my purchase and would highly recommend them. Annie in customer service provided great... See more
Company replied
Peter stuck with me until my problem was solved. Initially, I was hesitant to buy from Geek. I did not know the quality of their product or their service. The three-year warranty is reassuring, and... See more
Company replied
The kit they supply is first rate. But even better is the excellent customer support I experienced this time. A paperwork issue was resolved in 3 days, and I think it would have been quicker if I h... See more
Company replied
So far so good. I have purchased 8 computers from Geekom and have had only 1 power/motherboard issue. They responded to my emails and replaced a unit with no hassle. Communication is delayed, but they... See more
Company replied
I finally decided to get a Windows based pc for my home and was immediately blown away by this mini pc’s performance. I will surely be purchasing a couple more for work to run some CAD software on the... See more
Company replied
I bought a Geekom A8 on Amazon received it the next day, I just love it! Had a bit of a problem trying to get sound from the headphone jack and asked Geekom for help they sent me a complete step by... See more
Company replied
Just received a Mini IT12 today. Packaging was professional looking. A nice thank you card was included. Set up was very easy. The computer set up everything, including all the information from my... See more
Company replied
I was actually surprised to get any kind of response from my live texting but not only did I get to speak with someone (Peter) he kept answering my questions for a few days. He was always there to ans... See more
Company replied
Verified
Decent prices, simple explanations of the product choices, fast free delivery. Looks like quality products. After receiving the first one, I ordered several more for clients.
Company replied
Verified
This my 3rd Mini Pc purchased from Geekom. I have been impressed by the performance, support and small powerful imprint. The price constitutes a good and you won't be disappointed. Highly recommended.... See more
Company replied
When I first bought my Geekom mini PC I was pleasantly surprised how fabulous it was. Its’ SSD, RAM and other components make it very fast to boot up. The small form factor makes it very easy to tr... See more
Company replied
Definitely the customer service is all and all 10/10 and where very considerate and patient. The company customer service made sure everything was taken care of and went in full detail with how the... See more
Company replied
I have no complaints about the A8 that I purchased. It's a great computer. Customer service is another matter. I needed to speak to someone regarding drivers for an ARCH Linux system that I install... See more
Company replied
The Geekom A8 with Ryzen 9 is an outstanding mini PC. It’s powerful, fast, and handles multitasking effortlessly without overheating. I’ve successfully run Docker, PowerShell, MariaDB, IntelliJ proj... See more
Company replied
Purchased my GEEKOM A7 Mini PC over a year ago. Then following a recent upgrade to Windows 11 I needed to reinstall my activation key. Geekom customer service responded immediately with key. The A7... See more
Company replied
Responds to Customers! Missed ticking a discount box when ordering an Air Series Mini PC. Email answered, no ifs or buts and refund provided promptly.
Company replied
My IT11 just died after less than 2 years. After contacting the company, they had me check a few things to make sure it was not something simple. After confirming it was indeed dead, they had me retur... See more
Company replied
I was looking for a computer that wouldn't take up much space in my little home office. The minis made by GEEKOM are the best. They are very compact and fast, also have large storage for photos and... See more
Company replied
Great customer service. Had a computer fry at the contacts inside the machine and the customer support honored their warranty and sent out a new computer after receiving the dead one.
Company replied
When you buy a product, you expect to have support if a problem arises. But when you really have one and you see that the company, as organized, is committed in solving it, you know that you really ha... See more
Company replied
I ordered an A8 mini PC, which packs a lot of power into a very convenient form factor. I originally made an error ordering the wrong model and I had a great customer service experience where they we... See more
Company replied
Peter from customer support was able to provide a great help and prompt service for my questions regarding my new A6 mini PC.
Company replied
Required a replacement PC (an A7) through guarantee. The help desk made it relatively easy to make this happen - considering the language barrier - and the UK warehouse responded speedily. Nothing b... See more
Company replied
Had an issue with a mini pc. Geekom was able to offer a great customer assistance and send me a replace. Highly recommend
Company replied
I had my GT13 i7 computer damaged, and problem got even worse, because I live in Brazil. Dispite all the barries, the atendent (his name is Peter) was very nice and professional, replying the messages... See more
Company replied
Company details
Written by the company
GEEKOM, focus on Minipcs, located in US, services for overseas. GEEKOM is a brand of professional computer technicians to innovate, design, and develop products and technologies that meet the different needs of users.
Contact info
17008 EVERGREEN PL STE B CITY OF INDUSTRY, 91745, California, United States
- support@geekompc.com
- geekompc.com
4.3
Excellent
157 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Geekom A8
My A8 replaces an engineering workstation used for Circuit Design in my lab. What's wonderful: (1) fast calculation (2) great graphics for 3D views (3) no fan noise! (4) Reliable - no issues after a year of use.
Also, I couldn't resist; I took it apart to inspect the build. My opinion: Excellent 👍.
October 21, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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Great Product
Great Product. Highly Recommend. Very compact and powerful. Product came quick and came as advertised. We will be getting more when it is time to replace machines. No Brainer......
October 20, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
My aging laptop couldn't upgrade to 11…
My aging laptop couldn't upgrade to 11 so I picked up one of thee little guys and everything was great until one morning booted but no video.
