I should've posted this sooner but I purchased three items for Christmas, the whiskey set the meat rub set, and a popcorn set. I feel that the descriptions are very appropriate and it is not difficult to figure out whether or not your item will come in a crate or not. The things that come in a crate say they are in a crate and the things that don't come in a crate do not mention a crate. I loved this idea for my son and son-in-law who are incredibly hard to buy for and I had some questions so I reached out via telephone and left a voicemail and I received a call back from a gentleman named Garrett who was absolutely wonderful. He was upbeat and patient and kind and really helped me out. I got my order quickly and I love how it was packaged. Two of the things I got came in crates and they added it in some free things for me which was above and beyond, likely because I had shared some personal information with him about my health. The guys absolutely loved their crates and have been using them now since Christmas and they love the items in the crates! And my son loves the rubs from the kit. He grinds them up to make them a bit smaller which is no big deal and that's his preference everything you need to know is on their website however, should you need further information, their customer service is exceptional. I highly recommend this company and I love that they add new products and this will be my go to for my son and son-in-law going forward because the experience was so great. Seeing them open the crates was so much fun and they loved it too! Very happy customer. I read other reviews here and it upsets me because people are not Always doing the review accurately. Which lowers their score. That's frustrating to me. If I had looked here first, I may not have moved further. I'm glad I didn't. So for anyone that reads this, I ended up with a total of five products, three were with crates and the other two were not but they were packaged very well and I knew exactly what I was getting. I got them quickly. Because I had questions I contacted them and got a call back quickly. And I know they don't accept returns but I truly believe that if someone had an issue with their order, if you reached out to them and spoke to them, I'm sure that they would work something out with you. That's how confident I am with them. So don't hesitate! Now I need to leave reviews on their actual website as well!