What a way to ruin a promising father's…
What a way to ruin a promising father's day gift. Disappointed beyond belief with Man Crates. I waited two weeks for a call regarding why they cancelled the order I put in 2 months ago; instead I received an email from the supervisor 2 DAYS before fathers day. Per company policy, supervisors are not to take calls directly from customers. I usually don't pull a "Karen" because it is tacky, but for a company to be oblivious to customer service mannerism has me looking elsewhere for gifts in the future.
** In response to Man Crate... Seems like there is an excuse for every bad review. I have an email from one of your supervisors saying something completely different. No surprise. I did receive an email of my cancellation in my spam a 2 weeks before fathers day. When I called... I was supposed to receive a call back. Seems like your company doesn't try to make things right. Customer is always wrong.
Reply from Man Crates
Hi there Tiffany,
Thanks so much for your feedback. While processing your order there was an issue flagged by our payment processor that resulted in our having to cancel your order. When cancelled the order we immediately sent a notice of cancellation and issued a refund. Your order was placed on May 12th (one month ago) , and cancelled on May 15th. We apologize if this didn't leave you with enough time to find an alternate gift. Unfortunately we could not process the payment you provided for your order based on the information provided by our payment processor.
-Team Man Crates