Brief troubleshooting and they had me sent ot back for replacement. I was so pleased with the service, I upgraded the replacement!
July 20, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Despite appearing as an Australian…
Despite appearing as an Australian site, buying from Geekom will also cost you a foreign transaction fee of 3% or so. Happy to get a unit quite quickly from within Oz, but the foreign fee was undisclosed, perhaps illegally.
September 22, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
Are you willing to provide us with your order number?
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
IT13 failure which could have caught fire
I bought a iT13, it arrived new and after six months of use failed to turn on. When taken apart one of the components burnt out rendering it useless. The PCB was significantly scorched and I am genuinely surprised it did not catch fire. I have uploaded images online. When contacting Geekom they were not really concerned with the issue and also stated there was no UK repair centre so nothing could be done. I recommend avoiding and building your own small form factor pc and then you can repair it.
October 11, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
Are you willing to provide us with your order number?
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
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quick responses
quick responses, very helpful recommendations and advice, problem was solved 100%
September 10, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Kevin was very responsive and got back…
Kevin was very responsive and got back to my emails promptly. addressing the issue and making things right!
August 16, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
The problem was acknowledged and…Resolved to my satisfaction
The problem was acknowledged and helpfull trouble shooting suggestions were offered. When the issue could not be resolved a replacement unit was dispatched.
Communications were timely (allowing for time differences) and professional.
All told this was a good experience
September 23, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
GEEKOM support is fantastic!
Based on recommendations from my geeky ham radio friends, I decided to upgrade my main computer with a GEEKOM mini IT12. In my hurry, I botched the order by accidentally ordering two computers instead of one. I sent a message to GEEKOM customer support, which was answered in real time by Peter. Peter immediately understood the problem I had created for myself. He confirmed what I had wanted to happen, and took every step necessary to correct the order and billing. He kept me informed of every step in the process as it happened, exceeding expectations at every turn. When the PC was delivered, sooner than promised, my good experience continued. The carefully packed mini PC is a solid, quiet, fast technical marvel that lives up to its description and reputation. On the basis of its superb product and support, I will enthusiastically be recommending GEEKOM equipment to friends and family. A special thanks to Peter at GEEKOM's Global Customer Support Center. You rock, dude!
September 12, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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Absolutely impossible to get a return
Absolutely impossible to get a return. Loads of ai apologies and incredibly poor support knowledge on their own products. I've now asked 7 times for a return of my order... 30 day money back guarantee apparently I'm on day 5 of asking to return 2 that blew the Lan port when plugged into a Poe switch. The answer I got is our pcs are not Poe compatible 🤣 Do you have WIFI. The third one works if you don't use a Poe switch. Absolutely pointless if I dare not risk using it in another Poe switch.
September 19, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
Great service
Great service even I asked so many questions before purchasing. Finally I ordered the IT13 mini pc and really satisfied the product.
September 18, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Customer Service
Customer Service
Always excellent working with the service department.
September 18, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Great customer service!
September 13, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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A guarantee and service that you can rely on
I have had a Geekom mini pc for 2 years and have loved it, it has surpassed my expectations. However, I had an issue recently, it would not power up. Luckily I remembered that Geekom sell their pcs with a 3 year guarantee. Nevertheless, I wasn't optimistic. I contacted them through WhatsApp and that team then put me touch with a customer service team, we went through some trouble shooting, for which they provided good support, but we couldn't resolve. At that point they ffered to replace the pc. I have to say that I have received 5 star, excellent customer service and it's such a pleasant surprise to have been offered a replacement without a quibble. I recommend Geekom without hesitation. This level of service is rare.
September 12, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Geekom is great for Mini PCs
All aspects of my order were fantastic. The products are easy to view and compare on the Geekom website. The selection process is great. The checkout process was straight-forward. The order arrived as expected. The customer service support is wonderful.
September 3, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Instructions worked first time!!
The instructions were clear and they worked perfectly.
August 28, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Outstanding Customer Service
Peter @ GeekomPC Customer Service Went above and beyond to ensure that I was a happy camper.
My IT12, great machine for 3 years, died. I reached out to GeekomPC support to assist in the trouble shooting. It was determined that there was a power fault that caused it to stop working.
Within 10 days, they shipped me a brand new machine!
not only is that Outstanding customer service, it was prompt, with no hassle.
Great company to work with; I love their products and have recommended to my clients and friends.
Thank you Peter for the great service and support!
August 11, 2025
Unprompted review
Reply from GEEKOM
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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Fast helpful service on correct coupon discount
After some confusion with refund coupon codes, Peter of the customer service team was very helpful and resolved the issue in a day. I am very grateful.
My new Geekom IT15 mini PC was delivered promptly this morning and was installed without problems. It’s working well and I am very happy with it… fast and quiet too. Recommended.
August 11, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
My New A8!
I bought a Geekom A8 on Amazon received it the next day, I just love it!
Had a bit of a problem trying to get sound from the headphone jack and asked Geekom for help they sent me a complete step by step trouble shooting check list and I fixed my problem, just a simple setting in Windows 11 Pro that was sort of hidden!
Had the system for about 2 months now works AWESOME!
Thank You! Geekom
June 24, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Great customer support
Peter from customer support was able to provide a great help and prompt service for my questions regarding my new A6 mini PC.
July 26, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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